Brad Manning Ford

Hands down best dealership and service dept around In Feb 2018 I started having trouble with my Focus ST while I was still within my 3 year 36,000 mile warranty. I tried going to a dealership in my are In Feb 2018 I started having trouble with my Focus ST while I was still within my 3 year 36,000 mile warranty. I tried going to a dealership in my area (Gordie Boucher in Kenosha, WI) to get the car looked at. I called and called and called and was told each time to call back because the operator could not find someone in the service department to set up my appointment. I finally was able to find out that the part of their service department that schedules appointments closes at 4:30 and I was calling a little after 5. Their website did not reflect that. So when I was finally able to find out what was going on I did not feel comfortable taking my car in to be serviced because their staff could barely figure out their own hours. I ended up calling Gillespie Ford in Gurnee, IL and was able to make an appointment with them. By the time they were able to get me in I was out of my 3yr/36,000 mile warranty. I brought my car to Gillespie where they informed me that my car needed a new clutch and that it would be almost $1,600. The service rep that I was speaking with told me that I needed to call Ford corporate and open a case with them to see if they would help me with the cost of the clutch since I was just barely out of my warranty. I did what he told me to do and then they dropped the ball and I waited for over 2 months for an answer for my car. Their service manager threatened me over the phone and no one in their service department would return phone calls to give me status updates or anything. Once the case was approved for a partial amount I called Ford corporate and told them that I would not be bringing my vehicle to Gillespie and that they needed to let me take my car to the dealership of my choice. They agreed as long as it was Ford certified. I told them I wanted to take my car to where I bought my vehicle at Brad Manning Ford in DeKalb. I called a friend of mine who works at the dealership Rich Curtis and he helped me to get my appointment set up and directed me to the service manager Aaron Blaquiere as well as a rep from the service department named Trish Velguth. They told me it would take a week or two to get the parts they needed ordered as well as a tool they needed to fix my car. They called me every other day with an update, and if I called with questions they made sure to get back to me within a few hours. On top of keeping in contact to let me know what was going on, they also gave me a good price on parts and labor for my vehicle. I was finally able to get my car fixed at the end April thanks to Brad Manning Ford caring about their customers. I also sent my parents to Brad Manning yesterday so they could look at a new car. I texted Rich on his day off to ask him who I should have my parents ask for when they got to the dealership and he told me to have them ask for Tom Anderson. Rich also reached out to Tom to let him know my mom and dad were on their way in to look at a car. Tom was at the front door waiting to greet them and help them as soon as they arrived. They both said that Tom was so helpful and friendly. They were able to purchase a new car yesterday. I have purchased 3 cars from them and each time the experience has been fantastic. Their entire staff is friendly, easy going, and not pushy at all. More

friendly,coptent, appointmetn on time easy to get appointment, coupons ease price, and positive feedback, waiting room clean, with fresh coffee and the news paper while car being service easy to get appointment, coupons ease price, and positive feedback, waiting room clean, with fresh coffee and the news paper while car being serviced..Very considerate of my time More

Recent check-up Very helpful in setting up an appointment. Jay explained very clearly what needed to be done Told how long the maintenance would take. Th Very helpful in setting up an appointment. Jay explained very clearly what needed to be done Told how long the maintenance would take. The time was right on target! Great job all the way around! More

Great experience! This was the BEST car purchase experience I have ever had. Tim Tucci listened to what I wanted and gave suggestions until he helped me find the perfec This was the BEST car purchase experience I have ever had. Tim Tucci listened to what I wanted and gave suggestions until he helped me find the perfect fit. It’s obvious Tim has been in the business for a long time and he knows his cars. He wasn’t just interested in just selling me a car, he made sure I was happy about purchase. I compared prices other places and I know I got a good, fair deal. I felt like he went above and beyond and took his time to make sure it was a good fit and I was pleased with the car. Rich Curtis in financing explained the warranty and everything to me and was great to work with. Tray Davis, the porter, was super friendly and carried on a pleasant conversation- a ten mile ride with a stranger could be awkward, but not with Tray. I will definitely go back to Brad Manning next time I need a car due to this experience! Amy G. More

2 thumbs up! They handle the recent repairs to my vehicle expertly and in a timely fashion, drove vehicle 600 the next day and vehicle performed well with no probl They handle the recent repairs to my vehicle expertly and in a timely fashion, drove vehicle 600 the next day and vehicle performed well with no problems. More

Highly Recommend!!! We have now bought two used vehicles from them. Eric and Tim are great to work with, we have so much fun when we work together they always make it a p We have now bought two used vehicles from them. Eric and Tim are great to work with, we have so much fun when we work together they always make it a pleasurable experience. This time we had brought our daughter in with us and they made her a part of the experience, she wants to know when we can go back, and she is only 9. More

Recall service Service was completed at a convenient time for us, a service loaner was made available for my wife so she could continue on with her day. Work was co Service was completed at a convenient time for us, a service loaner was made available for my wife so she could continue on with her day. Work was completed on time a done satisfactorily. Thanks nice job ! More

Amazing service Aaron and team we excellent in the service completed on my 2013 Ford Explorer. They were very knowledgable on the issue with the Front t case, along w Aaron and team we excellent in the service completed on my 2013 Ford Explorer. They were very knowledgable on the issue with the Front t case, along with details on how the fluid came to boiling. Not rotating my tires enough. Without this guidance, I would have burned up another one in a couple thousand miles. Highly recommend this dealer for knowledge and outstanding customer service More

Great sales people, great service dept. Sales people very knowledgeable about vehicles, and service department is great. They have a service/parts director (Aaron) who manages the department Sales people very knowledgeable about vehicles, and service department is great. They have a service/parts director (Aaron) who manages the departments efficiently. They also service vehicles other than ford. More

Never had a better experience! I had been having issues with my car. No one could seem to figure it out. Took it to Brad Manning and they were so knowledgeable and were able to fi I had been having issues with my car. No one could seem to figure it out. Took it to Brad Manning and they were so knowledgeable and were able to figure out what the problem was! #1 dealership in the area! More