Burleson Honda

Warranty repairs Took our CRV in a few weeks ago for a TSB but that didn't solve the problem. They took the time to drive with me to feel the issue and did not discou Took our CRV in a few weeks ago for a TSB but that didn't solve the problem. They took the time to drive with me to feel the issue and did not discount the research I did online and it ended up being the torque converter and it was replaced under warranty. Now our vehicle is running like new again. Thanks! More

Quick and easy It was a pleasure working with DonaldTrahan. After bringing my car in twice for the same issue, the third time was obviously the charm with Donald. He It was a pleasure working with DonaldTrahan. After bringing my car in twice for the same issue, the third time was obviously the charm with Donald. He ordered the part and was able to get me in and out as soon as it was in. More

Fast and painless experience I had no issues when buying. All expectations were met and I am thoroughly satisfied with my purchase. Would recommend buying from this dealership to I had no issues when buying. All expectations were met and I am thoroughly satisfied with my purchase. Would recommend buying from this dealership to others. More

Customer satisfaction When I initially came in, I came in thinking I was going only for an oil change, until my service agent made me aware that we also needed the 90,000 m When I initially came in, I came in thinking I was going only for an oil change, until my service agent made me aware that we also needed the 90,000 mile maintenance done. When I asked what that included he said the oil change, tire rotation, air filters changed and coolant fluid changed. I was expecting the oil change and so it wasn't that much more, so why not, when I asked the agent the cost he said 84.95, and it would take 4-5 hours. Agent offered either a shuttle, or possible a loaner, which loaner is what we did. This started at 10:30 for the drop, at 4, I hadn't heard back, so I called to see the status, he said they were just about wrapping up, he would call me when done. Shortly after, service agent called back, said car was being washed and we could pick the car up. I was busy, and sent my husband to get the car, to his surprise the bill was $800+ so he called to verify with me that that was correct. I told him that that was definitely NOT the price I was quoted, but 84.95 plus 20 for something else that I can't recall. My husband explained this to Eric, and I could hear Eric explaining to my husband how much each of these things were. This explanation of cost was not reviewed with my, I was just given a straight price. After asking to speak to a manager, we talked to Jim the service manager, I told him exactly what happened and he was able to honor the original price quoted. We really do appreciate how Jim handled things. At this point, in the future I will ask how much things cost individually to assure no miscommunication so that this doesn't happen again, but also a learning tool for the service agents to not just quote one price, but review each service cost so that the customer know how much things are and where their money is going. More

Quick Service Had 9:30 appointment for oil change & multi point inspection. Also, got free wash an was done by 10:00. Can't beat that kind of service! Had 9:30 appointment for oil change & multi point inspection. Also, got free wash an was done by 10:00. Can't beat that kind of service! More

Great service as always! I won't take my 2012 CR-V anywhere else for service. Their facility is always clean, the service staff is professional, and the amenities when waitin I won't take my 2012 CR-V anywhere else for service. Their facility is always clean, the service staff is professional, and the amenities when waiting are top notch. I've never had them try to sell me something I didn't need and if there's nothing wrong in a multi-point vehicle inspection, they tell me everything looks great. Thank you! More

Repair replace starter Great job, kept me informed throughout the repair process. I had been painting a garage and although I looked like a derelict the day my car was towed Great job, kept me informed throughout the repair process. I had been painting a garage and although I looked like a derelict the day my car was towed in, I was treated nice and with respect More

service Exceptional service as always. The prices are comparable to the quick service centers. Very satisfied with my service. Prices are comparable to quic Exceptional service as always. The prices are comparable to the quick service centers. Very satisfied with my service. Prices are comparable to quick service companies in the area, More

everybody was helpful and friendly It was nice that you gave me a Loaner car that was available which is very nice . I work for Cadillac of Arlington and it really adds Value to your de It was nice that you gave me a Loaner car that was available which is very nice . I work for Cadillac of Arlington and it really adds Value to your dealership with that kind of service. I do recommend you having a lot more loaners available to your customers it makes you feel special More

Good job. The service was very timely. The seating area was very clean and comfortable. The man who waited on me was extremely nice. He made a real effort to ke The service was very timely. The seating area was very clean and comfortable. The man who waited on me was extremely nice. He made a real effort to keep me informed on the progress of the service. More