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Bowditch Ford

Newport News, VA

4.6
410 Reviews

11291 Jefferson Ave

Newport News, VA

23601

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410 Reviews of Bowditch Ford

October 26, 2024

Pick up and delivery service worked great. Services requested were performed. No issues at all. More

by wgregory2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
October 24, 2024

Brought my '22 F150 in for a computer problem. Diagnosis was difficult but Al and team stayed after it until the bad part was I'D and replaced. Very happy with the services. Thanks Bowditch Tech More

by 06SCOUT
Workmanship
Recommend Dealer
Yes
Employees Worked With
Service tech who found problem , Al Cusano
October 24, 2024

Tristan in the service dept. is awesome. Very professional and informative. The man there on 10/12 was a rude xxxxxxx and talked to customers like xxxx. Can't remember his name, More

by surrender0611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al was a rude xxxxxxx. Tristan was the best!!! Get Al out of the service dept.!!!, Al Cusano, Tristen Brannon
October 23, 2024

A small glitch in information about delivery of the car, quickly remedied by Al and the driver. More

by marian77777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano, Walter Holmes
October 20, 2024

Appointment time not working. Oil change. Waited over 3 hours was along time. For oil change More

by JOEYKING901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
October 17, 2024

We received excellent service as always from this dealership. We are very satisfied, retuurnung customers. More

by TMRAMPOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
October 16, 2024

Service charges are really high; was charged over$60 labor to change license plate bulbs More

by hgrau1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
October 14, 2024

The technician came when he said he would. He updated my infotainment system while my vehicle was parked in the yard. More

by matthew_peele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Brannon
October 12, 2024

I've been coming to Bowditch Ford for almost 20 years . Your service department is the best of the best . My service advisor is Al Cusano and he is excellent . I couldn't be happier with your dealership . More

by hollyandliz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
October 12, 2024

Customer service was excellent. Workmanship was great and completed in a timely manner. Cost was reasonable. More

by loriebutch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Cusano
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