Brown's Ford of Johnstown, Inc.

Great purchase experience! Very professional and responsive! This is our first Ford vehicle purchase and we like the 2021 Edge very much. The staff is wonderful responsive! This is our first Ford vehicle purchase and we like the 2021 Edge very much. The staff is wonderful More

We brought our RV in to do ABS/cruise control work. We worked with Zach. Zach communicated with us regularly while our RV was there. He and his crew did an excellent job of diagnosing the problem, orderi worked with Zach. Zach communicated with us regularly while our RV was there. He and his crew did an excellent job of diagnosing the problem, ordering the necessary parts, and completing the job. Perhaps the best part of our experience, is that Zach did not over-promise as we have experienced at other repair facilities. He stated that "this is what we can do....here is our honest timeline". He met both! Thank you Zach and thank you Brown's Ford. It was worth the three hour drive! More

Really a great place to do business We were looking for a truck to tow our RV and we stopped at Brown's to see what was in stock. They had an F-150 that met all our criteria, we made an We were looking for a truck to tow our RV and we stopped at Brown's to see what was in stock. They had an F-150 that met all our criteria, we made an appointment and the rest is history. There was no "game playing", we got a fair offer on our trade, the purchase and lease options were presented to us. We made our decision, and drove away the next day in the F-150. A pleasure doing business with the staff, the were outstanding. More

Great Place Since this is my 4th vehicle from Brown's Ford of Johnstown in recent years, it stands to reason that I have found this to be a great place to purchas Since this is my 4th vehicle from Brown's Ford of Johnstown in recent years, it stands to reason that I have found this to be a great place to purchase and service vehicles. I have found everyone to be polite, friendly and professional while being very helpful. During this difficult pandemic they have all been attentive to safety guidelines. During this most recent transaction they have gone out of their way to make sure I was happy and satisfied. I would not hesitate to recommend this dealership. More

Great service My daughter was home from college for the day and needed tires desperately and your service department stayed after their normal Saturday business hou My daughter was home from college for the day and needed tires desperately and your service department stayed after their normal Saturday business hours to replace the tires and align the vehicle. We were very pleased with the service and thankful for their assistance as she attends school almost 2 hours away and needed to get back for class. Thanks again Dave More

horrible service They charged me 108.00 for a dianogstic that i did not authorize and there was no comunication from them at all the whole service dept needs to be rep They charged me 108.00 for a dianogstic that i did not authorize and there was no comunication from them at all the whole service dept needs to be replaced. More

2 1/2 oil change I made an appointment for an oil change. First, they tried to upsell a tire rotation (which should have been free based on the tire package we bought I made an appointment for an oil change. First, they tried to upsell a tire rotation (which should have been free based on the tire package we bought from them). Two hours go by so I go to check on my vehicle and was told that it was out of the garage and must be in the wash bay, it will be just a minute. 20 more minutes go by and my car is "ready". They try to tell me my battery needs up be changed (I just replaced this battery 3 weeks ago). When I told them this they asked if it was through them (it wasn't) then said ok we'll go double check the reading (obviously there was nothing wrong with the battery). I said no because I was ready there over 2 hours. I go to get into my car and it was not washed as I was just told it was. So two and 1/2 hours for an oil change only - again that I had an appointment for. This was not the first issue we've had, but we try to give the small, local guy a chance. No more! When I notified management, I was told they were short staffed and the service manager was on vacation until January. So after a year of longer than typical appointments, greasy boot prints on my floor mats, bolts not screwed back in causing pieces of my car (3014 model) to drag on the ground, tires changed with large scuff/scratch marks left on the paint, we are done. Please beware of this service department. If you do choose them, carve out an entire day to just sit there, as they also do not provide courtesy cars anymore. More

Hostage tactics RULE AT BROWNS FORD in Johnstown Holding parts for ransom, making you wait TWO HOURS FOR OIL CHANGE while other people come in behind you leave first. SERVICE DEPT. HAVE NO CLUE TO T Holding parts for ransom, making you wait TWO HOURS FOR OIL CHANGE while other people come in behind you leave first. SERVICE DEPT. HAVE NO CLUE TO THE DELAY. I have never had such treatment by a dealer purchasing a new vehicle. More