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Bryan College Station Toyota - Service Center

Bryan, TX

4.8
600 Reviews
Call Service Center (979) 776-0404

600 Reviews of Bryan College Station Toyota - Service Center

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October 01, 2024

Waiting on detailed invoice still. Requested twice via email but no response. Service took longer than estimated but satisfied with results. More

by dphair80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rogers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Holifield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Bryan College Station Toyota responded

We apologize for the inconvenience you've experienced regarding the detailed invoice and the delay in our response. Your satisfaction with the service results is great to know, but we want to ensure that all aspects of your experience meet your expectations. Please reach out to our Customer Service Relations Manager at customerservice@purdygroupusa.com. They will be able to assist you promptly with your invoice and address any further concerns you may have. Thank you for your understanding, and we appreciate your patience!

September 30, 2024

Speedy and friendly service as always. Ron has been taking great care of my vehicles and family for years! More

by BLIPSCOMB01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Broesche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Seigler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Holifield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Bryan College Station Toyota responded

It’s wonderful to hear that Ron has consistently provided you with speedy and friendly service over the years! Building lasting relationships with our customers is a priority, and it’s clear that Ron has gone above and beyond for you and your family. Thank you for sharing your experience, and if there's anything more we can do for you, just let us know!

September 29, 2024

Very accommodating. Got me in for a recall on a Saturday. Will be back for all future service More

by WILLMH3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Karli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Bryan College Station Toyota responded

It’s great to hear that you had such an accommodating experience with us! Making time for important services like recalls, especially on a Saturday, is what we strive for. We appreciate your trust and look forward to serving you for all your future service needs!

September 29, 2024

Tanner answered all thee questions I had regarding my mileage and service required in future. More

by BOBC4D
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Bryan College Station Toyota responded

It’s fantastic to hear that Tanner was able to address all your questions about mileage and future service needs! Providing clear and helpful information is essential to ensuring our customers feel confident in their vehicle's care. If you have any more questions or need further assistance, don’t hesitate to reach out. Thank you for sharing your experience!

September 28, 2024

Thank you BCS Toyota. You helped my Cama going. Most Appreciations. Don’t what else to say. Thank you very much. More

by cbhurst04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Bryan College Station Toyota responded

Your gratitude means a lot to us! We’re thrilled to hear that we were able to assist you and keep your car going. If there’s anything more we can do for you in the future, please don’t hesitate to reach out. Thank you for choosing us, and we appreciate your kind words!

September 28, 2024

Love my Toyota and all the employees who take care of my car.Maybe in the future I will trade 2019 Avalon More

by DIANNA_PERRONE
Recommend Dealer
Yes
Employees Worked With
Tanner Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Bryan College Station Toyota responded

It’s wonderful to hear how much you love your Toyota and appreciate the care our employees provide! Your satisfaction means a lot to us. Whenever you’re ready to consider trading in your 2019 Avalon, we’ll be here to help you every step of the way. Thank you for your continued trust!

September 28, 2024

Very good in reminding me of my car maintenance schedule. Carrie is an excellent advisor. More

by hurstjames645
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Hausenfluck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Bryan College Station Toyota responded

We are happy to hear that Carey has been so helpful in keeping you on track with your car maintenance schedule! Having an excellent advisor makes all the difference in ensuring your vehicle stays in top shape. Thank you for sharing your positive experience! We look forward to servicing you again!

September 27, 2024

I would like for the company to begin replacing the brakes on the tundra trucks so it doesn’t damage their company name. More

by vrhodes1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Broesche
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Bryan College Station Toyota responded

Thank you for bringing this concern to our attention. We sincerely apologize for any issues you've experienced with the brakes on the Tundras. Your feedback is invaluable, and we take it seriously as we strive to maintain our reputation for quality and service. Rest assured, we will communicate your suggestions to the appropriate team. If you have any further concerns or would like to discuss this in more detail, please feel free to reach out.

September 27, 2024

I have always been able to get excellent service from this dealer. I have purchased 4 vehicles from them and have never left with the feeling of being taken advantage of. My service advisor is always ver More

by NORMCJOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeeshan Devani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carey Hausenfluck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Bryan College Station Toyota responded

Your continued trust in our dealership means a lot to us! We're thrilled to hear that you've had excellent service with each of your four vehicle purchases. It’s wonderful to know that our team, from your service advisor to your salesperson, has consistently provided responsive and courteous service. Thank you for sharing your experience, and we look forward to serving you again in the future!

September 27, 2024

Heather was very helpful with my daughter who is a student at TAMU. I feel like I can trust Toyota when I send her there to get service. More

by jprilop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Bryan College Station Toyota responded

It’s heartening to hear that Heather provided such helpful support for your daughter! Trust is essential when it comes to car service, especially for a student, and it’s wonderful that you feel confident sending her to us. Heather's assistance not only reflects her dedication but also the dealership's commitment to customer care. Thank you for sharing your experience; it’s great to know we have gained your trust! We promise, your daughter is in good hands!

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