Brown Motors Inc

Pulled off the impossible! Thanks to Ron and his manager my husband and I were able to drive out of there with the right car for us! We were unsure of being approved for any ve Thanks to Ron and his manager my husband and I were able to drive out of there with the right car for us! We were unsure of being approved for any vehicle so with that in mind we did things a little backwards and this dealer was patient and kind. They let us pick out the car(s) we would be interested in and ran credit approval for the estimated cost before we fell in love with any car (as to not leave disappointed and broken hearted). When all of that came back approved to our shock, not only was the manager able to get our payments within budget (exactly and not over) but with an excellent rate to match! Next was finding out which car we were bringing home! We test drove two used hyundais on lot, and preferred the Elantra more. They provided a car fax without being asked and answered questions quickly and without hassle. Next was just bringing in my trade vehicle and doing paperwork. The paperwork process was not stressful, was quick and easy. Unlike most dealers I was able to drive my new (to me) car home that evening. It was a wonderful feeling for a couple of people used to only owning junk type cars ($500 beaters) to be approved for a loan. Also to be treated like humans and not looked down on as other dealers had. More

Good service with no pressure. The salesman and staff that process my purchase were polite, helpful and not pressure me on a decision. Salesman was knowledgeable and provided me wit The salesman and staff that process my purchase were polite, helpful and not pressure me on a decision. Salesman was knowledgeable and provided me with accurate information to be able to make a purchase. More

Another hassle free purchase from Brown Motors This is our fourth vehicle purchased from Carl at Brown Motors and as always it was a very pleasant experience. He always goes the extra mile to get u This is our fourth vehicle purchased from Carl at Brown Motors and as always it was a very pleasant experience. He always goes the extra mile to get us exactly what we want in the vehicle we are looking to purchase and will not try to sell you something you do not want. The last two vehicles we bought he actually ordered us the exact vehicle with the options that we wanted. We highly recommend that anyone interested in a Jeep or Ram truck go to Brown Motors in Greenfield, Mass and see how easy and low pressure buying a vehicle can actually be!! Thanks again Carl. Go Sox!! More

"So Easy" This is our second purchase from Brown Motors in Greenfield. Both times they found the exact vehicle we were looking for. They made everything so easy This is our second purchase from Brown Motors in Greenfield. Both times they found the exact vehicle we were looking for. They made everything so easy, and without any pressure at all. We would highly recommend this dealership to all our friends and family. More

New Wrangler I wanted a new wrangler in a corner that was discontinued earlier in the year. Don Bradley was able to get me the jeep I wanted even though it wasn't I wanted a new wrangler in a corner that was discontinued earlier in the year. Don Bradley was able to get me the jeep I wanted even though it wasn't on the lot. It didn't have all of the features I wanted, but they were able to add it for men. More

happy customer We recently purchased a 2014 jeep Cherokee trailhawk. It's a great vehicle. Our salesman Ron was very pleasant and easy to work with. He even took the We recently purchased a 2014 jeep Cherokee trailhawk. It's a great vehicle. Our salesman Ron was very pleasant and easy to work with. He even took the time to go over the computer system in the Jeep with us. We got an okay price for the jeep however, I do wish they gave us a little more for our trade but overall we are happy customers. More

Hassle free experience This is my 3rd purchase from this dealer. Always been treated fair with purchase and service.No high pressure sales. Would recommend this family owned This is my 3rd purchase from this dealer. Always been treated fair with purchase and service.No high pressure sales. Would recommend this family owned business... More

Amazing experience I always thought that buying a car would be so hectic, but I was very wrong! I just recently purchased a used vehicle with Browns and it was the best I always thought that buying a car would be so hectic, but I was very wrong! I just recently purchased a used vehicle with Browns and it was the best experience I could have asked for! They helped me with everything I needed to, there was no run around with it at all! I highly recommend that ANYONE purchasing a new or used car to go here! More

Really nice experience My previous Jeep was purchased in a different state but Brown motors has been my dealer for service for a long time, so I know them. After shopping ar My previous Jeep was purchased in a different state but Brown motors has been my dealer for service for a long time, so I know them. After shopping around for a new car I put a deposit down on a different brand . Then I went to Brown motors with some paperwork questions. The sales people Don and karl were so friendly and helpful (and not pushy at all!!!!) that I ended up test driving and purchasing a Jeep Renegade. Simple process and pleasant experience. Very happy customer! More

If you want pre-owned, go somewhere else . It was easy enough BUYING a vehicle, although I got the run around when I asked for a Carfax, then they said they'd have to charge extra and delay the It was easy enough BUYING a vehicle, although I got the run around when I asked for a Carfax, then they said they'd have to charge extra and delay the purchase if I needed one, (Should have seen that RED FLAG) salesperson really did tell me a little old lady owned my car and sold it to them because she never drove it. He laughed. (All the way to the bank obviously). I will say, I do like my Jeep, but because I am a Jeep fan, not a fan of Brown's. Shortly after owning my Jeep, my check engine light came on AND OF COURSE, it wasn't covered under warranty. I asked for maintenance records and low & behold, not ONE owner, but two previous owners and multiple issues with the Jeep according to the shop records. My check engine light for a stuck manifold SHOULD have been covered but the shop guy who no longer works there 'forgot' to put it in the system so no, it wouldn't be covered under warranty to the tune of $1200. I will NEVER purchase another vehicle from Browns. Thankfully, I have a private mechanic who is fair, honest and reasonable so he does my repairs and should I ever be forced to have something done at the dealership, I will take it to another dealership because I refuse to give Browns Service Center one more dime of my money. Even though my vehicle was used, it should have been mostly trouble free for at least the first year with proper maintenance. I feel Browns skimps on making sure trade ins are what they should be because they know the Jeep warranty is NOT transferable, so they give you a fair deal on a vehicle knowing you will be coming in and getting fixed sooner or later but most likely sooner. I will never, ever do business with them again, if they cannot stand behind what they sell. I thought buying from a dealership it would be a certified preowned, but apparently there is no such thing, because I only got a minimal warranty, as per state legislation and even then it was like pulling teeth to get them to look at anything. My first two weeks I owned the Jeep, any issue I inquired about I was given the answer that that's normal, nothing wrong with it. Nothing wrong until my warranty expired then everything was wrong. What a gonif! Feh! More