Bowditch Ford

I love Bowditch Ford! All my cars for the last 15 years have come from Bowditch. The sales staff and the service staff both are very friendly and knowledgeable. I never have to wait for any service longe have come from Bowditch. The sales staff and the service staff both are very friendly and knowledgeable. I never have to wait for any service longer than advised and the waiting room is very comfortable. Every experience I have had with Bowditch has been a pleasant one. More

I have been purchasing vehicles from Bowditch Ford for some 20 plus years and have always had a very good experience. The last 10 years I have been working with Susie Perry, Dennis Cousin in sales and Al some 20 plus years and have always had a very good experience. The last 10 years I have been working with Susie Perry, Dennis Cousin in sales and Al Cusano in the service dept. and could not have anyone that is more honest, sincere, and professional then these 3 individuals. I would recommend Bowitch Ford to anyone interested in a new vehicle and who wants to have a enjoyable relationship with their dealership personnel. More

The sales and service staff were extremely helpful and efficient and took the time we needed to make the wise car buying deal. They were very friendly and understood the programs and packages in place to efficient and took the time we needed to make the wise car buying deal. They were very friendly and understood the programs and packages in place to help new car buyers. We will gladly do business with them again. More

I have been dealer with Bowditch and Al Cusano since 2003 and have always been very pleased with their service. Al has worked with me and has always scheduled my service work that suits my time. Al is very and have always been very pleased with their service. Al has worked with me and has always scheduled my service work that suits my time. Al is very accommodating when it comes to his customers. Thanks More

Our 2002 Explorer was in for "Service engine soon" light. Al is our service guy, this the kind of service you just have to trust someone and I trust Al. He is honest and straight forward. We have two Ford Al is our service guy, this the kind of service you just have to trust someone and I trust Al. He is honest and straight forward. We have two Ford products and will bring them back there for service. More

We first went to Bowditch on a Sunday afternoon to look for a new vehicle. We walked around the entire parking lot without anyone approaching us. We decided to walk inside to find some help, and as we we for a new vehicle. We walked around the entire parking lot without anyone approaching us. We decided to walk inside to find some help, and as we were walking towards the building, a salesperson came outside, looked at us and sat down on a bench without any greeting. Once inside we walked past two salespeople sitting on a bench chatting with each other and playing on their cell phones, again no greeting. We ended up coming back a few weeks later after doing an internet pricing online. The second time around we were welcomed inside and offered much assistance. Susie made the process very smooth and easy and it was a pleasure purchasing a vehicle from her. I would highly recommend Bowditch for anyone looking for a new Ford vehicle! More

I brought my Explorer in to have my tires rotated and oil changed. When I paid my bill it was $140.00 minus my discounts. Service said my radiator needed to be flushed since it had not been done before and changed. When I paid my bill it was $140.00 minus my discounts. Service said my radiator needed to be flushed since it had not been done before and my vehicle is over 5 years old. I feel as though service should have consulted with me about the flush before doing the work. More

This is the 3rd vehicle I have bought from them. Great dealership.Everyone was able to answer all my questions. I got a full tank of gas, a beautiful car, and a great experience. If I ever need another ca dealership.Everyone was able to answer all my questions. I got a full tank of gas, a beautiful car, and a great experience. If I ever need another car, I will go back to Bowditch and hope that Susie is still selling cars there. If not then someone else will be able to help me. More

I purchased a new 2010 F150 from overseas car sales, I had it delivered to Bowditch Ford for pick up. In my phone calls to the dealership prior to arriving stateside, they were limited in their helpfulnes had it delivered to Bowditch Ford for pick up. In my phone calls to the dealership prior to arriving stateside, they were limited in their helpfulness. I explained to the representative that I would also like to purchase one or two additional vehicles for my spouse and daughter, I spent the time to give the details of type and model, she told me that she would try to find the vehicles and email me what she found. the only emails I got from her were the weekly specials. I was disappointed but figured that it was a busy dealership and at least I was getting something. Before I arrived to pick up the vehicle I called the dealership to ensure any paperwork was complete and to check if the vehicle was indeed there. The response I got was "The person who handles that isn't here this week and she is the only one who can help you, check back next Monday." I was supposed to pick up the vehicle on Tuesday and no one could tell me if the vehicle was there or not. when I finally arrived after 16 hours through airports, I am treated as if I am an irritation and an inconvenience. I love the electronics in these new vehicles. they tell you how much fuel you have until empty. When I was brought out to the vehicle, I start the engine and the first thing that pops up is "19 miles until empty" I looked at the representative and she told me where I could find a gas station. Are you kidding me? Is this how Ford delivers vehicles or is it the customer service that this dealership gives to military members who purchase vehicle overseas and they don't want to be bothered with? I was very disappointed with my first experience of customer service in Virginia. On the up side. I went to another Ford dealer (Hall Ford) to address an issue with the remote starter on the vehicle. An individual from the floor asked if he could help me, I explained my issue (expecting for him to pawn me off on someone else), he spoke with me about it to get the details, then came out to the Truck to see for himself. He was unfamiliar with the problem so he went inside and got someone else to assist me. Everyone there was extremely helpful, I was so impressed with the customer service that I will purchase my next two vehicles through them as well as have all maintenance performed by that dealership. In conclusion, if you are a military member purchasing a Ford product and coming to the Virginia area. have your vehicle shipped to Hall Ford, You will be very happy that you did! More

We are always pleased with our service, customer treatment, and timeliness of service. Al is always good about informing us what needs to be done and why. We feel confident in his knowledge and ap treatment, and timeliness of service. Al is always good about informing us what needs to be done and why. We feel confident in his knowledge and appreciate that he recognizes us when we walk in. We usually are just in for maintenance because our 3 ford vehicles serve us well. We have a 2005 F150 super cab 4x4, 2006 Mustang, and a 2006 Focus. The mechanics leave our vehicles clean and we feel their work is credible. More