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Brown & Wood Inc.
Greenville, NC
182 Reviews
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182 Reviews of Brown & Wood Inc.
March 10, 2022
I HAVE BEEN LESS THAN SATISFIED WITH THE PERFORMANCE OF MY 2011 MAZDA CX9 PURCHASED 10 YEARS AGO FROM B AND W. ON 4 OCCASSIONS THE WINDOW MOTORS HAVE BROKEN AND I HAVE PAID B & W A TOTAL OF $1955.00 FOR T MY 2011 MAZDA CX9 PURCHASED 10 YEARS AGO FROM B AND W. ON 4 OCCASSIONS THE WINDOW MOTORS HAVE BROKEN AND I HAVE PAID B & W A TOTAL OF $1955.00 FOR THEIR REPLACEMENTS. THIS SEEMS TO BE AN ISSUE FAR BEYOND NORMAL WEAR AND TEAR OF A VEHICLE (ESPECIALLY FOR OWNERS THAT ARE IN THEIR 70'S) AND WOULD WARRANT SOME TYPE OF MAJOR CONSIDERATION FROM THE DEALERSHIP. WHAT PROMPTED THIS COMPLAINT: I JUST PAID $692.00 TO REPLACE THE DRIVER'S SIDE WINDOW MOTOR (FOR THE 2ND TIME). PAYING APPROXIMATELY $2,000 FOR WINDOW MOTOR REPAIRS JUST SEEMS WRONG. More
by STEVE STEPHENSON
Employees Worked With
SERVICE DEPARTMENT
January 12, 2022
I wrote a review of B & W recently that was less than I wrote a review of B & W recently that was less than complimentary. Like any reputable business or organization, I was contacted regarding my conce I wrote a review of B & W recently that was less than complimentary. Like any reputable business or organization, I was contacted regarding my concerns. The new service manager, Michelle, reached out to me immediately with the want to make things right. She is the newly appointed service manager (not the service manager had the bad experience with) with a goal of returning the B & W service department to prominence. She listened to my grievances and assured me they will be corrected. You can only respect a company or business for wanting to make the customer's experience a good one. I really appreciate her and B & W's willingness to return my confidence in them. I look forward to a continued relationship with B & W and Michelle going forward. More
by R. Bryant
Employees Worked With
Michelle (Service Department manager)
January 09, 2022
The service department is the worst I have ever experienced. I have had to return my or my wife's vehicle numerous times for them to fix a problems they were supposed to have fixed during a serve c experienced. I have had to return my or my wife's vehicle numerous times for them to fix a problems they were supposed to have fixed during a serve call. The service department (Tim) was to order a fender wall guard for my wife's vehicle (2020 Yukon XL). It took at least 5 visits (over a year) before I could get the ordered part. Each time I was told the part was ordered. I took my wife's truck in for an all wheel alignment, rotation and balance. After picking up the vehicle, it rode worse than it did prior to taking it in. I took it back in and it was actually performed this time. I have taken her vehicle in at least 5 times for a leak in a tire, which they have yet to fix. The last time I took it in, the leaking tire was on the passenger side of the vehicle. During this visit I requested, and paid for, a tire rotation and balance as well as leak repair. A couple of days after picking up the vehicle, the same front passenger tire was leaking which told me they never rotated my tires or fixed the leak for that matter! The service manager (Ron Holland ) agreed when I shared this with him. I took my, a 2020 GMC Sierra (26,000 miles) in due to a rattling noise coming from the transmission area. I was told the transmission pump was the cause of the noise and that it needed to be replaced. The pump was replaced. A few days afterward, I noticed a large stain in my driveway. I looked under the truck and saw that the leak was transmission fluid. I took my truck back into B & W and spoke with the service manager. He assured me all was ok and that he had an idea why it may have been leaking. After his technician looked at the issue, they determined it was some seal in the pump but they were not going to repair it, they were just going to give me a new (refurbished) transmission. Not sure how it went form a seal to a new (refurbished) transmission. Anyway, the service manager said they would fill my truck up with transmission fluid and let me drive and bring back the next day because they did not have any loaner vehicles available. I guess he felt it was ok for me to take it home and continue to let it leak on my driveway. I asked to speak with someone other than him which would be the sales manager (CT). CT was able to get me into a loaner vehicle until my truck was repaired. I expressed to the sales and service manager of