Burleson Honda

Sales is great, service is very poor We purchased my wife's 2014 Accord from HoB and were overall very pleased with the sales staff. At the time of purchase we were talked into purchasin We purchased my wife's 2014 Accord from HoB and were overall very pleased with the sales staff. At the time of purchase we were talked into purchasing a service contract based on an assurance that the vehicle required synthetic oil, which made the service contract reasonably priced. After we had a chance to read the owners' manual we learned that synthetic oil was not required or recommended, but my wife elected to keep the service contract anyway. After her most recent visit for an oil change I noticed an oil stain on the garage floor the next day. Thinking perhaps that some oil had spilled and dripped off the bottom of the car I just cleaned up the spill. However, the next day there was another oil stain under the car. I put the car up on jack stands and discovered that the oil pan drain bolt wasn't even finger tight. I tightened the drain bolt and cleaned the mess off the floor and the bottom of the oil pan. I called HoB and left a phone message for the Service Manager to call me back, as I thought he should be aware of the situation. It's been over 6 weeks and he's never returned the phone call. My wife was displeased enough that she wrote a letter to the General Manager requesting cancellation of the service contract and explaining why. She faxed the letter to HoB and received a fax confirmation, but there has never been any response from the dealership. We did subsequently receive a partial refund from Honda on the service contract, but my wife is so soured by her service experiences and the dealership's lack of response when contacted that she said she wouldn't consider buying another car from HoB. That's a shame, since we've been very pleased with the Accord and HoB is by far the closest Honda dealer. More

Honda of Burleson Rocks!!! We just purchased our second vehicle from them, & couldn't be more pleased with our experience! They make the car buying experience painless. Special We just purchased our second vehicle from them, & couldn't be more pleased with our experience! They make the car buying experience painless. Special thanks to Victor Bernal, David Tinsley, & especially Mike Dowdle in finance! Mike helped us with both purchases, & he can work magic with numbers! He gets you the best possible deal! We will always go back to Honda of Burleson! More

Best Customer Service After dealing with two other Honda dealerships and having no luck with good customer service, I was relieved to work with Brandon. The entire purchas After dealing with two other Honda dealerships and having no luck with good customer service, I was relieved to work with Brandon. The entire purchase was done over e-mail and text, AND he brought the car to me so I didn't have to make the drive with my baby. By far the best experience I have ever had purchasing a car. Thank you Brandon! More

DO NOT buy Prepaid Maintenance I purchased my 2013 Honda Civic on March 22, 2013 and at that time I also purchased the Honda Maintenance Package for 6 Years / 80k Miles. My sales gu I purchased my 2013 Honda Civic on March 22, 2013 and at that time I also purchased the Honda Maintenance Package for 6 Years / 80k Miles. My sales guy, Staven Corey was flat out AMAZING!!! Staying hours past closing to make sure I was taken care of. However, since that time, every single time I come in, Honda of Burleson does not show record that I have purchased this Honda Vehicle Maintenance Package. Every single time I come in, I have to argue with Honda of Burleson about what I have paid for and what it covers with proof from my paperwork. Every single time I come in, Honda of Burleson states that they have put added notes on my account and this won't happen again. Every single time I come in, I bring my full folder of records with me that have the proof with the written print out from their own database as to the "special note" Honda of Burleson put in on my account/in to the database that should resolve all issues. This has been going on for over 3 Years!!! After 11 appointments, I have am very frustrated and will leave negative reviews online so that others see how horrible they are at following through with a customer after a sale. I have spoken to Management / Leadership 3 different times asking this to be fixed one final time. On top of speaking with the service representatives (Scott Lyons, Kale Moreland, John Moreno, Samuel Maldonado, Tracy Shipman, Zachary White) and clerks at checkout each and every single time I come in. And let's not forget the numerous text message conversations with Kailey, the person who follows up with me via text each and every time I have service, begging me to please fill out the survey if I get one. The last time I contacted Kailey, she said I would hear from management. I asked to hear within 3 days of our conversation. It has been over a week and as of yet I have not received a text message, email, letter or phone call. This is absolutely unacceptable and extremely poor for your own staff to promise things that you as management do not follow through on. However, I am not surprised. I have gotten lots and lots of promises from you and you have yet to keep one of them. Please know, if I EVER get a survey, it will be filled out, but I will not be like others who do not authentically disclose the issues I have with Honda of Burleson and the areas they need to improve for anyone and everyone to see. I will be honest and I will write a thorough review. I will not be giving anyone outside of Staven Corey an excellent review. Staven was amazing, staying hours past closing to make me a happy customer. Always wanting me to stop and say hello when I am there. Always caring about what is going on in my life not just how my Honda Civic is doing for me. Honda of Burleson Management need to take lessons from him. More

Best car buying experience I've ever had. Brandon had everything set up for me by the time I arrived at the dealership it was just go, go, go! The quickest and easiest experience I've had at a Brandon had everything set up for me by the time I arrived at the dealership it was just go, go, go! The quickest and easiest experience I've had at a dealership. More

False Info on website Need to revise your website with correct info on the vehicle especially the mileage. Website shows a unit with less miles but after viewing the vehcil Need to revise your website with correct info on the vehicle especially the mileage. Website shows a unit with less miles but after viewing the vehcile it had two thousand more miles on it. More

All around best experience!! From the lady at the front desk, to our car salesman Chris, to the Joey in finance, everyone was a pleasure to work with! Smiles and friendly faces al From the lady at the front desk, to our car salesman Chris, to the Joey in finance, everyone was a pleasure to work with! Smiles and friendly faces all around. This car buying experience was by far the best I've had! More

Excellent service, easy to work with Brandon Lane was very easy to work with over email and had everything arranged when we arrived. He seamlessly handled all the details such as finding Brandon Lane was very easy to work with over email and had everything arranged when we arrived. He seamlessly handled all the details such as finding the car we wanted from a different dealership and getting the final touches the way we wanted. His price was the best from the get-go, and we didn't have to do a lot of back and forth with him. He beat every other dealer on price by a wide margin, plus he was very transparent with out-the-door pricing. He was completely trustworthy and followed through on everything he said would happen. Lots of dealers tried to "warn" us that when we got there, the price wouldn't be what we said, the car would be hail damaged, etc etc -- nope, everything went exactly as Brandon promised. The dealership is very modern and clean, lots of comfortable spaces. All around excellent experience. More

Superb experience buying our new used car We live in Dallas and drove the 45 minutes to look at a used 2014 Toyota Prius. Paul met us there even though it was his day off. The car exceeded e We live in Dallas and drove the 45 minutes to look at a used 2014 Toyota Prius. Paul met us there even though it was his day off. The car exceeded expectations and we bought it and financed it on the spot. We were in and out in about an hour and a half, including the test drive. Believe it or not after the sale Paul sent an interior repair guy by our house in Dallas to repair a small imperfection in the interior that even I had not noticed. Service about and beyond the call of duty for this dealership and Paul! More

No stress in purchasing a new vehicle Brandon Lane made buying my 5th vehicle from Honda stress free. I was in and out of the dealership within the hour. This has never happened before. Hi Brandon Lane made buying my 5th vehicle from Honda stress free. I was in and out of the dealership within the hour. This has never happened before. Highly recommend him at Honda of Burleson in buying a new car. More