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Burnsville Toyota

Burnsville, MN

4.4
1,499 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,499 Reviews of Burnsville Toyota

May 26, 2024

The Technician broke the bolt for the oil pan and charged me $950 to fix. The BBB will be be contacting you soon. More

by NZABIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Johnston
Report | Print
May 31, 2024 -

Burnsville Toyota responded

We acknowledge your review and are currently looking into the events you’ve detailed.

May 26, 2024

The service center there is good . Only thing they forgot to do is to rest the maintenance air code on our Toyota Highlander . More

by TAMIPOTTER84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Report | Print
May 29, 2024 -

Burnsville Toyota responded

Thank you for sharing your kind words about our service center at Burnsville Toyota, Tami. We appreciate you letting us know the oversight with the maintenance air code on your Toyota Highlander. Please feel free to contact me so I can quickly address this for you. We value your business and hope to have the opportunity to serve you again soon. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 26, 2024

Great! Good service. Shuttle option. Friendly. We will be back again when our car needs service. More

by LAFOLLETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Riley Flenniken, Mario Najera
Report | Print
May 29, 2024 -

Burnsville Toyota responded

Thank you for sharing your positive experience with Burnsville Toyota! We're thrilled to hear you found our service great, shuttle option convenient, and our team friendly. We look forward to welcoming you back for your future car service needs. Drive safely! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 26, 2024

The service is quick and professional. The waiting area is clean and offers food and drink for free. More

by WILMSWALT57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Report | Print
May 29, 2024 -

Burnsville Toyota responded

Thank you for the positive review! We're thrilled to hear that you had a quick and professional service experience at Burnsville Toyota. Our team takes pride in providing excellent service to our customers. We look forward to welcoming you back in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 26, 2024

Oil change for a 2010 Prius was quoted at $106. 00. xxx is wrong with you people. Luckily Tyler gave me $20 off. And your carwash sucks. But Tyler was Awsome. I know it’s not his fault you want More

by CHRISJULIAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front desk people were great, Tyler Johnston
Report | Print
May 29, 2024 -

Burnsville Toyota responded

Thank you for your feedback, Chris. We appreciate you taking the time to share your experience. We're glad to hear that Tyler provided great service during your visit. We'll definitely take your comments into consideration, and we value your input. If you have any further concerns, please feel free to reach out to us directly. We look forward to serving you better in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 26, 2024

I didn't have an appointment, but was given service right away. Everyone was very nice! More

by Prius girl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
May 29, 2024 -

Burnsville Toyota responded

Thank you for sharing your positive experience with Burnsville Toyota. We are delighted to hear that you received prompt service and encountered a friendly team. We appreciate your kind words and look forward to welcoming you back in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 26, 2024

Always an excellent experience. Please commend Tyler, Nolan Christy and Jason Colby for outstanding customers service. New door edge guards look great. Scott Litzer did a great j More

by 19sjb91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nolan Christy and Scott Litzer., Jason Colby, Tyler Johnston
Report | Print
May 29, 2024 -

Burnsville Toyota responded

Thank you for the wonderful review! We are thrilled to hear about your excellent experience at Burnsville Toyota. Tyler, Nolan, and Jason will be commended for their outstanding customer service. It's fantastic to know that Scott was able to assist you with the new door edge guards and guide you on the installation process. We appreciate your kind words and look forward to seeing you again soon! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 25, 2024

Quick help with getting my key programmed. I appreciated their help. Very comfortable waiting room. More

by MKMYRMEL
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sean O'Driscoll
Report | Print
May 29, 2024 -

Burnsville Toyota responded

Thank you for your positive review! We are glad we could assist you quickly with programming your key. We're pleased to hear that you found our waiting room comfortable. We look forward to serving you again in the future at Burnsville Toyota! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 25, 2024

Needed to wait a long time to get car due to unavailability. But once it came it everything went smoothly More

by steve_paula_peterson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen, Matt Christiansen
Report | Print
May 29, 2024 -

Burnsville Toyota responded

Thank you for the 5-star review, Steve. We appreciate your patience while waiting for your car. We're glad to hear that once it arrived, everything went smoothly. If you have any further feedback or need assistance in the future, please don't hesitate to reach out to Burnsville Toyota. We value your business. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

May 25, 2024

The salesperson was super helpful and responsive throughout the process. She could not have done more More

by careplan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Janeah Hanson
Report | Print
May 29, 2024 -

Burnsville Toyota responded

Thank you for the kind words! We're delighted to hear that our salesperson provided you with exceptional service. Your satisfaction is our priority at Burnsville Toyota. We look forward to assisting you again in the future! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

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