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Bryan College Station Toyota - Service Center

Bryan, TX

4.7
441 Reviews

441 Reviews of Bryan College Station Toyota - Service Center

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March 05, 2025

The 12v battery on my Avalon Hybrid failed. Unfortunately, the dealership did not have a replacement in stock (not a common battery). They were able to find an alternative and install it, but i More

by MARCARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2025 -

Bryan College Station Toyota responded

Thank you for sharing your experience! We understand how frustrating it can be to deal with a battery issue, and we appreciate your patience while we find a solution. We’re glad Heather and our parts team were able to assist you and get you back on the road. If you ever need anything in the future, we’re here to help! Customer Relations Manager customerservice@purdygroupusa.com

March 05, 2025

Good service. Less than an hour. Ron B is a good advisor appreciate the friendly service More

by DOUGWILLIAMS1116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Broesche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2025 -

Bryan College Station Toyota responded

Thank you for your feedback! We're glad to hear you had a great experience and that Ron took good care of you. We appreciate your support and look forward to serving you again! Customer Relations Manager customerservice@purdygroupusa.com

March 05, 2025

Easy drop off/ pick up process with no delays. Friendly staff and accommodating my schedule. More

by REX.JANNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2025 -

Bryan College Station Toyota responded

Thank you for your feedback! We’re glad to hear the drop-off and pick-up process was smooth and that our team could accommodate your schedule. We appreciate your support and look forward to serving you again. Customer Relations Manager customerservice@purdygroupusa.com

March 04, 2025

Carey is great and Toyota BCS always services my car and they do a great job! More

by adrian_trd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Hausenfluck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Bryan College Station Toyota responded

Thank you for your kind words! We're glad to hear that Carey and our team have taken great care of you and your vehicle. We appreciate your trust and look forward to serving you again! Customer Relations Manager customerservice@purdygroupusa.com

February 28, 2025

The dealership is easy to work with. The service dept. always keeps you posted on the progress of your car. Dustin is amazing, he is very professional and has great customer skills. I wa More

by fryking55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Holifield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Bryan College Station Toyota responded

Thank you for your kind words! We're glad to hear that our service department kept you informed and that Dustin provided such a great experience. With your background in the food service industry, your praise for customer service means a lot! We appreciate your support and will be sure to share your feedback with Dustin and the team. Customer Relations Manager customerservice@purdygroupusa.com

February 26, 2025

Justin got my car in and worked with the technician to get my exposed pillar wires recovered and fixed the same day. I brought the car in December and picked it up in January for an air conditioning syste More

by PATRICIATCOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Bryan College Station Toyota responded

Thank you for your detailed feedback! We're glad to hear that Justin and the team were able to resolve the issue with your car efficiently and that you're satisfied with the work. We appreciate your trust in us and look forward to serving you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

February 25, 2025

The customer service is always excellent, but in this visit Mr. Ron did great 👍. Thank you so much! More

by SEGOVIAFAMILY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Broesche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Bryan College Station Toyota responded

We're excited to hear that Mr. Ron provided great service during your visit. Thank you for sharing your experience with us! Customer Relations Manager customerservice@purdygroupusa.com

February 25, 2025

Only had an oil and filter change this time. So I had very little interface with Bobby Hall. He was fine. Overall I have had great experience with BCS Toyota. More

by WMMUSIAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Hall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Bryan College Station Toyota responded

Thank you for sharing your experience with us! We're pleased to hear that you've had great experiences! Customer Relations Manager customerservice@purdygroupusa.com

February 24, 2025

I have always been satisfied with the service I have received at Bryan College Station Toyota and I wasn’t disappointed this time either. Carey came out at the beginning and it was like seeing a friend More

by pastorbokeithley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Hausenfluck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Bryan College Station Toyota responded

Thank you for your kind words! We're thrilled to hear that you had another positive experience with us. We're glad Carey could assist you and help save you some unexpected costs. We appreciate your feedback and are happy to know the app kept you updated. We look forward to serving you again soon! Customer Relations Manager customerservice@purdygroupusa.com

February 23, 2025

Ron was the service writer he's very good at what he does. I enjoy working with him when I bring my car in for service. More

by MAX.HILL
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Broesche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Broesche
Feb 24, 2025 -

Bryan College Station Toyota responded

Thank you for your kind words! We're so glad to hear that Ron provided excellent service and made your experience enjoyable. We truly appreciate your feedback and look forward to working with you again! Customer Relations Manager customerservice@purdygroupusa.com

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