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Bryan College Station Toyota - Service Center

Bryan, TX

4.7
490 Reviews

490 Reviews of Bryan College Station Toyota - Service Center

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February 08, 2025

Always a pleasure to have my Rav4 served at BCS Toyota. Ron is the best. More

by JEFF PITBLADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Broesche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Bryan College Station Toyota responded

We're thrilled to hear you had a great experience with Ron and our service! Thank you for sharing your positive review! Customer Relations Manager customerservice@purdygroupusa.com

February 06, 2025

I can honestly say there is absolutely no other dealership treating their customers this great Bryan college station Toyota is excellent and the customer service exceeds any charts More

by kimmdft80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeeshan Devani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Dowling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Holifield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Karli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Bryan College Station Toyota responded

Thank you for the wonderful feedback! We're thrilled to hear that you had such a great experience with us. Customer service is our top priority, and it's great to know we exceeded your expectations. We appreciate your support and look forward to serving you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

February 04, 2025

There was confusion. I was quoted $103. Once there, they kept telling different items I needed and amount climbed to $600. I agreed to add brake flush and was charged fo More

by goodmona900
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Beran
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Bryan College Station Toyota responded

We sincerely apologize for the confusion regarding the quote and charges. We understand how important transparency is, and we will be reviewing this situation to ensure better clarity moving forward. If you would like to discuss this further or have any concerns about your charges, please feel free to contact us directly. Customer Relations Manager customerservice@purdygroupusa.com

February 04, 2025

The dealership provided a quick service and communicated well on additional things they recommended to do before moving forward with doing them. They cleaned the front window, however left the back window More

by FCDROES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Bryan College Station Toyota responded

Thank you for your feedback! We’re glad to hear that the service was quick and communication was clear. We also appreciate you pointing out the missed detail with the back window. We always strive for the best service, and we’ll be sure to pay closer attention to the little things in the future. Your input is valuable, and we hope to make your next visit even better! Customer Relations Manager customerservice@purdygroupusa.com

February 03, 2025

Servicing of an out of state car that needed tags renewed went smoothly. Even though Texas no longer does state inspections, NC accepted the service that was done and issued state renewal tag. My college kid More

by JVPARKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Bryan College Station Toyota responded

Thank you for your kind words! We're so glad to hear that the process went smoothly and that we could assist with your college student's car registration. It's always our goal to make things as easy as possible for our customers. If you ever need anything else, don't hesitate to reach out! Customer Relations Manager customerservice@purdygroupusa.com

February 02, 2025

Live action about car service is not t up to the level if service as a expected More

by Veeruparu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Bryan College Station Toyota responded

Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us directly so we can address any concerns and improve for the future. Customer Relations Manager customerservice@purdygroupusa.com

February 02, 2025

Very good service in a timely manner. I would definitely consider a future vehicle purchase. More

by vikingstx
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Karli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Bryan College Station Toyota responded

Thank you for your kind words! We're glad to hear you had a great experience. We look forward to assisting you with your future vehicle purchase! Customer Relations Manager customerservice@purdygroupusa.com

February 01, 2025

Great customer care and great car service. Mr. Justin services both of our vehicles and never have a problem. More

by patterson14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Broesche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Karli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Bryan College Station Toyota responded

Thank you for the wonderful feedback! We're thrilled to hear that Justin has been taking great care of both your vehicles. We truly appreciate your trust and look forward to continuing to serve you! Customer Relations Manager customerservice@purdygroupusa.com

January 31, 2025

They have always been upfront with me about services that need to be done and haven't tried to charge me for extra work that wasn't needed. The service reps that I've dealt with have always been friendly. More

by Chase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Hausenfluck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Bryan College Station Toyota responded

Thank you for your trust and kind words! We're glad to hear that you've had positive experiences with our transparency and friendly service reps. We’re committed to providing honest, reliable service, and we look forward to continuing to take care of your vehicle needs! Customer Relations Manager customerservice@purdygroupusa.com

January 30, 2025

Service was great and timely. No issues with the work done. All emplyees were friendly and helpful More

by mmccasland02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carey Hausenfluck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Bryan College Station Toyota responded

Thank you for your kind words! We’re so glad to hear you had a great experience with us. Our team appreciates your feedback, and we look forward to serving you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

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