Bowditch Ford

As a widow it's important to me to have a service department I can trust. My service requests have always been met promptly and courteously. By following my service manager's recommendations, I now department I can trust. My service requests have always been met promptly and courteously. By following my service manager's recommendations, I now have 223,000 miles on my Ford Tauras. It still drives like a new car and I've had no major problems. The confidence I have in Bowditch's service dept. gives me peace of mind. More

I have been purchasing vehicles from Bowditch Ford for some 15 plus years and the last 10 years have been working with Susie Perry, Dennis Cousin and Al Cusano and they are the big reason I keep coming ba some 15 plus years and the last 10 years have been working with Susie Perry, Dennis Cousin and Al Cusano and they are the big reason I keep coming back to Bowditch. They are professional and very fair in their dealings with you and are always available with any help or questions you may have about your vehicle. Also, they are as concerned about you after you have purchased a vehicle as much before you purchased the vehicle. They have make purchasing a vehicle a pleasurable experience rather then the old days where you came for battle whenever you wanted to purchase a vehicle from some other dealership. I feel that I am respected and appreciated for my dealing with Bowditch Ford by Susie, Dennis and Al. I am now waiting for my new F150 Truck to be develived in a few weeks. Susie, Dennis and Al keep up the great work you are doing and Bowditch Ford will continue to be #1. Walter Satchell, Jr. More

Buying a car from Bowditch is a very good experience. Outstanding staff, warm and friendly,and going out of their way to give one the most positive and productive experience possible. Respect and care ar Outstanding staff, warm and friendly,and going out of their way to give one the most positive and productive experience possible. Respect and care are very obvious and consistent. I would highly recommend others to buy their Ford vehicle here. I have been a Ford girl all my life and will never veer from that. I am actually passionate about my Ford Focus ( 2010). I had hoped this consistency was in the Service Dept also. It has not been that way for me in my two visits. Something has been wrong with my Sync since the beginning. I brought it in to be looked at. I came in and said I had an appointment and had mentioned the Sync problem. The young man at the counter even denied I made the apnt or told him the problem. Ummmm, how would I have known his name and come in at a specified time if I had not discussed the issue with him? He was rude and flat, and had absolutely no customer skills at all. The mechanic who looked at the Sync was very accomodating and pleasant. He took a lot of time trying to figure out what was wrong. It is not his fault he could not resolve this issue. It seems there is NO ONE who has been trained on Sync problems on site. It is not acceptable that the time has not been set aside to train the mechanics on an integral part of a Ford vehicle. To this day, my Sync is still not working properly. My second visit was for my first visit for an oil change and to get my tires rotated and the tire pressure checked. According to my Ford Advantage booklet, these are courtesy services for the first 7,500 mile visit. Now I will more than happily pay for services for my car. But when it is offered as complementary I expect that to be followed through. When the woman examined my car and asked me what I was there for , I told her. She abruptly told me I was wrong about the tire rotation and I would be charged. I informed I would have the service done elsewhere, based more on her attitude than paying for the service. I went back to the counter to drop off my keys, and told the man at the counter, showed him on the booklet where it stated the first visit benefits, and he concurred. Until I had to retrieve my car.Then they tried to charge me again for the rotation. It is the principle of the thing. I was very turned off at being put in the position of again seeming to ask for a "free" service, when this was the offer from the dealership. When I told the cashier how I would not return, she simply smiled and handed me my paperwork. It was a perfect opportunity for her to say she would get a manager and make sure I left happy. She did not. And no, it was not busy at all, she did have the chance to make this right. I love the sales staff and their professionalism. I am in love with my Ford Focus. But I will get my maintenance needs met elsewhere. Gave the dept two tries, I would not be so foolish to allow myself a third time to be disenchanted. More

Al and his team at Bowditch Ford always do a great job. I feel like I can trust them to service my vehicle honestly, promptly and at a fair price. A co-worker originally recommended Bowditch Ford for serv I feel like I can trust them to service my vehicle honestly, promptly and at a fair price. A co-worker originally recommended Bowditch Ford for service and I would not hesitate to recommend them others. More

I have a good working relationship with Al. He identifies the problems I bring the vehicle in for as well as recommend preventitive measures to ensure my Ford Explorer continues to run. I own a 1996 Explorer the problems I bring the vehicle in for as well as recommend preventitive measures to ensure my Ford Explorer continues to run. I own a 1996 Explorer and through Bowditch Ford and Al, I contiunue to enjo my Ford today. More

Al goes out of his way to explain what is wrong with the car and why they want to do the work he is recommending. I don't know much about cars, and my husband does, so I always have a bunch of questions so car and why they want to do the work he is recommending. I don't know much about cars, and my husband does, so I always have a bunch of questions so that I can explain it to my husband. Al is always helpful in making sure that I understand the situation. During a recent service visit, one of the mechanics (John) drove the car with me to diagnose a noise that my husband was worried about. I hardly could hear it, but John was able to tell me what I needed to do to fix the problem. More

Vehicle taken at appointed time for state inspection. Other scheduled maintainance was discussed and agreed to be accomplished. The waiting area was pleasent, clean with free decent tasting coffee. The w Other scheduled maintainance was discussed and agreed to be accomplished. The waiting area was pleasent, clean with free decent tasting coffee. The waiting period was reasonable for the work being done. Checkout was fast and simple. More

Since I bought the used car from Bowditch, I have returned for service work, inspections and body work. In each case I was satisfied with the work done. I expect to continue dealing with Bowditch as returned for service work, inspections and body work. In each case I was satisfied with the work done. I expect to continue dealing with Bowditch as long as I own a Ford product. ( I think it is dumb to insist that a review be made longer than it was and had to include 250 characters) More

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We purchased our 2004 Explorer in August, 2004, and it has served us well. However, during the recent weeks, we noticed an unusual noise in the rear end of the vehicle; it was annoying at least. Also, du has served us well. However, during the recent weeks, we noticed an unusual noise in the rear end of the vehicle; it was annoying at least. Also, during some reverse shifting, also an unusual noise occurred. We took the car to Bowditch Ford on a Monday, and Al Cusano believed he knew the sources of the problems. Al got us a rental vehicle nearby. He had it test driven, ordered parts the next day, and the necessary service and repairs were done. He called us on the fourth day telling us the car was ready. We talked with Al, who had been very accommodating and responsive to our concerns. He really listened to us as customers and friends, again providing us the assurance of a successful service job. Overall, I would commend Al, as service advisor, and his staff for their outstanding support and hospitality typical of the Bowditch dealership. More