Burleson Honda

A+ excellent dealership This is truly the way a car buying experience is supposed to be. Gabriel has an honest, friendly approach that makes the shopping to buying experienc This is truly the way a car buying experience is supposed to be. Gabriel has an honest, friendly approach that makes the shopping to buying experience a great one. Gabriel was knowledgeable about the vehicle we where looking for and had the patience to let us make the decision to what was right for us. He treated us fairly the way dealers used to be. I would highly recommend anybody interested in looking for a new car to spend some time at Honda of Burleson and ask for Gabriel. Thank you from the Bogard family. More

Used Crosstour purchase and service I had a choice between two Crosstour automobiles. One had only 16,000 miles and no damage of and kind. The second was a year older and had 30,095 mile I had a choice between two Crosstour automobiles. One had only 16,000 miles and no damage of and kind. The second was a year older and had 30,095 miles and had some very minor front end damage that had been repaired. I was assured that all of the 30,000 mile services ( which are extensive) had been performed. I chose the car after a pretty good rain and had to take the salesman's word for everything else. Needless to say I was less than satisfied when I found several other problems with the services and some additional body work that needed to be done. Enter Jim Orta, and his service director Mr Grossclose. They turned for me what was an absolutely terrible outlook into a sunny one indeed. They addressed all of my concerns and with the exception of some minor body work that I wasn't happy with ( being in the body shop business in a prior life ) I could not have been happier. It's a shame they had to cover for the sales department but cover for them they did and very capably. I give the service department an unreserved 5 stars. The sales department could learn something from them. From the greeter on the service drive to the manager they showed the highest level care and I would not hesitate to recommend Honda of Bulesons Service Department. R.F. More

Ignorant Staff Unless you have no life and love having your time wasted then this place is awesome. However, if you do have a life and don't feel like waiting 4hr+ f Unless you have no life and love having your time wasted then this place is awesome. However, if you do have a life and don't feel like waiting 4hr+ for a simple oil change then you'll have to say screw the power train warranty and get your oil changed elsewhere. It seems that the staff here don't wait on you but rather you consistently wait on them. The last two visits here the "adviser" has forgot about my vehicle or my presence in the building causing my wait to be ridiculously long. Hence the subject line "IGNORANT STAFF!!!!!!" More

Great car buying experience! Salesperson Lisa Demay was great! I had a smooth sales buying experience through her. She was so patient and sweet. Even the financing experience with Salesperson Lisa Demay was great! I had a smooth sales buying experience through her. She was so patient and sweet. Even the financing experience with Mike Dowdle was smooth and easy. I hope my future experience with the service department will be just as smooth! More

No call back. I called the dealership on Wednesday October 19, 2016 and it took forever to get receptionist to answer, asked for a fleet manager(we own a business)a I called the dealership on Wednesday October 19, 2016 and it took forever to get receptionist to answer, asked for a fleet manager(we own a business)and she forwarded me to a voicemail of Brandon. Left him a voicemail, never got a call back. I called again later that day, his voicemail says to text him, so I did. He replied about an hour later he would call me about my new purchase shortly, he never did. We already had a car picked out and we were ready to buy. Called dealership again, receptionist tried to find someone to help, eventually it went to a general voicemail box. We purchased from Honda of Ft Worth that night and had a great experience. More

Best and Fastest Car Buying Experience This is my First New Car. Frankly speaking i had visited couple of other dealers and it turned out to a very bad experience and almost gave up on buyi This is my First New Car. Frankly speaking i had visited couple of other dealers and it turned out to a very bad experience and almost gave up on buying a New car. Then I Visited Online site Honda of Burleson found my Car , requested a quote. Matthew Davis quickly called me to confirm the car requirement and sent a quote with in 15 mins and Car which was listed on the site was not at their dealership. Matthew assured me the car will arrive between Oct 20-Oct 23. I made a deposit on the Car. Then the day arrived Oct 20, I called Matthew he said car has not arrived and requested me to wait until afternoon. Then in the afternoon he said the car has arrived and will take couple of hours to get it inspected and install the accessories. Fun part now. I Live in Irving, TX which is around 45 miles away from Dealership. I started from office around 5:30 PM and reached the dealership by 7 PM. Matthew took me and my friends out to show the car and took a test drive, everything was perfect. Then did some paperwork and he introduced me to Mike Dowdle ( From Finance) to do the reset of the paper work. He is so good at what he does and he is so fast with all the paperwork (I Dont know how he does that). By 7:45 PM i was out of the dealership with the New Car. My friend who joined me to take the delivery of the car was shocked, he has brought 4 New car and it took 4 hours minimum time to get a new car and he said to me the next honda car he is going to buy from you guys. Best thing what i liked about your Team is they never tried to sell me anything and the whole experience was amazing. I would really like to appreciate Matthew and Mike for their great work. More

Amazing!!! Everyone at Honda of Burleson was great! Paul Lane was fantastic and we truly enjoyed our car buying experience, thank you! The finance manager, Geo Everyone at Honda of Burleson was great! Paul Lane was fantastic and we truly enjoyed our car buying experience, thank you! The finance manager, Geoff was great also! More

Exceptional Service!! This is my very first time buying a car and I have never in my life of buying anything had a representative go through the intricate details of any pr This is my very first time buying a car and I have never in my life of buying anything had a representative go through the intricate details of any product or service the way Clint, Micheal and Jeff did. They not only helped my husband and myself find the best financial option Clint stayed back after the deal when through after the dealership close to thoroughly go and set up my car. I have but respect and admiration with how they do business at Honda at Burleson. Thanks you. More

Poor Customer Service after purchase I purchesed a 2012 Honda Pilot from this dealership, while there, they seemed nice enough. However, they did not clean the inside of my car after th I purchesed a 2012 Honda Pilot from this dealership, while there, they seemed nice enough. However, they did not clean the inside of my car after the sale, no big deal I thought. I removed the crayons and toys from under the seat and cleaned the interior. However, when I recently started having a commonly known issue with 2012 Pilots (I known now!) I took my car to the dealership for a diagnostic. I was told it wasn't the issue the engine code brought back but probably bad gas. A week later, I paid out $400 to have the code issue (cylinder 3 misfire) fixed by Kwik Kar. I am now dealing with another cylinder head going out. Not a happy customer, when I am I give credit where due. Not here! More

Waited an hour for a rental car after being told it was read I took my car in for an oil change, and it had a recall. My service advisor told me to bring it back the next day and he'd get me a rental for the wee I took my car in for an oil change, and it had a recall. My service advisor told me to bring it back the next day and he'd get me a rental for the weekend. When I go to return my car, and get a rental, (which I had an appointment for), I was never even talked to by my service guy. Another person sent me to enterprise to pick up my car, but nobody has confirmed that I was going to get one. So I've been sitting here for almost an hour waiting for a confirmation, with no luck. I've called honda and no one is calling back. I had no instructions on what to do. I am about done with this dealership, for good! More