Burns Chevrolet Cadillac
Rock Hill, SC
Filter Reviews by Keyword
By Type
552 Reviews of Burns Chevrolet Cadillac
Good experience I always had the fear from the sales people but I had a different experience with David Hailey he was above and beyond very kind and caring I always had the fear from the sales people but I had a different experience with David Hailey he was above and beyond very kind and caring More
Exceptional service I hate going to the dealership for service needs, I will always go to Burns CHEVROLET. I’ve always had the best service with the shortest wait time. I I hate going to the dealership for service needs, I will always go to Burns CHEVROLET. I’ve always had the best service with the shortest wait time. I also prefer going right to the source for my cat needs. These guys aren’t slick car salesman they are truly in the business of meeting your needs. More
Outstanding repair from service and body shop David Stone and Kurt B were most helpful in the recent repair of my Tahoe and the body work on my SUV. Communication and courtesy were excellent and David Stone and Kurt B were most helpful in the recent repair of my Tahoe and the body work on my SUV. Communication and courtesy were excellent and key in helping me make informed decisions on my repairs. They are timely, courteous, respectful, and mindful of the need to get customers vehicles back to them. I would highly recommend them and in fact don't trust anyone else with our family vehicles. More
WORDS are not ENOUGH Where do I begin? It was a great experience. I love my EQUINOX AWD LTZ. I'm glad I traded up. It wasn't what I went in for, however, William McDowell Where do I begin? It was a great experience. I love my EQUINOX AWD LTZ. I'm glad I traded up. It wasn't what I went in for, however, William McDowell knew what was best for me, after talking to him and telling him what I was looking for. The dealership worked with me and for me. Thanks, everyone. More
Our XT4 Sport is absolutely great, we are so happy Fantastic experience. We ended up buying a XT4 Sport with panoramic roof and tons of technologies. The salesman Miguel Ortiz has so much experience an Fantastic experience. We ended up buying a XT4 Sport with panoramic roof and tons of technologies. The salesman Miguel Ortiz has so much experience and overall "NO PUSHY", we felt very comfortable with him. Life time oil change is a plus. Cadillac offers much more than my previous Porsche and Mercedes SL. Why buy an European car if an American car offers much? I highly recommend Burns Dealership. More
Unreported Body Work I bought a new XT5 that had been a loaner and not until I noticed that the tailpipes were misaligned and that the rear bumper cover not totally clippe I bought a new XT5 that had been a loaner and not until I noticed that the tailpipes were misaligned and that the rear bumper cover not totally clipped in - that the service department/body shop tell me that the car had been hit back in October and the body had repaired it. This was never disclosed to me when I purchased the car. When I discussed this with the Sales Manager he said that the repairs were not noted in their computer system. So when I pressed the issue, he said that he would have the General Sales Manager call me. It's now a week later and nobody called. I even put in a complaint with Cadillac and they said that the dealer would call me, but no ca back. So with Burns, once you buy the car, you're on your own. More
Great Dealership The staff at Burns Chevrolet always makes the car buying experience easy and painless. This was the 3rd vehicle I have bought from them and it won't b The staff at Burns Chevrolet always makes the car buying experience easy and painless. This was the 3rd vehicle I have bought from them and it won't be the last. More
A good deal. Will Caldwell started the show one evening, two days later Ray Jackson and the back office closed the deal. We got a truck we needed. There was a bi Will Caldwell started the show one evening, two days later Ray Jackson and the back office closed the deal. We got a truck we needed. There was a bit of negotiating, in the end we bought a vehicle that met 99% of our criteria. The finance back office was very good. Much appreciated working out the financial arrangements with options. He did an excellent job. It's really nice to close the deal with that kind of persoanl relationship. The other benefits that we were not aware of was after we purchased we were told about the "pit stop" service. This is when you can come in for a quick check of the vehicle at no charge. So we will see how the next few years go with "Texas" the name of the truck. More
Charles and Miguel are AWESOME!! Great customer service, communication and follow up! I appreciate all the efforts that were put forth to make sure my issue was resolved and quickly. Great customer service, communication and follow up! I appreciate all the efforts that were put forth to make sure my issue was resolved and quickly. This is why we keep coming back to Burns--this will be our 4th car we have purchased from them--Their customer service far exceeds other dealerships! More
Pleasant This is the my second time purchasing a vehicle from Burns in Rock Hill and both times I have been satisfied. They will work to get you in the best pa This is the my second time purchasing a vehicle from Burns in Rock Hill and both times I have been satisfied. They will work to get you in the best payment plan and you get a quality vehicle. I would definitely recommend them in the future. Bryon was great with answering all my questions and making me and my family comfortable More