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Burns Chevrolet Cadillac
Rock Hill, SC
565 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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565 Reviews of Burns Chevrolet Cadillac
November 16, 2019
I WAS BURNED BY BURNS DO NOT BUY FROM BURNS CHEVY IN ROCK HILL, SC I am a senior citizen woman that was promised a $1770.06 personal check from BURNS after the closing o DO NOT BUY FROM BURNS CHEVY IN ROCK HILL, SC I am a senior citizen woman that was promised a $1770.06 personal check from BURNS after the closing of my sale when I purchased my new vehicle. I verbally was told by the GM manager, Charles Beard, that he stated “ I could pick up my check at the dealership”. I reconfirmed with both my sales rep., Madison and finance mgr., Jason that they would call me when the check was ready. I waited 9 days after purchasing the vehicle to call about my check. Both Madison and Charles spoke to me at that time stating that there was no check promised to me and that the money was applied to my 6 month early turn in leasing. Charles Beard was very rude and tried his sales pitch but I was determined to let him know all 3 men lied to me with not following thru their promise with the car deal. I told Charles that I was violated my all 3 of them at Burns. Another lie that Charles said on the phone at that time, was that GM picked up my car already when I told him that I would return his new vehicle and wanted my lease car back. Immediately after talking with him, I contacted GM and was told that GM would never pick up the car. The vehicle would now be property of BURNS. AGAIN LIER CHARLES. He said I could not return the car and elaborated that he would turn me into a collection agency and my credit report would be damaged. I had a very knowledgeable financial manager look over both of my contracts. Yes, I was promised a 3.20 interested rate originally which did not go thru. A week later, I returned to sign new paperwork with a 4.19 interest rate with another bank. The dealership had to take an approximate $500 cut from the sale to make my monthly payments the same. BURNS totally burned me with what was apparently sales tactics that will not work with me. I guess their name says it all: BURN WHO EVER YOU CAN TO GET A SALE . STAY AWAY FROM BURNS CHEVY AT 2515 CHERRY ROAD, ROCK HILL, SC 29732 I WANT MY $1770.06 CHECK THAT WAS PROMISED TO ME FROM BURNS CHEVY. More
by QPID422
Employees Worked With
CHARLES BEARD, MADISON AND JASON
October 21, 2019
Great experience! Miguel Ortiz was very easy to work with. He was knowledgeable about the car and was able to answer all my questions. I did not go to buy a car that da Miguel Ortiz was very easy to work with. He was knowledgeable about the car and was able to answer all my questions. I did not go to buy a car that day, I was just looking, but he was able to offer me a great deal on the car. I'm very happy with my purchase and will return to Burns Chevrolet when I need to buy another vehicle. More
by teresa
Employees Worked With
Jason Napolitano
September 30, 2019
Salsperson-Miguel Ortiz Miguel was a great salesperson. He was helpful in helping us select a vehicle that met the criteria that we were looking for. He stayed in contact w Miguel was a great salesperson. He was helpful in helping us select a vehicle that met the criteria that we were looking for. He stayed in contact with us to let us know that he was actively looking and making sure he found our car. Miguel worked with what he knew we wanted to pay and how much we wanted for our trade in. He was a great advocate to help get us in the right vehicle for us. More
by Caddy Owner
Employees Worked With
Miguel Ortiz, Billy Gladden
August 15, 2019
Good experience I always had the fear from the sales people but I had a different experience with David Hailey he was above and beyond very kind and caring I always had the fear from the sales people but I had a different experience with David Hailey he was above and beyond very kind and caring More
by Alanawad
Employees Worked With
David Hailey
July 16, 2019
Exceptional service I hate going to the dealership for service needs, I will always go to Burns CHEVROLET. I’ve always had the best service with the shortest wait time. I I hate going to the dealership for service needs, I will always go to Burns CHEVROLET. I’ve always had the best service with the shortest wait time. I also prefer going right to the source for my cat needs. These guys aren’t slick car salesman they are truly in the business of meeting your needs. More
by Cusaacr1
Employees Worked With
David
June 26, 2019
Outstanding repair from service and body shop David Stone and Kurt B were most helpful in the recent repair of my Tahoe and the body work on my SUV. Communication and courtesy were excellent and David Stone and Kurt B were most helpful in the recent repair of my Tahoe and the body work on my SUV. Communication and courtesy were excellent and key in helping me make informed decisions on my repairs. They are timely, courteous, respectful, and mindful of the need to get customers vehicles back to them. I would highly recommend them and in fact don't trust anyone else with our family vehicles. More
by Tahoe2007
Employees Worked With
David Stone and Kurt B
June 17, 2019
WORDS are not ENOUGH Where do I begin? It was a great experience. I love my EQUINOX AWD LTZ. I'm glad I traded up. It wasn't what I went in for, however, William McDowell Where do I begin? It was a great experience. I love my EQUINOX AWD LTZ. I'm glad I traded up. It wasn't what I went in for, however, William McDowell knew what was best for me, after talking to him and telling him what I was looking for. The dealership worked with me and for me. Thanks, everyone. More
by CGibson
Employees Worked With
William McDowell
May 06, 2019
Our XT4 Sport is absolutely great, we are so happy Fantastic experience. We ended up buying a XT4 Sport with panoramic roof and tons of technologies. The salesman Miguel Ortiz has so much experience an Fantastic experience. We ended up buying a XT4 Sport with panoramic roof and tons of technologies. The salesman Miguel Ortiz has so much experience and overall "NO PUSHY", we felt very comfortable with him. Life time oil change is a plus. Cadillac offers much more than my previous Porsche and Mercedes SL. Why buy an European car if an American car offers much? I highly recommend Burns Dealership. More
by Pinomant
Employees Worked With
Billy Gladden
April 02, 2019
Unreported Body Work I bought a new XT5 that had been a loaner and not until I noticed that the tailpipes were misaligned and that the rear bumper cover not totally clippe I bought a new XT5 that had been a loaner and not until I noticed that the tailpipes were misaligned and that the rear bumper cover not totally clipped in - that the service department/body shop tell me that the car had been hit back in October and the body had repaired it. This was never disclosed to me when I purchased the car. When I discussed this with the Sales Manager he said that the repairs were not noted in their computer system. So when I pressed the issue, he said that he would have the General Sales Manager call me. It's now a week later and nobody called. I even put in a complaint with Cadillac and they said that the dealer would call me, but no ca back. So with Burns, once you buy the car, you're on your own. More
by Al
Employees Worked With
Sales Manager, did not get his name
March 05, 2019
Great Dealership The staff at Burns Chevrolet always makes the car buying experience easy and painless. This was the 3rd vehicle I have bought from them and it won't b The staff at Burns Chevrolet always makes the car buying experience easy and painless. This was the 3rd vehicle I have bought from them and it won't be the last. More
by bonnie2388
Employees Worked With
David Haley, Brian (the finance guru)
