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Button Chrysler Jeep Dodge Ram - Service Center

Kokomo, IN

4.6
521 Reviews

521 Reviews of Button Chrysler Jeep Dodge Ram - Service Center

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December 02, 2024

Mari was very nice and helpful I would definitely recommend her for customers in the future.!! More

by jegoller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mari Whaley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

December 02, 2024

I bought a set of tires on 11-30-24 at the time to pay for them was told if I paid by credit card there would be a surcharge of 3 per cent I didn’t have time to go get check or cash at home because they w More

by Dan Stiner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jada Critchlow
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Yero
Dec 16, 2024 -

Button CDJR responded

Thank you for sharing your experience, and we apologize for the confusion regarding the 3% credit card surcharge. We understand how important it is to be fully informed about additional fees before making a payment, and we’re sorry that this wasn’t clearly communicated to you when you purchased the tires. We appreciate your feedback and will review this process to ensure better transparency in the future. Thank you for bringing this to our attention, and we’ll work to resolve it as quickly as possible.

December 02, 2024

Love the Team! Honest and Reliable! My dealer for LIFE! Competitive Prices Too! Check Them Out! More

by Loop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mari Whaley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Yero
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

December 02, 2024

Garrett works hard and is kind. However everytime I use Button for service something goes wrong. I either don’t get the service completed that day or they don’t return vehicle on ti More

by Poor Service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garritt Stryker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Button CDJR responded

Thank you for your feedback, and we sincerely apologize for the repeated issues you've experienced with scheduling and service. We understand your frustration, especially when your time is not respected and commitments are not met. Garrett’s hard work and kindness are greatly appreciated, and we’ll be sure to pass along your kind words to him. However, we acknowledge that the overall service you’ve received hasn’t met your expectations, and we’ll be reviewing our processes to address these systemic issues. We appreciate your decision to share this with us, and we respect your choice to look for service elsewhere. If you’d ever reconsider, we’re committed to improving and providing a better experience.

December 02, 2024

Customer service was great. Vehicle recall was addressed in a timely manner. I have no complaints. More

by snowlk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

December 01, 2024

Awesome service, got my Ram finish in a very timely manner. Always very good service More

by Carnell May
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

December 01, 2024

Was not personally involved, my sons handled the transaction. Merry Christmas and Happy New Year. More

by lvs65tangs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mari Whaley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a good experience with us. Let us know if there is anything we can do to earn a 5 star!

November 30, 2024

Button offers very prompt and friendly service. I appreciated being kept up to date about my repair, and dealing with the same person throughout. Thanks, Kolton! More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 29, 2024

Erika was great! She was efficient and friendly, and knew I was eligible for a free oil change and tire rotation through the Jeep Wave program. However, I don’t think More

by Korttel
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a good experience with us. Let us know if there is anything we can do to earn a 5 star!

November 29, 2024

Dealership technician was very professional and did a very high quality job on the tires and alignment. Mari is a saweetie More

by calebb230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mari Whaley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

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