Burleson Honda

Laissez-Faire vehicle purchasing experience. Fern Salas is the person to go to for the most relaxed purchase experience. It started last year when I was just perusing through the dealership lot a Fern Salas is the person to go to for the most relaxed purchase experience. It started last year when I was just perusing through the dealership lot and he was the one that greeted me. We kept in contact and respected my preferred method of being contacted and the timelines that I set for him on when to contact me. This past weekend I went to purchase a Red Tag Accord Sport 2.0, he let me test drive it like it was my first-time test driving the vehicle. I went the following day to make the purchase but I found out about the disappearance of the Lifetime Warranty. It was a shock, and I hesitated to continue with the purchase. Fern didn't pressure me to close the deal that day because he didn't want me to have buyer's remorse. I came back and purchased the vehicle today. No Buyer's remorse here. More

Great car shopping experience My car shopping experience was excellent. Clark made the process worry free and worked to provide me with the kind of deal I was comfortable with. H My car shopping experience was excellent. Clark made the process worry free and worked to provide me with the kind of deal I was comfortable with. He thoroughly explained all the car features. I will recommend this dealership and Clark to my friends and family members. More

New vehicle purchase I purchased a 2019 fro Burleson Honda on 2/28/19. I looked at several vehicles at this dealership as well as several others. This dealership was give I purchased a 2019 fro Burleson Honda on 2/28/19. I looked at several vehicles at this dealership as well as several others. This dealership was given a high recommendation by one of my neighbors and from what I experienced, I agree with the high rating. My salesman at Burleson Honda was Diego Barona and I thoroughly enjoyed working with him. He was low key, knowledgeable of the Honda line, and answered many questions concerning the vehicles I was interested in. When I changed my mind and switched vehicles to the Pilot, he quickly showed me options to meet my needs I discussed. All in all he was very knowledgeable, very courteous, and enjoyable to deal with. I highly recommend choosing him as your salesman if you need one. Additionally, I found all other employees at this dealership, including Kevin Baker (New Car Sales Manager) and Jeremy Hann (Service Manager) equally knowledgeable and friendly. Overall a great place to buy your next new vehicle. More

Bought a car and was a great experience. The process was worry free and I was happy with the service that I was provided. Very friendly. and was a great experience. The process was worry free and I was happy with the service that I was provided. Very friendly. More

Most Horrible experience!! BUYERS PLEASE BEWARE OF THIS DEALERSHIP!!!! PLEASE DO NOT LOOK AT THEIR GOOD RATING, WHICH IS SURPRISING!!!! PLEASE DO NOT DO ANY BUSINESS WITH THESE BUYERS PLEASE BEWARE OF THIS DEALERSHIP!!!! PLEASE DO NOT LOOK AT THEIR GOOD RATING, WHICH IS SURPRISING!!!! PLEASE DO NOT DO ANY BUSINESS WITH THESE CROOKS!!!! THIS IS NOT THE FIRST TIME I'M BUYING CAR. I WILL PAY MORE MONEY TO SOME OTHER DEALERSHIP, BUT NOT TO BURLESON HONDA!!!! ( I KNOW THIS REVIEW IS LONG BUT IT WILL SAVE YOU TIME AND RESPECT) PLEASE READ THE REVIEW!! In my dealings with multiple dealerships, this was the far most worst experience ever. My family has owned Honda for years and that's all my family drives. I went to buy a car from them and test drove couple of them. Finally made a choice and told them to bring the numbers. They offered the vehicle for $17995 and these guys bring me the numbers for $24,600. What is kind of deal is this. They hide hidden numbers, without asking me they added $3000 as a warranty on A CERTIFIED USED HONDA!!!! I walked out of the dealership, but Jose Fuentes, the sales manager, came running after us in the parking lot asking for our business. We agreed on the negotiated price. Now came time for finance. They would not agree on the finance rate. We told them we would do cash out buy and they agreed. During all this time they were taking soooooo long to do things, it was time for me to go to work. We agreed that we pay the down payment and come on Monday and finish the final document signing. Come Monday, the sales man came and asked me if I still wanted to finance? I thought they are my neighborhood dealership they should get business as well so I agreed to finance. Over the weekend they offered an interest rate, which was within our range. So I told them give me the same interest rate, I will finance. Marcus McRae, the finance director, who should really apologize the way he behaved approached me and said flat out NO they will not offer the interest rate. This really upset me. I told them what happened to paper on which took my sign and they offered the deal on Saturday. He thought that i would not ask for it. I asked them to call Jose and he comes and tells me, "Oh that was just estimate deal". Folks we are business operating family, when the deal is on the table its a solid when agreed upon. Because Jose Fuentes, on Saturday told me if I increase the down payment he would get me the interest rate, which I did and agreed to pay more down payment. My uncle was with me and he said we would pay the down payment through the company business card. On Saturday, they agreed to charge the credit card. But fast-forward Monday, we were made to sit around for an hour, THE SALES MAN, Allanzo, says he will assist to sign MY finance papers because all the other "Finance Managers are busy on calls". A sales man, where is the respect to the customer. After all the paper work is finished Allonzo tell me they cannot charge the card provided. They cannot charge $4000 on a company card because they got new GM and he changed the rules. What kind of business are these guys running. I told them I would give them my company check. I had to drive to 45 mins each way to and fro to get my company check because I did not have access to my personal check with me. I come back and give them the check, they tell me no we cant take the check after 45 mins. This really angered me. They are playing jokes with the customers. Folks, now this had become a very painstaking process. I told them will they charge my personal American Express which they did. Now when I asked Marcus McRae, why wasn’t there a finance manager signing my papers his excuse was that Allonzo is a finance manager in training, which for no reason he could answer any of my questions. I'm an educated person who knows how a person becomes finance manager, being in the business world for so long. Marcus went on to even say why I was starting something, when there is nothing, stating that a salesperson signing my finance document who is not a certified finance manager. Now why would anyone make any business deals with this place, which shows such disrespect and contempt to their customers? Please make a wise choice and avoid this dealership More

Good experience buying a car I purchased a new car from Burleson Honda this week. I would recommend them if you are thinking of purchasing. The sales staff were attentive and help I purchased a new car from Burleson Honda this week. I would recommend them if you are thinking of purchasing. The sales staff were attentive and helpful but not pushy. Kind of what you want. They bent over backward to get me exactly what I wanted. Even the price negotiations were as pleasant as that kind of thing can be. This is a large, clean, professional place to buy a car. I ended up feeling like I got a good deal. I'm not an expert on car pricing, though, and I had very specific requests so I can't say whether that was just good salesmanship or I really did get a good price. More

Great Experience! My wife and I leased a new Accord for her from Danny Oestreicher. He was very professional, took the time to work out a good deal for us, explained ho My wife and I leased a new Accord for her from Danny Oestreicher. He was very professional, took the time to work out a good deal for us, explained how everything in the vehicle operates, and at the same time very down to earth. We kept them after closing about 30 mins or so and they were still very gracious. Thank you for the great experience! More

Love this dealership!! I just leased my third vehicle from Honda of Burleson and will continue to go there for all my car needs. My salesman, Diego Barona, was very profess I just leased my third vehicle from Honda of Burleson and will continue to go there for all my car needs. My salesman, Diego Barona, was very professional, knowledgeable, and courteous, always with a smile. He showed me several options in the Accord that I wanted, and went out of his way get the exact car for me. I am very grateful for his assistance, and would recommend him to anyone wanting to purchase a new or used car. More