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Burdick Mazda

Syracuse, NY

4.8
221 Reviews

5885 E Circle Dr

Syracuse, NY

13220

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221 Reviews of Burdick Mazda

October 10, 2024

Rotated tires and didn't check tire pressure. Both tires on the driver's side were 20 psi. I knew they were low and expected they would get air while my car was being serviced. This makes it my s More

by nkather12
Recommend Dealer
No
Employees Worked With
Megan and Ryan Sherwood
Oct 16, 2024 -

Burdick Mazda responded

Nkather12, I'm sorry to hear about your experience with the tire service. We strive for thoroughness in our work and it's disappointing that we fell short during your visits. If you're open to discussing this further or have any other concerns, please feel free to reach out. Thank you, Meghan Russo - Service Manager - 315-233-5210 x 2214

October 08, 2024

I worked with Meghan during my visit and she was fantastic, she was friendly and happy! Got me checked in right away and explained everything to me in a way I understood. Would love to work with her More

by Msova20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan
Oct 09, 2024 -

Burdick Mazda responded

It's wonderful to hear that Meghan provided such a fantastic experience during your recent visit to Burdick Mazda! We're glad she made everything clear and enjoyable for you. We look forward to seeing you again for future services!

October 08, 2024

We dealt with Manny Gonzalez at Burdick Volkswagen. He was very responsive to all concerns. More

by william.a.shaw1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny Gonzalez
Oct 09, 2024 -

Burdick Mazda responded

Thank you for the review, William! We're so glad Manny was able to assist you during your recent visit here at Burdick Mazda. Please don't hesitate to reach out if we can be of service again in the future!

October 07, 2024

Jeff Hoffmeister was OUTSTANDING in making my purchase of my NEW JEEP seamless. I would highly recomend him to any one I know. More

by jeep
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Hoffmeister
Oct 07, 2024 -

Burdick Mazda responded

We're delighted to hear that Jeff made your purchase experience seamless at Burdick Mazda! Thank you for recommending him, and we hope you're enjoying your new Jeep.

October 07, 2024

Very disappointed I had a coolant leak about two weeks after purchasing the car so I was unable to drive because the leak was so bad. They would not allow me to bring the car back in to be checked out unt More

by Essie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
James
Oct 08, 2024 -

Burdick Mazda responded

Essie, thank you for the review. This is certainly not how we want our customers to feel, and I apologize for any inconvenience caused. We would like an opportunity to address this issue directly with you, so please reach out at your convenience. Thanks again, Peter Knowlton - Sales Manager - 315-233-5310 x 2515

October 02, 2024

This is my second lease with Burdick Mazda and I'm very pleased with the outcome of the transaction and the customer service. More

by mschrock1210
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe
Oct 02, 2024 -

Burdick Mazda responded

Thank you for choosing Burdick Mazda again! We're delighted to hear that you're pleased with your lease and our customer service. Enjoy the ride!

October 02, 2024

Have always felt service staff is very professional. Car service was completed earlier than expected and Brittnee came out into the mall to find me and let me know. More

by pwebb612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittnee
Oct 03, 2024 -

Burdick Mazda responded

We're delighted to hear that our service staff at Burdick Mazda exceeded your expectations and Brittnee went the extra mile for you. Thanks for sharing this positive experience!

October 01, 2024

This was a routine oil change and check-up and everything was as good as it gets customer sevice wise. More

by maryann727
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Megan
Oct 01, 2024 -

Burdick Mazda responded

Maryann, we're delighted to hear that your routine service went smoothly at Burdick Mazda. Thanks for sharing your positive experience!

October 01, 2024

The dealership was very helpful with picking a new car and, Ariana, our dealer, was amazing! More

by Tyler Reed
Recommend Dealer
Yes
Employees Worked With
Ariana H
Oct 01, 2024 -

Burdick Mazda responded

Tyler, We're so glad you had a five-star experience buying your vehicle with Ariana! We hope you love your new ride and look forward to seeing you again! Thank you! - Burdick Mazda

September 30, 2024

The staff was very courteous and professional and Bob Caggy was very knowledgeable. Using an old saying; "would you buy a car from this salesmen"? Absolutely! More

by trobb812
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Caggy
Oct 01, 2024 -

Burdick Mazda responded

Thank you for the fantastic review! We're delighted to hear that Bob and our team at Burdick Mazda provided such a positive experience. Enjoy your new car, and we hope to see you again in the future!

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