my disappointment and they both agreed to assist me as needed. The service manager was supposed to look into the service issues I discussed with him including reimbursement of the last tire rotation and balance of my wife's vehicle which evidentially did not happen. I have not heard a word from him. CT agreed to help me find another truck of my liking due to my concern of the failed transmission in basically a new truck as well as quote me on the value of my truck for possible purchase. I have not heard a word from him either. My wife and I have purchased four vehicles from Brown & Wood in the past years and had plans to to continue to purchase vehicles from the dealership. The recent experiences have confirmed that we need to take our auto purchasing business elsewhere. The poor customer service is what has driven us away from B & W. More
by R. Bryant
Employees Worked With
Ron Holland, Tim Mirra
October 09, 2021
Love my vehicle (Mazda CX-5). Would not buy from Dion again to save my life. He mocks people who are vaccinated and spreads misinformation on his social media. Just look at his FB page. Can’t believe Bro again to save my life. He mocks people who are vaccinated and spreads misinformation on his social media. Just look at his FB page. Can’t believe Brown and Wood would allow this to happen. They need to get this under control. I’m currently trying to get out of my service plan because I don’t feel safe going there. I have a 76 year old grandmother that I take care of, so I need to be super safe. If you buy a car from Brown and Wood, I suggest you do it from someone other than Dion. Unfortunately, he has ruined the experience for me. I won’t be back - no matter how much I love the vehicle. More
by msm0923
Employees Worked With
Dion
August 18, 2021
I just want to thank all of those that helped my wife and I get into a car that we really like. Joshua, CT Mica and the young lady that helped in setting up the technical thing inside of this new Buick. I get into a car that we really like. Joshua, CT Mica and the young lady that helped in setting up the technical thing inside of this new Buick. Thank you all Don & Dot Thomas More
by mrduck
Employees Worked With
Jeff Stein
July 27, 2021
Our daughter was quoted a price for a vehicle in a text by a salesperson from Brown & Wood. Salesperson confirmed the quote & when we called & spoke to Financial manager a few minutes ago, we were informed by a salesperson from Brown & Wood. Salesperson confirmed the quote & when we called & spoke to Financial manager a few minutes ago, we were informed that the sales person was not in the position to sell car at that price. We r confused since this deal was made in writing even though a contract was not signed yet. Since this is a business of integrity please tell us where does integrity fall in with this deal. Thank you More
by Jladson1
Employees Worked With
Upon contact
July 06, 2021
I recently purchased a used 2010 Toyota Tacoma from Brown and Wood. On the way home with it I had some issues. The following week I reached out to frank who was my salesman, and CT, who is the one of the m and Wood. On the way home with it I had some issues. The following week I reached out to frank who was my salesman, and CT, who is the one of the managers, they spoke with the dealer owners, and then called back to say they would be happy to take care of the issues. I took the truck to a Toyota dealership and had the repairs made, in which Brown and Wood is reimbursing me for. I greatly appreciate them taking care of me, and making sure my vehicle is good to go. Great customer service!!!!! A++++ Dealer More
by Tom Moore
Employees Worked With
CT and Frank , Jeff Stein
May 02, 2021
Dishonest on deal where HUGE deposit was accepted and processed. GREED AND $$$ won ultimately by owner himself!! How sad and disappointing that a Dealership would lower themselves to this type of behavio processed. GREED AND $$$ won ultimately by owner himself!! How sad and disappointing that a Dealership would lower themselves to this type of behavior! In my 30 plus years of buying cars for myself and my family, NEVER, EVER have I even heard of this happening. SHAME OF YOU!!! More
by PorscheDiana
Employees Worked With
Jeff Stein
January 03, 2021
Great service. Great staff. Great dealership. This dealership has been here since the 1930’s. How many others in Greenville can say this. Owners are the best. Donnie Wilson. dealership has been here since the 1930’s. How many others in Greenville can say this. Owners are the best. Donnie Wilson. More
by dwwkp
Employees Worked With
All service writers!, Jeff Stein
