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Bryan College Station Toyota - Service Center

Bryan, TX

4.7
519 Reviews

519 Reviews of Bryan College Station Toyota - Service Center

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May 04, 2025

I recently brought in my vehicle for service and specifically requested to the Service Manager to have the back right door panel inspected due to it rattling and detaching on its own. However, upon More

by pcffaria
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carey Hausenfluck
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Bryan College Station Toyota responded

Thank you for bringing this to our attention. It’s concerning to hear that a request made directly to our Service Manager wasn’t documented or addressed properly. That is not the level of care we aim to provide. We apologize for the oversight and would appreciate the opportunity to correct this for you. Please feel free to reach out so we can make sure your concern is properly handled. Customer Relations Manager customerservice@purdygroupusa.com

May 04, 2025

Making a reservation was easy and efficient. Wait time was reasonable. Heather was courteous and friendly. More

by 79 Ag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Bryan College Station Toyota responded

Thank you for the feedback! We are glad the process was smooth and that Heather helped make your visit a pleasant one. We will be happy to welcome you back next time! Customer Relations Manager customerservice@purdygroupusa.com

May 04, 2025

Service was provided 4/15/25, didn't I already fill out that review? Ron was outstanding. Word minimums are offensive More

by TCLB86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Broesche
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Bryan College Station Toyota responded

Thank you for taking the time to recognize Ron’s outstanding service. We appreciate your previous feedback and understand the frustration with review requirements. Your input, no matter the length, is always valued. Customer Relations Manager customerservice@purdygroupusa.com

May 03, 2025

My tech representative was very good. She worked very diligently until we got the issues resolved. It did take several weeks due to shortages apart. But she kept me up-to-date and is very More

by MSPEED42
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Hausenfluck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Bryan College Station Toyota responded

Thank you for your patience and for recognizing your tech representative’s dedication. We are glad she kept you informed and worked hard to get everything resolved despite the delays. Your understanding means a lot! Customer Relations Manager customerservice@purdygroupusa.com

May 03, 2025

Ron took care of all of my needs in a quick an efficient manner. Thank you More

by LINDABILL.MARR
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Ron Broesche
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Bryan College Station Toyota responded

Thank you for sharing your experience! We are glad Ron was able to assist you promptly and effectively. We will be sure to pass along your appreciation! Customer Relations Manager customerservice@purdygroupusa.com

May 03, 2025

Justin has always been open and honest about my truck repairs. The workman, mechanics, have done a wonderful job for me as well. Thanks team members! Sandy More

by SANDYRODIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Bryan College Station Toyota responded

Thank you, Sandy! We are glad Justin and the service team have consistently provided honest communication and quality work on your truck. We willl be sure to pass along your thanks to everyone involved! Customer Relations Manager customerservice@purdygroupusa.com

May 03, 2025

Dustin was easy to work with and gave excellent service. Too bad they don't offer free car wash. More

by rickfrench72
Recommend Dealer
Yes
Employees Worked With
Dustin Holifield
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Bryan College Station Toyota responded

Thank you for the feedback! We are glad Dustin provided a great experience and made things easy on your end. We will certainly pass along your suggestion about the car wash—it’s always helpful to hear what could make the visit even better. Customer Relations Manager customerservice@purdygroupusa.com

May 03, 2025

I haven't had any issues with scheduling appointments or having to wait longer than the time I was given for my service. So far so good. More

by kevinyamada08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Beran
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Bryan College Station Toyota responded

We are glad to hear everything has gone smoothly with your visits so far! Thank you for sharing, and we will keep working to maintain that level of service. Customer Relations Manager customerservice@purdygroupusa.com

May 01, 2025

Carey is always fabulous and the shuttle is so convenient, punctual, friendly, and clean! Carey always takes care of all my needs! More

by HNGUTIERREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cheyenne Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carey Hausenfluck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick L!
May 01, 2025 -

Bryan College Station Toyota responded

Thank you for the kind words! We are glad Carey continues to provide such excellent service and that the shuttle experience has been convenient and reliable. We appreciate your trust and look forward to your next visit! Customer Relations Manager customerservice@purdygroupusa.com

April 30, 2025

Justin has always been a great help in getting my vehicle serviced. Very professional and explains service needed. More

by FREDW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Bryan College Station Toyota responded

Thank you for your continued trust! We are glad Justin consistently provides professional and helpful service, keeping you informed every step of the way. We appreciate you coming back to see us! Customer Relations Manager customerservice@purdygroupusa.com

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