Burleson Honda

Most Horrible experience!! BUYERS PLEASE BEWARE OF THIS DEALERSHIP!!!! PLEASE DO NOT LOOK AT THEIR GOOD RATING, WHICH IS SURPRISING!!!! PLEASE DO NOT DO ANY BUSINESS WITH THESE BUYERS PLEASE BEWARE OF THIS DEALERSHIP!!!! PLEASE DO NOT LOOK AT THEIR GOOD RATING, WHICH IS SURPRISING!!!! PLEASE DO NOT DO ANY BUSINESS WITH THESE CROOKS!!!! THIS IS NOT THE FIRST TIME I'M BUYING CAR. I WILL PAY MORE MONEY TO SOME OTHER DEALERSHIP, BUT NOT TO BURLESON HONDA!!!! ( I KNOW THIS REVIEW IS LONG BUT IT WILL SAVE YOU TIME AND RESPECT) PLEASE READ THE REVIEW!! In my dealings with multiple dealerships, this was the far most worst experience ever. My family has owned Honda for years and that's all my family drives. I went to buy a car from them and test drove couple of them. Finally made a choice and told them to bring the numbers. They offered the vehicle for $17995 and these guys bring me the numbers for $24,600. What is kind of deal is this. They hide hidden numbers, without asking me they added $3000 as a warranty on A CERTIFIED USED HONDA!!!! I walked out of the dealership, but Jose Fuentes, the sales manager, came running after us in the parking lot asking for our business. We agreed on the negotiated price. Now came time for finance. They would not agree on the finance rate. We told them we would do cash out buy and they agreed. During all this time they were taking soooooo long to do things, it was time for me to go to work. We agreed that we pay the down payment and come on Monday and finish the final document signing. Come Monday, the sales man came and asked me if I still wanted to finance? I thought they are my neighborhood dealership they should get business as well so I agreed to finance. Over the weekend they offered an interest rate, which was within our range. So I told them give me the same interest rate, I will finance. Marcus McRae, the finance director, who should really apologize the way he behaved approached me and said flat out NO they will not offer the interest rate. This really upset me. I told them what happened to paper on which took my sign and they offered the deal on Saturday. He thought that i would not ask for it. I asked them to call Jose and he comes and tells me, "Oh that was just estimate deal". Folks we are business operating family, when the deal is on the table its a solid when agreed upon. Because Jose Fuentes, on Saturday told me if I increase the down payment he would get me the interest rate, which I did and agreed to pay more down payment. My uncle was with me and he said we would pay the down payment through the company business card. On Saturday, they agreed to charge the credit card. But fast-forward Monday, we were made to sit around for an hour, THE SALES MAN, Allanzo, says he will assist to sign MY finance papers because all the other "Finance Managers are busy on calls". A sales man, where is the respect to the customer. After all the paper work is finished Allonzo tell me they cannot charge the card provided. They cannot charge $4000 on a company card because they got new GM and he changed the rules. What kind of business are these guys running. I told them I would give them my company check. I had to drive to 45 mins each way to and fro to get my company check because I did not have access to my personal check with me. I come back and give them the check, they tell me no we cant take the check after 45 mins. This really angered me. They are playing jokes with the customers. Folks, now this had become a very painstaking process. I told them will they charge my personal American Express which they did. Now when I asked Marcus McRae, why wasn’t there a finance manager signing my papers his excuse was that Allonzo is a finance manager in training, which for no reason he could answer any of my questions. I'm an educated person who knows how a person becomes finance manager, being in the business world for so long. Marcus went on to even say why I was starting something, when there is nothing, stating that a salesperson signing my finance document who is not a certified finance manager. Now why would anyone make any business deals with this place, which shows such disrespect and contempt to their customers? Please make a wise choice and avoid this dealership More

Good experience buying a car I purchased a new car from Burleson Honda this week. I would recommend them if you are thinking of purchasing. The sales staff were attentive and help I purchased a new car from Burleson Honda this week. I would recommend them if you are thinking of purchasing. The sales staff were attentive and helpful but not pushy. Kind of what you want. They bent over backward to get me exactly what I wanted. Even the price negotiations were as pleasant as that kind of thing can be. This is a large, clean, professional place to buy a car. I ended up feeling like I got a good deal. I'm not an expert on car pricing, though, and I had very specific requests so I can't say whether that was just good salesmanship or I really did get a good price. More

