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Button Chrysler Jeep Dodge Ram - Service Center

Kokomo, IN

4.6
619 Reviews

619 Reviews of Button Chrysler Jeep Dodge Ram - Service Center

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July 02, 2025

Promise and quick service. The check in was easy and I had no issues with it being a company lease. More

by rsilvers1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

Button CDJR responded

Thank you for the 5-star review! We're glad you had a great experience and appreciate your support!

July 02, 2025

Vehicle was completed as promised, without any issues. Easy to drop off and pick up, close to work and home. More

by mike.hosier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

Button CDJR responded

Thank you for the 5-star review! We're glad you had a great experience and appreciate your support!

July 01, 2025

Always finds the actual problem(s) & the BEST solution(s). Always finds the actual problem(s) & the BEST solution(s), and someone always has knowledge of potential problems/solutions before the c More

by lwilliams230
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Dillman
Jul 07, 2025 -

Button CDJR responded

Thank you for the 5-star review! We're glad you had a great experience and appreciate your support!

June 29, 2025

Speculation was the main point of their communication. Very little was based on fact or actual diagnosis. They made assumptions with minimal testing and didn't even ask questions that a proper mechanic wo More

by Zpaul857
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kolton Sandefur
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Button CDJR responded

Thank you for sharing your experience. We’re sorry to hear that you felt our communication and diagnostic process didn’t meet your expectations. Providing accurate diagnoses and treating our customers with respect are very important to us, and we regret that you didn’t feel that was reflected during your visit. We take your feedback seriously and will use it to improve our processes. If you’re open to discussing this further, please feel free to reach out to us directly—we’d like the chance to better understand and address your concerns. Jody@drivechariot.com

June 28, 2025

I like the way everybody make you feel like family, knowing that makes me feel. I am important to them. More

by diamondsunshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Button CDJR responded

Thank you for the 5-star review! We’re so glad to hear you had a great experience. Our team works hard to provide excellent service, and it’s always rewarding to know it’s appreciated. We look forward to serving you again in the future!

June 27, 2025

All right ? ? Okay All right All right Okay All right All right All right ?? More

by tkmcb99
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Dillman
Jun 30, 2025 -

Button CDJR responded

Thank you for the 5-star review! We’re so glad to hear you had a great experience. Our team works hard to provide excellent service, and it’s always rewarding to know it’s appreciated. We look forward to serving you again in the future!

June 26, 2025

Thanks for getting are vehicle in for service. Being on the road an on a schedule can be a little stressful. Thanks gif making it a lot less stressful. More

by sdstuller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Button CDJR responded

Thank you for the 5-star review! We’re so glad to hear you had a great experience. Our team works hard to provide excellent service, and it’s always rewarding to know it’s appreciated. We look forward to serving you again in the future!

June 23, 2025

I appreciate them getting my vehicle in right away and taking care of the problem. Everything was done according to the way it should’ve been. More

by info@davidsonexcavating.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Button CDJR responded

Thank you so much for the kind words! Keeping our customers informed and delivering quick, quality service is what we strive for. We truly appreciate your recommendation and look forward to seeing you again.

June 23, 2025

Service was taken care of and the problem was fixed. Service man kolton was helpful and courteous. More

by jema57
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Button CDJR responded

Thank you for the 5-star review! We’re so glad to hear you had a great experience. Our team works hard to provide excellent service, and it’s always rewarding to know it’s appreciated. We look forward to serving you again in the future!

June 22, 2025

Very bad customer service. A simple ac job took 3 weeks to be done. Would have taken 4 or more had I not complained to a manger. Refusing to give me a loaner or my car till j More

by DA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Dillman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Button CDJR responded

We’re truly sorry to hear about your experience and appreciate you taking the time to provide such detailed feedback. We understand how frustrating it must have been to deal with delays, lack of communication, and unclear charges—especially when transportation is essential to your daily life. This is not the level of service we aim to provide, and we take your concerns seriously. We deeply regret the inconvenience and stress this caused. If you're open to it, we would like the opportunity to review your situation more closely and work toward a resolution. Please feel free to reach out directly so we can ensure your concerns are properly addressed. Jody@drivechariot.com