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Burnsville Toyota

Burnsville, MN

4.4
1,499 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,499 Reviews of Burnsville Toyota

April 30, 2024

It was well handled by Burnsville Toyota and all those involved in getting my car fixed. More

by MD4MAN41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak
May 02, 2024 -

Burnsville Toyota responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Burnsville Toyota's Service Department. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 29, 2024

Quick, kind and knowledgeable staff! Thank you so much for reminding me of my complimentary care. More

by Kate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
May 01, 2024 -

Burnsville Toyota responded

Thank you for taking the time to leave a positive review, Kate! I appreciate your support and hope to have the pleasure of serving you again soon! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 29, 2024

Always a positive experience. This visit was slower though. Shop was busier than normal. Service advisor was very easy to work with. More

by ANNmritzbuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
May 01, 2024 -

Burnsville Toyota responded

Thanks for your great review, Ann. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 27, 2024

Good service, friendly agent, will definitely return for future service and/or possible purchase of a new car More

by BTESH23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Apr 30, 2024 -

Burnsville Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 27, 2024

KEEP DOING WHATS YOUR DOING DON’T CHANGE ANYTHING IMPECCABLE FAMILY OWNED COMPANY GREAT MANAGEMENT More

by mwswisdom
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen
Apr 30, 2024 -

Burnsville Toyota responded

Thank you so much, for your unwavering support and for brightening our day with your kind words. We are truly grateful to have a community that is so supportive. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 26, 2024

We walked into the showroom and were introduced to a salesman, Greg Martinez. Greg asked us a few questions in a very friendly and casual way. He answered any questions we had and showed us a couple o More

by sueandtonyerni
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Greg Martinez
Apr 30, 2024 -

Burnsville Toyota responded

Sue and Tony, it is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Burnsville Toyota. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 26, 2024

The technician's video was very hard to understand. I had to replay it several times and still was not sure of what she said. The person taking payment was not friendly. She seemed put off that I re More

by ToyotaGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Messer
Apr 30, 2024 -

Burnsville Toyota responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 26, 2024

Hour and 3/4 for oil change and rotation with a appointment, Advisor said he noticed it took too long but no reimbursement More

by CHEVYLANE56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caio Evangelista
Apr 30, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us. Here at Burnsville Toyota, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact me directly. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 25, 2024

I appreciate the staff’s friendliness, attention to detail and thoroughness from the time I arrive to the moment I depart. More

by PAULHARPER22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man, Tyler I believeworking desk about 18:45 when I picked up my car. His attention to detail and clarification resulted in a sale of a needed item and future customer for a purchase. Kindness and quality service pays dividends in the present and future., Michelle Leick, DAS Admin, Tyler Borgen, Tyler Johnston
Apr 30, 2024 -

Burnsville Toyota responded

Thank you so much, for your unwavering support and for brightening our day with your kind words, Paul. I am truly grateful to have a community that is so supportive. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 25, 2024

It's always poor communication and way too long for an oil change or simple services that are done by appointment. I've never had an oil change take less than an hour and that is with an appointment. More

by TONY@GERBIG.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't recall
Apr 29, 2024 -

Burnsville Toyota responded

Tony, thank you for sharing your experience with us. Here at Burnsville Toyota, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact me directly. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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