Burns Chevrolet Cadillac

A good deal. Will Caldwell started the show one evening, two days later Ray Jackson and the back office closed the deal. We got a truck we needed. There was a bi Will Caldwell started the show one evening, two days later Ray Jackson and the back office closed the deal. We got a truck we needed. There was a bit of negotiating, in the end we bought a vehicle that met 99% of our criteria. The finance back office was very good. Much appreciated working out the financial arrangements with options. He did an excellent job. It's really nice to close the deal with that kind of persoanl relationship. The other benefits that we were not aware of was after we purchased we were told about the "pit stop" service. This is when you can come in for a quick check of the vehicle at no charge. So we will see how the next few years go with "Texas" the name of the truck. More

Charles and Miguel are AWESOME!! Great customer service, communication and follow up! I appreciate all the efforts that were put forth to make sure my issue was resolved and quickly. Great customer service, communication and follow up! I appreciate all the efforts that were put forth to make sure my issue was resolved and quickly. This is why we keep coming back to Burns--this will be our 4th car we have purchased from them--Their customer service far exceeds other dealerships! More

Pleasant This is the my second time purchasing a vehicle from Burns in Rock Hill and both times I have been satisfied. They will work to get you in the best pa This is the my second time purchasing a vehicle from Burns in Rock Hill and both times I have been satisfied. They will work to get you in the best payment plan and you get a quality vehicle. I would definitely recommend them in the future. Bryon was great with answering all my questions and making me and my family comfortable More

Great place! Tony was very friendly and willing to help. He followed up after purchase to make sure everything is working properly. Overall, it was a great experie Tony was very friendly and willing to help. He followed up after purchase to make sure everything is working properly. Overall, it was a great experience! More

First Car, GREAT Experience & Service This being my first time buying a car, I was a bit unsure of how yo approach everything. I was prepared to just go on the loot and look (even though I This being my first time buying a car, I was a bit unsure of how yo approach everything. I was prepared to just go on the loot and look (even though I saw and knew the car I was coming for). Before I could get to the door, I was greeted by Will Martin. He introduced himself and I told him what I was looking for. Without hesitation, he took me inside out the heat to get more info and ask the topical questions. From the very beginning of this process to the end, Will was real, honest, and upfront about the entire process. When it was time to sign the paperwork, he thoroughly explained each document I was required to sign and answered any and every question I had. Because of his service and professionalism, I never second guessed my decision to come from Charlotte to Rock Hill to make this purchase! I was in and out in about two hours (contrary to the experiences I've heard). And while I don't necessarily have to come back to Rock Hill for service, I may come by every now and then because of Will's friendliness, professionalism, and honesty! I'd definitely recommend them for your next purchase! More

Amazing If there were ten atars I would give eleven. Great place super nice people and help you get what you want and seems like they walk to the end of the e If there were ten atars I would give eleven. Great place super nice people and help you get what you want and seems like they walk to the end of the earth to make you happy. By far the best time I’ve had in a dealership. Will definitely go back. More

Burns did a great job with my service, The guys at Burns Chevrolet are Great. Chris, My service writer is the only reason me and my wife are still driving our GM products. My transmission w The guys at Burns Chevrolet are Great. Chris, My service writer is the only reason me and my wife are still driving our GM products. My transmission went out on my 2016 Silverado. I know my truck was out of power train after GM reduced it to 60,000 miles. I did truly think I was buying a product that cared about their customers and there would be some help from GM. Well that was a big NO. Burns and Chris on the other hand were understanding; wanted my future business, and helped me as much as they possible could. And I'm very grateful for that. In the past 3 years I have invested in 3 new GM products: A 2016 Silverado, A 2018 Camaro, and a 2014 GMC Terrain. I also own a 2004 GMC Envoy. I'm a General Manager for a John Deere dealership and John Deere has a ethic that our customers keep us a job and they work with us the dealer to keep our loyal customers buying from John Deere. I assumed that GM worked along the same lines " I may have just got caught up in the commercials they run, and that heartbeat of America crap". But as I've learned over the past 2 weeks is that not true at all. I also want to note that I feel calling GM for help was a complete waste of mine and Burn Chevrolet's Time. Tom at ext. 5921645 is completely trained to read off a script and has no effort to help the customer. His job in my option is to push the customer to put all fault on the dealership, and that not right. My Case# 8-3916865600 and please go back and review it. pull the recording. To recap Chris and the guys at Burns are top notched and well trained. They do there job and do it well. I could not ask for a better experience. I just hope they can continue this success with the poor poor poor ethics that GM is giving them to deal with. More

Enjoyable Experience The car buying experience wasn't adversarial as it can be in a lot of places. They were nice and tried to accommodate our desires in a car and the pri The car buying experience wasn't adversarial as it can be in a lot of places. They were nice and tried to accommodate our desires in a car and the price we were able to pay. All in all we couldn't have asked for more. It was a pleasure. More

Good Service Easy appointment set up, electronic reminder. They greeted me upon arrival and immediately started an efficient check in process. Explained all se Easy appointment set up, electronic reminder. They greeted me upon arrival and immediately started an efficient check in process. Explained all services in advance in writing. Called with updates. Completed on time washed and vacuumed. Very satisfied. More

oil change car oil was changed, the car cleaned, vacuumed with the tires shined. It really looks nice. It was the best dealer experience I have had before. Th car oil was changed, the car cleaned, vacuumed with the tires shined. It really looks nice. It was the best dealer experience I have had before. Thanks! More