Bowditch Ford

I have been dealer with Bowditch and Al Cusano since 2003 and have always been very pleased with their service. Al has worked with me and has always scheduled my service work that suits my time. Al is very and have always been very pleased with their service. Al has worked with me and has always scheduled my service work that suits my time. Al is very accommodating when it comes to his customers. Thanks More

Our 2002 Explorer was in for "Service engine soon" light. Al is our service guy, this the kind of service you just have to trust someone and I trust Al. He is honest and straight forward. We have two Ford Al is our service guy, this the kind of service you just have to trust someone and I trust Al. He is honest and straight forward. We have two Ford products and will bring them back there for service. More

We first went to Bowditch on a Sunday afternoon to look for a new vehicle. We walked around the entire parking lot without anyone approaching us. We decided to walk inside to find some help, and as we we for a new vehicle. We walked around the entire parking lot without anyone approaching us. We decided to walk inside to find some help, and as we were walking towards the building, a salesperson came outside, looked at us and sat down on a bench without any greeting. Once inside we walked past two salespeople sitting on a bench chatting with each other and playing on their cell phones, again no greeting. We ended up coming back a few weeks later after doing an internet pricing online. The second time around we were welcomed inside and offered much assistance. Susie made the process very smooth and easy and it was a pleasure purchasing a vehicle from her. I would highly recommend Bowditch for anyone looking for a new Ford vehicle! More

I brought my Explorer in to have my tires rotated and oil changed. When I paid my bill it was $140.00 minus my discounts. Service said my radiator needed to be flushed since it had not been done before and changed. When I paid my bill it was $140.00 minus my discounts. Service said my radiator needed to be flushed since it had not been done before and my vehicle is over 5 years old. I feel as though service should have consulted with me about the flush before doing the work. More

This is the 3rd vehicle I have bought from them. Great dealership.Everyone was able to answer all my questions. I got a full tank of gas, a beautiful car, and a great experience. If I ever need another ca dealership.Everyone was able to answer all my questions. I got a full tank of gas, a beautiful car, and a great experience. If I ever need another car, I will go back to Bowditch and hope that Susie is still selling cars there. If not then someone else will be able to help me. More

I purchased a new 2010 F150 from overseas car sales, I had it delivered to Bowditch Ford for pick up. In my phone calls to the dealership prior to arriving stateside, they were limited in their helpfulnes had it delivered to Bowditch Ford for pick up. In my phone calls to the dealership prior to arriving stateside, they were limited in their helpfulness. I explained to the representative that I would also like to purchase one or two additional vehicles for my spouse and daughter, I spent the time to give the details of type and model, she told me that she would try to find the vehicles and email me what she found. the only emails I got from her were the weekly specials. I was disappointed but figured that it was a busy dealership and at least I was getting something. Before I arrived to pick up the vehicle I called the dealership to ensure any paperwork was complete and to check if the vehicle was indeed there. The response I got was "The person who handles that isn't here this week and she is the only one who can help you, check back next Monday." I was supposed to pick up the vehicle on Tuesday and no one could tell me if the vehicle was there or not. when I finally arrived after 16 hours through airports, I am treated as if I am an irritation and an inconvenience. I love the electronics in these new vehicles. they tell you how much fuel you have until empty. When I was brought out to the vehicle, I start the engine and the first thing that pops up is "19 miles until empty" I looked at the representative and she told me where I could find a gas station. Are you kidding me? Is this how Ford delivers vehicles or is it the customer service that this dealership gives to military members who purchase vehicle overseas and they don't want to be bothered with? I was very disappointed with my first experience of customer service in Virginia. On the up side. I went to another Ford dealer (Hall Ford) to address an issue with the remote starter on the vehicle. An individual from the floor asked if he could help me, I explained my issue (expecting for him to pawn me off on someone else), he spoke with me about it to get the details, then came out to the Truck to see for himself. He was unfamiliar with the problem so he went inside and got someone else to assist me. Everyone there was extremely helpful, I was so impressed with the customer service that I will purchase my next two vehicles through them as well as have all maintenance performed by that dealership. In conclusion, if you are a military member purchasing a Ford product and coming to the Virginia area. have your vehicle shipped to Hall Ford, You will be very happy that you did! More

We are always pleased with our service, customer treatment, and timeliness of service. Al is always good about informing us what needs to be done and why. We feel confident in his knowledge and ap treatment, and timeliness of service. Al is always good about informing us what needs to be done and why. We feel confident in his knowledge and appreciate that he recognizes us when we walk in. We usually are just in for maintenance because our 3 ford vehicles serve us well. We have a 2005 F150 super cab 4x4, 2006 Mustang, and a 2006 Focus. The mechanics leave our vehicles clean and we feel their work is credible. More

Own a 2004 F150, My second window falls down for no other reason than it's a piece of junk. Ford f150's from 2004 have a problem and Ford know all about it, yet won't recall for some reason. I spent $400 to reason than it's a piece of junk. Ford f150's from 2004 have a problem and Ford know all about it, yet won't recall for some reason. I spent $400 to have it (fixed) we will see. I have now spent $800 on window parts with two more windows just waiting to fail. I don't even know if the ones that were fixed will last! I have owned only three vehicles in my life, all Fords, but this has soured me to the point that I will never spend another dime on Ford. The service person tells me "this happens alot". I say so now I just wait for the other two windows to do the same thing? "probably". I say what I paying $400 for? Another piece of junk part that breaks for no reason? Reply "I think these new ones are modified". UNACCEPTABLE More

We are returning customers. Previously we had purchaded my Explorer (12 years ago) and David's Ranger. We wouldn't think of going anywhere else because of the service and courtesy affiliated with everyone my Explorer (12 years ago) and David's Ranger. We wouldn't think of going anywhere else because of the service and courtesy affiliated with everyone at the dealership. The service department is excellent and I like the fact that I can get a courtesy ride to school when possible. The new service of three rentals is excellent. We consider you the best. More

We purchased a used 2004 Ford Escape in Nov 2009, so the dealership sends us emails regularly. One particular email in June 2010 was a "Happy Birthday" email and as always, they checked to make sure we are dealership sends us emails regularly. One particular email in June 2010 was a "Happy Birthday" email and as always, they checked to make sure we are still enjoying the vehicle and for us to call if we have any questions. Because it was my husbands birthday, we decided to ask Bowditch if they could do a complimentary carwash for his birthday. We were told by Samantha that she would need to speak to the owner and would get back to us. She called back the very next day and we were pleased to hear that the owner decided to have us bring the vehicle in for the carwash. We dropped our vehicle off, just expecting a typical, ordinary car wash, but when we returned to pick up our truck, we didnt recognize it! It looked brand new, like the first day we purchased it! It was spotless outside AND inside! We were so impressed with the value of the work done on our vehicle and the excellent customer service we received that we had to share our 5-Star experience. Thanks so much Bowditch Ford for treating us like 5-Star Customers! More