Great Experience! My wife and I leased a new Accord for her from Danny Oestreicher. He was very professional, took the time to work out a good deal for us, explained ho My wife and I leased a new Accord for her from Danny Oestreicher. He was very professional, took the time to work out a good deal for us, explained how everything in the vehicle operates, and at the same time very down to earth. We kept them after closing about 30 mins or so and they were still very gracious. Thank you for the great experience! More

Love this dealership!! I just leased my third vehicle from Honda of Burleson and will continue to go there for all my car needs. My salesman, Diego Barona, was very profess I just leased my third vehicle from Honda of Burleson and will continue to go there for all my car needs. My salesman, Diego Barona, was very professional, knowledgeable, and courteous, always with a smile. He showed me several options in the Accord that I wanted, and went out of his way get the exact car for me. I am very grateful for his assistance, and would recommend him to anyone wanting to purchase a new or used car. More

No High Pressure Sale at Burleson Honda Burleson Honda is a high pressure free zone when it comes to a car dealership. It is a friendly and inviting place where you feel welcome and comforta Burleson Honda is a high pressure free zone when it comes to a car dealership. It is a friendly and inviting place where you feel welcome and comfortable. All of my questions and concerns were answered and addressed. Mr Barona took the time to explain some of the cars features and to sync my phone. I recommend him as your sales consultant. He is friendly and personable. No pressure from him. More

Great buying experience Easy buying experience, Carlos Chou was wonderful to work with. Straightforward business dealings and all around great customer service. We agreed o Easy buying experience, Carlos Chou was wonderful to work with. Straightforward business dealings and all around great customer service. We agreed on a price and I was out the door within 45 minutes with no last minute price changes or other scams I've experienced before. Carlos even drove to my house to pick up my wife so we could get the car home. The car was freshly washed and detailed with a full tank of gas. Will definitely buy from Carlos and the Burleson Honda team again. More

Great car buying experiance! This was the easiest new car experience I have ever had! Mildred Dominguez was a awesome sales person, she knows her Honda's! Very professional and This was the easiest new car experience I have ever had! Mildred Dominguez was a awesome sales person, she knows her Honda's! Very professional and very pleasant and genuine person. Marc McWhorter was our finance guy and he was great ! He made the finance process fast and easy. If you need a Honda this is he place to go! More

Great Customer Service I originally was planned to buy a Civic from a local Honda dealership in North Richland Hills, which is a lot closer to the house, but a coworker dire I originally was planned to buy a Civic from a local Honda dealership in North Richland Hills, which is a lot closer to the house, but a coworker directed me to Burleson Honda because of their lifetime warranty options. And let me say I haven't seen or heard of any warranties that come close. So I got online and found a similar Civic I was looking at NRH Honda and contacted Mike Pham. After a very brief description of what I was looking for, Mike was off and running. We set up a time to look and possibly buy the car on the spot. Mike was GREAT. Had the car ready and paper work in order, along with any questions I had. One problem...I had a rental car I had been driving around in for two weeks and wasn't able to take the car. Mike went way beyond what I'm sure he needed to and offered to drop it off for me in the morning. I drove the car home that night. I also have to give xxxxxxto the finance manager, Mr. Craine for being a cool, down to earth guy. VERY PERSONABLE, and not your typical smug finance guy that just wants to sell a warranty package. Plus they already offer LifeTime on your PowerTrains. With that being said......the enhanced warranty package sells itself. YOU WILL NOT FIND ANOTHER DEALERSHIP WITH BETTER LIFETIME WARRANTY OPTIONS Love this place.....lets hope their service dept. is as impressive. (we'll see soon enough) Brett Nelson More

Excellent Customer Service Bought a used 2018 Civic Type R. Car was on the showroom floor. I was greeted as soon as I entered the dealership. Cade went over complete car with me Bought a used 2018 Civic Type R. Car was on the showroom floor. I was greeted as soon as I entered the dealership. Cade went over complete car with me prior to test drive. Candi followed up with test drive experience. Deal was done within the hour. Couldn't have been happier. Would definitely buy, service, and recommend dealer to family and friends. More