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Burnsville Toyota

Burnsville, MN

4.4
1,499 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,499 Reviews of Burnsville Toyota

May 04, 2024

excellent service was informed of findings of recall and advised immediately that there were no defects noted excellent waiting area and wonderful staff More

by guard42362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Riley Flenniken, Mario Najera
May 07, 2024 -

Burnsville Toyota responded

I wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. I hope that if there’s anything else you need, you won’t hesitate to let us know. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 04, 2024

This is the first time when I had my car serviced at Burnsville Toyota that I found the service less than exemplary. I texted my advisor twice - once for a status update and after for clarification abou More

by JIMH_MISC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
May 07, 2024 -

Burnsville Toyota responded

I’d like to thank you for sharing details of your recent experience at our service center, Jim. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you and restoring your trust in our dealership. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 04, 2024

I got in my car the next day and found one windshield wiper missing. called and Dave sent someone out to my house to replace it. More

by WALLY205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
May 07, 2024 -

Burnsville Toyota responded

Thank you for the great feedback, Wally. We appreciate hearing all comments so we can provide the best service to our customers. I am glad we were able to get your windshield wiper replaced easily. Please reach out to me if you have any questions or concerns. We look forward to serving you again. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 02, 2024

I can come in anytime even without a reservation. I know it may take longer but I bring things to read. Only complaint is the chairs are all uncomfortable for short people. Looked like there wer More

by KPHARTER
Service Time
Recommend Dealer
Yes
Employees Worked With
David Rednour
May 06, 2024 -

Burnsville Toyota responded

Thank you for taking the time to provide this feedback about our waiting room. Our customers are our greatest asset and I am glad to hear you have been pleased with our service. Your feedback will be reviewed with our team and please don’t hesitate to contact me if you’d like to discuss anything in greater detail. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 02, 2024

Mario Majera it was awesome . His service and his attention since I arrived was amazing. More

by ARELAURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Najera
May 06, 2024 -

Burnsville Toyota responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Mario does for Burnsville Toyota and our customers. Hope to see you again soon! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 01, 2024

It was very easy the service was very good customer service was excellent I like coming there More

by SHUKRISHASSAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem, Tyler Johnston
May 03, 2024 -

Burnsville Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 01, 2024

I was pleased to be able to get my part and installation on a timely manner More

by TSHAND.GLORY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Terrio, Caio Evangelista
May 03, 2024 -

Burnsville Toyota responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 01, 2024

Friendly knowledgeable personnel. Our sales rep Riley was open honest and friendly. Mike in the Business Office was very knowledgeable and helpful in the buying process. More

by drklinkhammer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riley Price, Mike Quam
May 03, 2024 -

Burnsville Toyota responded

Hello and thank you for this great review! I'm happy to hear that Riley and Mike took care of you! They are a great asset and we appreciate all that they do. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 30, 2024

Professional and efficient service. Appreciate the clean environment, all customer service associates were pleasant, both in person and phone. More

by SHARONBB8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean O'Driscoll
May 02, 2024 -

Burnsville Toyota responded

Thank you for visiting our service department and for leaving the kind words, Sharon. We plan to continue giving great customer service and a clean, comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 30, 2024

Service did a great job. I wish they had better amenities when waiting like nicer coffee machine and update furniture. The car wash needs a total update. It basically spraye More

by COVENANT.INFORMATION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
May 02, 2024 -

Burnsville Toyota responded

I appreciate you leaving this honest feedback about your experience in our service department. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can hear more about your visit. I hope to talk with you soon. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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