Bryan College Station Toyota

I have been a long-standing customer of this dealership for many years, including the period prior to Purdy Group USA’s acquisition of Atkinson Toyota. Unfortunately, the quality of customer service within for many years, including the period prior to Purdy Group USA’s acquisition of Atkinson Toyota. Unfortunately, the quality of customer service within the service department has declined significantly. On December 29, 2025, I had my 2024 Toyota Crown serviced at this location. Despite the vehicle having fewer than 25,000 miles, I am now being told that a front-end alignment is required. I became aware of this issue only after noticing abnormal wear on the inner sidewalls of my tires. At no point during my prior service visits was this concern identified or communicated to me. In fact, I was advised that all tires were inspected and noted to be in the “green” range. Had the service department conducted a thorough inspection, this issue should have been identified and addressed earlier. When I raised this concern with my service advisor, M. Lopez, the response suggested that the matter was somehow my responsibility because I questioned why the alignment issue had not been disclosed during prior services. I was then instructed to contact Toyota directly, which I find unreasonable. I do not understand why I should be required to escalate this issue to the manufacturer when it appears to stem from a failure within the dealership’s service process. During the week of January 5, 2025, I followed up with the service advisor and was informed that he planned to meet with the General Manager to determine what could be done. I reiterated that this situation is not the result of customer neglect, but rather the service department’s failure to notify me of a developing alignment issue and proactively schedule corrective service to prevent premature tire wear. Throughout this process, I have been required to initiate each follow-up myself, rather than receiving timely communication from the service department regarding the status of this matter. This lack of accountability and proactive customer service is deeply concerning. Once this issue is resolved, I am seriously reconsidering whether to continue servicing all three of my vehicles at this dealership and may seek an alternative service provider going forward. More

Everyone is always very polite and gets the job done. Even with an appointment and oil change takes over an hour. This is my only complaint. Even with an appointment and oil change takes over an hour. This is my only complaint. More

Everything was done appropriately and in a timely manner. I was pleased with the communications. manner. I was pleased with the communications. More

I recently took my vehicle to Toyota for service and I couldn’t be happier with the experience. From check-in to completion, everything was smooth, professional, and well-communicated. The staff was knowl couldn’t be happier with the experience. From check-in to completion, everything was smooth, professional, and well-communicated. The staff was knowledgeable, courteous, and took the time to explain what was needed without pressure. My car was ready sooner than expected and is running perfectly. Excellent customer service and quality work—highly recommend! More

Keep away from Zeeshan Devani, he was rude and impatient, and lied to me making me pay for unnecessary services. and lied to me making me pay for unnecessary services. More

Bobby never disappoints! He has been my advisor for almost 10 years and always provides fantastic customer service. Thank you Bobby! He has been my advisor for almost 10 years and always provides fantastic customer service. Thank you Bobby! More

Everyone was friendly and prompt. Communication was clear and timely. It was a pleasant experience Communication was clear and timely. It was a pleasant experience More

Patrick and Tomas were super helpful, and I have recommended them to my friends and coworkers. recommended them to my friends and coworkers. More

My experience at the car dealership was great. The staff were very friendly, patient, and helpful throughout the entire process. The staff were very friendly, patient, and helpful throughout the entire process. More

Toyota is a wonderful Dealership & understanding about service & kindness , & compassion too, thanks so very much,👍 service & kindness , & compassion too, thanks so very much,👍 More