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Poorly managed sales department The sales team is less than satisfactory, I hope you are ready to do most of their work for them especially if you use your bank. The acting sales man The sales team is less than satisfactory, I hope you are ready to do most of their work for them especially if you use your bank. The acting sales manager John Fraylic made it clear that he did not need my the business after a long rant about his yooper heritage (his reasoning for poor service). I guess people who buy a truck every five years are not welcome here. More

Amazing customer service! We purchased our car at Brown Motors, and recently brought it in for an oil change. We are incredibly happy with the car, the service, and the people We purchased our car at Brown Motors, and recently brought it in for an oil change. We are incredibly happy with the car, the service, and the people at Brown Motors. If you're looking for a new or used car, or if you need service on your car - Brown Motors is the place to go! More

No hassle, no worry, fantastic service. Great place for an oil change. The overall review of the vehicle they complete during the oil change service provides for exceptional prevention aware Great place for an oil change. The overall review of the vehicle they complete during the oil change service provides for exceptional prevention awareness. I always leave confident that my vehicle is in top notch condition or with the knowledge needed to maintain that condition. More

GREAT CUSTOMER SERVICE! My experiece was superb! Jeff Ingalls and Rick Kline went above and beyond to provide superior customer service during my visit. They were exceptional My experiece was superb! Jeff Ingalls and Rick Kline went above and beyond to provide superior customer service during my visit. They were exceptionally professional, listened carefully to my requests and made special arrangements to accomodate my needs. I would highly recommend Brown Motors for service to my friends in the future. Again, thank you so very much for helping me out with my time sensative situation. Your time and efforts were greatly appreciated. Wishing you all the best in 2015! Sincerely, Gay Lynn Hedges Petoskey, MI 49770 More

Satisfaction Guaranteed! Very satisfied with the outstanding customer service. This is my third vehicle from Brown Motors. I would definitely recommend Brown Motors to other Very satisfied with the outstanding customer service. This is my third vehicle from Brown Motors. I would definitely recommend Brown Motors to others when looking for a new or used vehicle. More

Brown Motors did well, Ford Motor not so good I am mostly satisfied with the results. Although my truck does not miss on acceleration it continues to run erratically at the top of the acceleration I am mostly satisfied with the results. Although my truck does not miss on acceleration it continues to run erratically at the top of the acceleration cycle. I had this problem from the beginning of my ownership when I purchased the truck in 2011. Each time I took the truck in for diagnosis I was told there is nothing wrong with it. Actually there is. Fortunately it only occurs when accelerating to pass at highway speeds. This is not a negative reflection on Brown Motors. It is a negative reflection on Ford Motor Company. More

Car repair was under warranty The car was brought in for estimate for repairs. Surprisingly to me the repairs were under warranty. Thank you for bringing this to my attention. The car was brought in for estimate for repairs. Surprisingly to me the repairs were under warranty. Thank you for bringing this to my attention. More

Recall and experience of purchasing vehicles. Fixed in time stated on appointment for recall sent from manufacturer. I called Brown Motors to fix my Escape as I purchased my vehicle from Brown Mot Fixed in time stated on appointment for recall sent from manufacturer. I called Brown Motors to fix my Escape as I purchased my vehicle from Brown Motors over 2 years ago. I have all my service done by your service department. Always am very satisfied with your service department. I have worked with several employees in your sales department. They all work so hard to do everything to make you feel special, while trying to figure out the best deal for you, on your purchase of a new or used vehicle. I am very happy with my Escape and my granddaughter is very happy with everyone involved in getting her a good used Explorer. I tell everyone where I got my Ford so they may have the same wonderful experience I had. Brown Motors has a very caring and dedicated staff. More

New F250 I have bought two vehicles from Pat Bell in the last three years, and Pat does a great job of finding out what you are looking for, and then finding t I have bought two vehicles from Pat Bell in the last three years, and Pat does a great job of finding out what you are looking for, and then finding that vehicle. More

Quick service experience Enjoy the quick service to get the oil changed! Friendly, informative, and only waited less than 30 minutes for the whole process! Questions I had ab Enjoy the quick service to get the oil changed! Friendly, informative, and only waited less than 30 minutes for the whole process! Questions I had about safety recall were answered promptly. Thanks! More