Back

Button Chrysler Jeep Dodge Ram - Service Center

Kokomo, IN

4.6
522 Reviews

522 Reviews of Button Chrysler Jeep Dodge Ram - Service Center

Sort by
November 25, 2024

It took a while for me to get my vehicle back but I guess it was because they couldn't get the parts in. 6 weeks! More

by r.craig2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mari Whaley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Lechtner was amazing!, Matthew Yero
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a good experience with us. Let us know if there is anything we can do to earn a 5 star!

November 25, 2024

All good - only downside was length of time it took due to a non operational 'flush' machine. More

by gobblersknob9
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Dillman
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 25, 2024

Great people and environment. Will be taking my car back every time it needs service. More

by JARED.KERNEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 25, 2024

Mari always does a great job of taking care of me, even noticing my taillight was out and helping me get it replaced! More

by jacoblenseigne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mari Whaley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 25, 2024

Excellent in every aspects sales and service. Great people friendly and knowledgeable can’t say enough More

by washington.mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 25, 2024

Shannon is always very helpful with me. She is always willing to help me get the right answers. More

by andyminor1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 25, 2024

Dealership was fine. The part distributor where they get their parts from was not. Part was ordered in January and didn’t come in until November. More

by Gkelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 25, 2024

Very helpful and pleasant to work with. Shannon was also helpful in getting the radio ordered and service scheduled More

by carolyn.smith40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 25, 2024

Worked with me very well on schedule. Got it in and out quickly . I very much appreciated Kolton More

by Brungerer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lupoi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 25, 2024

Unprofessional never answer the phone in service department dropped my truck off on a Monday took 4 days to do a 1 day job left caliper bolt out dropped truck back off rotated tires wrong air pressu More

by mikekj.77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Dillman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Yero
Dec 16, 2024 -

Button CDJR responded

We sincerely apologize for the unprofessional experience you've had with our service department. It’s unacceptable that your truck wasn’t handled properly, especially with the delays, missing caliper bolt, and incorrect tire rotation. We understand your frustration with the lack of communication and the issues that were left unresolved. We truly appreciate your feedback, and while we regret losing your business, we respect your decision. If you ever reconsider, we would be happy to make it right.

...
17
...