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Burnsville Toyota

Burnsville, MN

4.4
1,499 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,499 Reviews of Burnsville Toyota

June 01, 2024

This is our 5th purchase from Burnsville Toyota. We won't go anywhere else! We are soo happy with them!!! More

by nfelcyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Riley Flenniken, Mario Najera
Report | Print
Jun 04, 2024 -

Burnsville Toyota responded

Thank you for your loyalty, we truly appreciate your continued trust in Burnsville Toyota! We are thrilled to hear about your positive experiences with us. Looking forward to many more great transactions in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 01, 2024

Long line when I arrived for my 9:30 appointment. All the other times I've been there the service was prompt. Mistaken vehicle mileage on the final printout. The mileage shown was several thousand More

by KNMLV04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Eischens
Report | Print
Jun 04, 2024 -

Burnsville Toyota responded

Thank you for sharing your feedback with us. I appreciate you bringing these concerns to my attention. Rest assured, we take your feedback seriously and will address these issues internally to ensure a smoother and more efficient experience moving forward. If you would like to discuss this further, please feel free to reach out to me directly. We value your business and hope to have the opportunity to better serve you in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 31, 2024

It was a joy to work with Burnsville Toyota people. Work was done, exactly as promised, and in a timely matter. More

by MARGEMIL50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Knutson
Report | Print
Jun 04, 2024 -

Burnsville Toyota responded

Thank you, Marge, for your kind words! We're delighted to hear about your positive experience with Burnsville Toyota. We strive to deliver on our promises and provide excellent service in a timely manner. We appreciate your feedback and look forward to assisting you in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 31, 2024

I was charged 141 USD for an oil change change for my mid size SUV that took a little over an hour. When I got in my car, there was grease coating the steering wheel, car key, gear shift and door handle. The More

by CAROLYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nolan Christy
Report | Print
Jun 04, 2024 -

Burnsville Toyota responded

Hi Carolyn, thank you for sharing your feedback regarding your recent oil change at Burnsville Toyota. We regret to hear about the inconvenience you experienced with the greasy residue left in your car. Your satisfaction is important to us, and we want to ensure that your future visits meet your expectations. Please feel free to contact me directly so we can address this issue promptly and make sure your next service appointment is a positive one. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 31, 2024

Moon roof seal had a manuf. defect. Seal was ordered and replaced. They did a good job! More

by MLEGLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Report | Print
Jun 04, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us. We're glad to hear that we could address the manufacturing defect with your moon roof seal promptly and effectively. Your satisfaction is important to us, and we appreciate your positive feedback. If you have any further concerns or need assistance in the future, please don't hesitate to contact Burnsville Toyota. We look forward to serving you again. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 31, 2024

It was great done . My oil change and tire rotation was easy to schedule . Very nice lounge, I was in and out in more than an hour due to a busy day . More

by liemhuong88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Knutson
Report | Print
Jun 04, 2024 -

Burnsville Toyota responded

Thank you for choosing Burnsville Toyota for your oil change and tire rotation, Liem! We are delighted to hear that you found scheduling easy and enjoyed our lounge. We understand that busy days can impact service times and appreciate your patience. We look forward to serving you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 31, 2024

The oil change was performed within 90 minutes dispite being very busy but was too high a price. More

by JEFFMAINS001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby
Report | Print
Jun 04, 2024 -

Burnsville Toyota responded

Thank you for sharing your feedback with us, Jeff. We appreciate your understanding of our busy times and are glad to hear that your oil change was completed within 90 minutes. We aim to provide competitive pricing and will take your comments into consideration for the future. Feel free to reach out if you have any further concerns. Thank you for choosing Burnsville Toyota. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 31, 2024

Service was done fast even without an appointment on an early Thursday morning. I was able to get a ride home and get things done while car was serviced More

by SESTILL58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Jun 04, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us. We're pleased to hear that our team was able to accommodate you quickly and efficiently, even without an appointment. It's great to know you were able to continue with your day while we worked on your vehicle. We appreciate your business and look forward to seeing you again at Burnsville Toyota. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 30, 2024

It was great done when they said it would be on time really nice lounge More

by fgemelke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Jun 03, 2024 -

Burnsville Toyota responded

Thank you for the 5-star review! I am delighted to hear that your experience with Burnsville Toyota was great, and that we delivered on time as promised. I take pride in providing a pleasant experience for our customers and I am glad you enjoyed our lounge. I look forward to welcoming you back in the future! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 30, 2024

Connor was very pleasant to work with. He was very nice and informative at all times. More

by Chu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Knutson
Report | Print
Jun 03, 2024 -

Burnsville Toyota responded

Thank you for the positive feedback. I'm thrilled to hear that you had a pleasant experience working with us at Burnsville Toyota. I aim to provide excellent service, and I'm glad that Connor was able to assist you effectively. Please feel free to visit us again or recommend us to others. I appreciate your support! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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