Braman BMW Miami

For the last 10 years i owned bmw and took my car for everything to Braman miami since i live across the street. Thomas Rutilgliano worst customer service ! Didnt care about customers loyalty! Brushed m everything to Braman miami since i live across the street. Thomas Rutilgliano worst customer service ! Didnt care about customers loyalty! Brushed me off like he owns the company ! We pay premium rates for a peace of mind. Changed breaks in may and they installed the front tires in the back and back tires in the front! 2 weeks took the car to fix bumper at braman collision center until joey told me the tires are wrong and swaped the tires without aligining and balance but now the car is shaking and going sideways. Thomas admitted that the tires were installed wrongfully but he wants to charge me for alignement and balance for a mistake made by your technician. Bottom line i pay top dollar for piece mind and sure enough the job was not correctly ! More

Only what's visible was cleaned up. Leaves were left in areas under hood. Cap was missing on brake fluid reservoir. Leaves were left in areas under hood. Cap was missing on brake fluid reservoir. More

Naiki Beta court amazing experience and service! Thank you! So happy with my new car. Thank you! So happy with my new car. More

Buyer BEWARE! ! My daughter and I had horrible experience buying from Braman Miami - took advantage and ZERO customer service - these no name on paperwork who sold ! My daughter and I had horrible experience buying from Braman Miami - took advantage and ZERO customer service - these no name on paperwork who sold me the car - Juan Zamora doesn't know who the GM is or how to contact him? After I signed the papers said they only had one key? Haven't had it a week and already the handle is broken - get transferred around when I try calling. Have left mulitple messages and no one responds. I am so disappointed. This is the second BMW I bought from them - bought last year and since then everything has gone downhill. Don't let the responses fool you - they don't care. More

We had a great shopping experience with Daniel Morales “Danny”. He listened to us carefully and not the least bit pushy. He is just a very nice person who genuinely wants to help you find the right car fo “Danny”. He listened to us carefully and not the least bit pushy. He is just a very nice person who genuinely wants to help you find the right car for you. Danny was very professional while attending us; he offered an amazing service always with a great smile. We had to go back to the dealer a couple of times before we could take the car home and Danny always made himself available to help in any way. He can go above and beyond to help his costumers. He truly makes the difference. Danny definitely is a 5 stars Sales Advisor. We cannot forget Armando Betances, the sales manager, who was very understanding and supported us with every request we made. Thank you Danny! More

Attempted to order wheel arch extensions, a part from the team at BramanMiniParts (aka Revolution parts) and they tried to fill the order, with full shipping cost, without the extensions. I had mistakenly ad team at BramanMiniParts (aka Revolution parts) and they tried to fill the order, with full shipping cost, without the extensions. I had mistakenly added two other parts, totaling 45$ in cost, and were going to charge me 29$ for shipping. xxx??!!! Why would you not have contacted me first? More

Fui atendido por el agente ventas GILBERTO en mi compra del X5 y realmente su alto nivel de profesionalismo me dejó sorprendido, más que agradecido con su trabajo y más que complacido. del X5 y realmente su alto nivel de profesionalismo me dejó sorprendido, más que agradecido con su trabajo y más que complacido. More

The worst experience unprofessional they charge me $779. 98 to replace the hall sensor for my convertible 335i and the problem persists finally they told me I need the hydraulic pump and quote over $ $779. 98 to replace the hall sensor for my convertible 335i and the problem persists finally they told me I need the hydraulic pump and quote over $3k I send the vehicle to another dealer and they fix for less than $500 dollars the problem was another sensor. More

I will never do business with Braman again, very disappointed! The person who served us was rude, without any consideration or attention for a customer who had negotiated several dealership cars. disappointed! The person who served us was rude, without any consideration or attention for a customer who had negotiated several dealership cars. We tried to negotiate with him without any accessible agreement. The price they offered us for our cars was absolutely abusive long way under the market, tried to take advantage of my daughter and me. At one point he even said well, go to carmax... And yes, we did it, and we already negotiated our cars there for a logical market amount. I know that BRAMAN will not be affected or care about customers. More

Worst dealer experience ever! Please dont waist you time going there and be treatet like trash! Salesperson and manager dont respect customers time or money! Please dont waist you time going there and be treatet like trash! Salesperson and manager dont respect customers time or money! More