Butler Chrysler Dodge Jeep

Mechanics Aren't even educated enough to work at a Jiffy Lub I have nothing against the Butler family. They have provided great service in certain areas of business since I have lived here. What I am disappointe I have nothing against the Butler family. They have provided great service in certain areas of business since I have lived here. What I am disappointed with is the absolute awful service at Butler Chrysler Dodge Jeep, mainly in the service department. I have a 1995 Dodge Ram 2500, with a minor transmission issue. I am a mechanic, I have several ASE Certs, and I had a pretty good idea that the solenoid was sticking or something was wrong with the Front Pump. When I brought it in for service, I explained the symptoms and I told them what I thought it was. Three hours later, I received a phone call from a extremely rude Service Advisor and the only thing she would tell me is that The transmission was shot, and I would need a new one for around $6,200. First off, I knew that this was not correct considering I had been driving this truck for quite some time with these symptoms. I went to go pick up the truck, and on my receipt, the technician put "The transmission is shot because of a leak." Well guess what bud, there is no leak. Nor is the transmission shot. Secondly, how in the world does it take three hours to find a small leak that doesn't even exist? Finally, I also know that it does not cost $6,200 for a new transmission nor does it cost that much to rebuild that transmission. I called a buddy of mine and he immediately told me that this dealership had some pretty awful reviews, were notorious for scamming people, and had poor customer service. So i took my business somewhere else to New River Auto Mall Dodge Chrysler Jeep. And like i Guessed, It was a stuck solenoid. So, I don't know if the technicians are inexperienced, or if they were trying to scam me; but the conclusion is that they misdiagnosed my truck, they tried to scam me, and they were quite rude about it. Also the fact that I am a technician with under two years experience and I was able to diagnose my own truck better than a Chrysler Master Tech is pathetic. Once again, nothing against the Butler Family, but I am quite disappointed with my experience with the Service department and will not be taking any of my personal vehicles there ever again. Oh and one last thing, a sales associate also told my girlfriend that she was not allowed to look at cars on the front lot, and yes this was during normal business hours. More

Sold unnecessary work I own a 2015 Jeep Wrangler Sahara Unlimited with 10,296 miles on it. I took it in for a service on April 12, 2016 and they put it through what they ca I own a 2015 Jeep Wrangler Sahara Unlimited with 10,296 miles on it. I took it in for a service on April 12, 2016 and they put it through what they called a 16 point free 5 star inspection. After the inspection I was told that the oil in my differentials had the wrong color with possible grindings and they recommended changing it at a cost of $230. Because we were leaving town and driving approx 2000 miles I was nervous about not having it done. We have owned two jeeps prior to this one and never had this happen on them or any other vehicle we have owned. Deborah Nakamura told me it was possibly grindings from the differential seals and also due to small differential case. After paying my bill I was given a copy of 16 point check up that they had done and noted that this problem required "future" attention not "immediate" attention as I was lead to believe. I am left feeling taken and will never return to this dealership. Has anyone had a similar experience? More

Amazing Service BCDJ, awesome service received during my purchase. Charles Rivers to you I say excellent service. Thanks for your patience and professionalism. You BCDJ, awesome service received during my purchase. Charles Rivers to you I say excellent service. Thanks for your patience and professionalism. You and you manager Mr. Jenkins really brought it all together for me. I'm really enjoying my new Challenger. More

painless I bought a 2015 Ram 1500 off the used lot. I had a competitive exact price in mind and that is what I paid along with some extras included. Scott was I bought a 2015 Ram 1500 off the used lot. I had a competitive exact price in mind and that is what I paid along with some extras included. Scott was the sales person. He was helpful and courteous, no sales pitch. Mgr Fabrizio and finance person Niki made it easy. Truck looked like new when I picked it up. More

Cesar cares I purchase a 2015 Cadenza and was well pleased with the entire process with one minor quibble. Cesar Etanislao was the salesman and he was very caring I purchase a 2015 Cadenza and was well pleased with the entire process with one minor quibble. Cesar Etanislao was the salesman and he was very caring and showed great attention to detail .Price, trade and time frame were excellent. Used Sales Manager Skip also helped to expedite the process. The quibble: business office did not alert me promptly when the registration arrived. More

Wonderful experience I'm very please at my salesman Rob. He had a very positive attitude and friendly, very good at communicating with me about what's was need to be done I'm very please at my salesman Rob. He had a very positive attitude and friendly, very good at communicating with me about what's was need to be done and very patient would recommend him to anyone. Thanks again. More

Awesome Great place to come & get a car come & see Charles rivers he will get you riding in the car that's fit for you & your family. Great place to come & get a car come & see Charles rivers he will get you riding in the car that's fit for you & your family. More

great experience If you need a car go see Chris Connell or Larry they will help you get the car you want I spent all day in Savannah and then when I come home to Beauf If you need a car go see Chris Connell or Larry they will help you get the car you want I spent all day in Savannah and then when I come home to Beaufort to go there they help me out beyond your expectations. More

Awesome John Ball ,Tiffany and Chris great job the wife loves the car and as the saying goes happy wife happy life.Easiest sale ever .Both of us were very com John Ball ,Tiffany and Chris great job the wife loves the car and as the saying goes happy wife happy life.Easiest sale ever .Both of us were very comfy and was treated like royalty. Would recommend John at all cost.Thanks again Jerry Byrne More

excellent Bought a Dodge Ram and I'm please to say I'm so happy I did. Mr. Narlie Kirby was very helpful in helping me pick out the best that suits me. His prof Bought a Dodge Ram and I'm please to say I'm so happy I did. Mr. Narlie Kirby was very helpful in helping me pick out the best that suits me. His professionalism and knowledge was pleasing for me due to I never own a truck. Thanks for making my decision easy. More