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Burdick Mazda

Syracuse, NY

4.8
175 Reviews

5885 E Circle Dr

Syracuse, NY

13220

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175 Reviews of Burdick Mazda

October 16, 2024

Bob Caggy is the best salesman. This is the 4th GMC I have leased with Bob and every time is easy and efficient. Bob is very nice and cares about his customers! He is a pleasure to More

by Christie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Caggy GMC
Oct 16, 2024 -

Burdick Mazda responded

Christie, thank you for your continued trust in Bob and the Burdick Mazda team! We're delighted to hear that each leasing experience has been smooth and enjoyable. We appreciate your referrals and look forward to serving you again in the future!

October 15, 2024

Service crew was excellent! Explained everything. Tech wanted to make sure the problem was being addressed so politely inquired with me to see if I would be willing to drive veh More

by 45ghost45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan and Ryan
Oct 16, 2024 -

Burdick Mazda responded

We're delighted to hear that our service crew at Burdick Mazda provided such a thorough and polite experience. It's great to know the team went above and beyond to address your concerns. Thank you for sharing this feedback!

October 11, 2024

The service was great. I received a video of my car once it was done which was nice ! More

by kntubolino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan, Brittnee
Oct 11, 2024 -

Burdick Mazda responded

Thank you for the wonderful review! We're glad you enjoyed the video and look forward to your next service visit! - Burdick Mazda

October 11, 2024

Ariana was fantastic! ! Very knowledgeable and personable. She made us feel welcome and worked with us! More

by Sherry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ariana
Oct 14, 2024 -

Burdick Mazda responded

Sherry, we're delighted to hear that Ariana made your experience at Burdick Mazda so welcoming and enjoyable. Thank you for sharing your positive feedback!

October 10, 2024

Rotated tires and didn't check tire pressure. Both tires on the driver's side were 20 psi. I knew they were low and expected they would get air while my car was being serviced. This makes it my s More

by nkather12
Recommend Dealer
No
Employees Worked With
Megan and Ryan Sherwood
Oct 16, 2024 -

Burdick Mazda responded

Nkather12, I'm sorry to hear about your experience with the tire service. We strive for thoroughness in our work and it's disappointing that we fell short during your visits. If you're open to discussing this further or have any other concerns, please feel free to reach out. Thank you, Meghan Russo - Service Manager - 315-233-5210 x 2214

October 08, 2024

I worked with Meghan during my visit and she was fantastic, she was friendly and happy! Got me checked in right away and explained everything to me in a way I understood. Would love to work with her More

by Msova20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan
Oct 09, 2024 -

Burdick Mazda responded

It's wonderful to hear that Meghan provided such a fantastic experience during your recent visit to Burdick Mazda! We're glad she made everything clear and enjoyable for you. We look forward to seeing you again for future services!

October 08, 2024

We dealt with Manny Gonzalez at Burdick Volkswagen. He was very responsive to all concerns. More

by william.a.shaw1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny Gonzalez
Oct 09, 2024 -

Burdick Mazda responded

Thank you for the review, William! We're so glad Manny was able to assist you during your recent visit here at Burdick Mazda. Please don't hesitate to reach out if we can be of service again in the future!

October 07, 2024

Jeff Hoffmeister was OUTSTANDING in making my purchase of my NEW JEEP seamless. I would highly recomend him to any one I know. More

by jeep
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Hoffmeister
Oct 07, 2024 -

Burdick Mazda responded

We're delighted to hear that Jeff made your purchase experience seamless at Burdick Mazda! Thank you for recommending him, and we hope you're enjoying your new Jeep.

October 07, 2024

Very disappointed I had a coolant leak about two weeks after purchasing the car so I was unable to drive because the leak was so bad. They would not allow me to bring the car back in to be checked out unt More

by Essie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
James
Oct 08, 2024 -

Burdick Mazda responded

Essie, thank you for the review. This is certainly not how we want our customers to feel, and I apologize for any inconvenience caused. We would like an opportunity to address this issue directly with you, so please reach out at your convenience. Thanks again, Peter Knowlton - Sales Manager - 315-233-5310 x 2515

October 02, 2024

This is my second lease with Burdick Mazda and I'm very pleased with the outcome of the transaction and the customer service. More

by mschrock1210
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe
Oct 02, 2024 -

Burdick Mazda responded

Thank you for choosing Burdick Mazda again! We're delighted to hear that you're pleased with your lease and our customer service. Enjoy the ride!

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