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Burnsville Toyota

Burnsville, MN

4.4
1,499 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,499 Reviews of Burnsville Toyota

May 30, 2024

Always a great experience. Neil Knutson always takes care of me and so do the other service writers. I was in for a replacement of a part and it was done quickly and profession More

by rclarillos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal, Neil Knutson
Report | Print
Jun 03, 2024 -

Burnsville Toyota responded

Thank you for the glowing review! It's fantastic to hear that Neil and our service team provided you with top-notch service during your recent visit for a part replacement. I'm thrilled that you found our service to be quick, professional, and informative. I truly appreciate your kind words and your loyalty over the past 45 years. I look forward to continuing to provide you with excellent service in the future. See you next time at Burnsville Toyota! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 30, 2024

Very friendly and efficient- my oil change was easy to schedule and one I got to the shop I was in and out in less than an hour. More

by tbchovan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conner- was excellent.
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Jun 03, 2024 -

Burnsville Toyota responded

Thank you for the 5-star review! I'm thrilled to hear that your recent visit for an oil change at Burnsville Toyota was efficient and easy. I strive to provide friendly service and quick scheduling for our customers. I look forward to serving you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 30, 2024

Janeah is the best ever. Always helpful even though we only see her once every three years. More

by TEDDEHN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Janeah Hanson, Oscar Bastian
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Jun 03, 2024 -

Burnsville Toyota responded

Thank you for sharing your feedback about Burnsville Toyota. I appreciate your kind words about Janeah. I look forward to seeing you again in the future. Thank you for choosing Burnsville Toyota. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

May 30, 2024

I was greeted quickly by the staff and directed to where I needed to take the car. Once there another staff member greeted me, talked through what the car was scheduled for and gave me an estimated time whe More

by JHAUGARTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Eischens
Report | Print
Jun 03, 2024 -

Burnsville Toyota responded

Thank you for sharing your positive experience with Burnsville Toyota! I am delighted to hear that you were greeted promptly, received excellent service, and left satisfied with the efficient service on your car. I appreciate your kind words and look forward to welcoming you back in the future. Drive safely! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 29, 2024

Courteous and kind. Also helped me on how to use CarPlay and fold down the backseats More

by gusbroman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby
Report | Print
May 31, 2024 -

Burnsville Toyota responded

Thank you for the positive review, Gus! We are glad to hear that you had a courteous and kind experience at Burnsville Toyota. We are happy that we could assist you with using CarPlay and folding down the backseats. We appreciate your feedback and look forward to seeing you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 29, 2024

Very happy with the service. My new windshield was installed and ready much quicker then expected. More

by KLANDBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Report | Print
May 31, 2024 -

Burnsville Toyota responded

Thank you for sharing your positive experience with us at Burnsville Toyota. We are thrilled to hear that your new windshield installation was completed promptly. We look forward to serving you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 29, 2024

I am surprised that an oil change costs $100. I did not get a notice in person that the car was ready. It was in my email. If I had not checked email/text I would still be sitting there. Try to i More

by MMEOFFYOUGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dont know any of these people
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May 31, 2024 -

Burnsville Toyota responded

Thank you for your feedback. I appreciate your input regarding the communication process after your recent visit to Burnsville Toyota for an oil change. We understand your concerns and will take them into account to improve our notification system in an effort to provide a better experience for our customers. Should you have any further questions or require assistance, please feel free to reach out to me. Thank you again for bringing this to our attention. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 29, 2024

Entune and map routing are a bad experience. No update. Advised to continue using iPhone. More

by DAWNNGUYEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Report | Print
May 31, 2024 -

Burnsville Toyota responded

Thank you, Dawn, for sharing your experience. We appreciate your feedback and please do not hesitate to reach out to Burnsville Toyota so we can continue working together to address your concerns and improve your experience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 28, 2024

I appreciated working with Oscar. Easy to get a test drive of the the vehicle I wanted! More

by wjolson83
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Oscar Bastian, Dominic Martinez
Report | Print
May 30, 2024 -

Burnsville Toyota responded

Thank you for the 5-star review! We're delighted to hear about your positive experience working with Oscar at Burnsville Toyota. It's great to know that you found the test drive process for your desired vehicle easy. We look forward to welcoming you back in the future or feel free to share your experience with others. Drive safely! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

May 27, 2024

We appreciate their friendliness and professionalism. It wasn't long before the issue was resolved. Very clean and comfortable waiting area. More

by WOLTER.C5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Knutson
Report | Print
May 29, 2024 -

Burnsville Toyota responded

Thank you for taking the time to share your experience. We are thrilled to hear that you appreciated our team's friendliness and professionalism. We always strive to provide a clean and comfortable environment for our customers. We look forward to welcoming you back to Burnsville Toyota in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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