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Bourne's Auto Center

Daytona Beach, FL

4.8
887 Reviews

1720 Mason Ave

Daytona Beach, FL

32117

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887 Reviews of Bourne's Auto Center

August 15, 2017

CHARLIE IS AMAZING I have purchased two cars from this dealership and will not ever buy from another dealership again. Charlie and Matt treated me like family. Charlie i More

by rockweezy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mathieu Poirier, Charlie Bernstein, Ben Poisson
Aug 15, 2017 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. We are disappointed to hear your experience with service was not we expect from our team. We do read every single review and use the feedback to constantly improve the car buying experience. Charlie and Mat are amazing employees and we are fortunate to have them on our team. Ben is a valuable member of our team as well and we have spoken about your feedback and experience. We will continue to work hard to ensure that every customer that purchases a vehicle from us is satisfied. If you have any further questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

August 14, 2017

Great service I was looking for a more practical family car and Matt made it an easy transition. The Ford Explorer was priced well and financing was easy due to the More

by Johntc2006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mathieu Poirier
Aug 15, 2017 -

Bourne's Auto Center responded

We are thrilled we were able to earn your business and assist in finding you the vehicle that best fit you and your families needs. We appreciate you taking the time to review your experience and awarding us with 5 stars. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

August 10, 2017

A Life Altering Purchase It was a day like any other, except this day I decided to pull the trigger and buy a car. I drove to this dealership and I found it. The perfect car. More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mathieu Poirier, Charlie Bernstein
Aug 15, 2017 -

Bourne's Auto Center responded

WOW! This is an amazing review of your experience at our dealership. We are so unbelievably happy you were able to find and afford the car of your dreams. Matt and Charlie are amazing, we are fortunate to have them on our amazing team. They certainly appreciate your recognition and our entire team appreciates your business. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

August 07, 2017

Happy Customer Great Salesman, Very kind, hard worker and dependable. Excellent service, Very supportive team. I Walked away with a smile on my face and a nice new c More

by Aedan Allen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevon Hubbard
Aug 08, 2017 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience at our dealership. We appreciate your business and are thrilled you are enjoying your vehicle. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

August 07, 2017

The place to go for a great experience and a great used car Very happy with Bournes Auto Center in Daytona. SUPERB staff is extremely helpful, friendly, professional, and dedicated to making the buying experi More

by David Fetter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mathieu Poirier, Charlie Bernstein
Aug 08, 2017 -

Bourne's Auto Center responded

WOW! Thank you for your amazing 5 star rating of your experience at our dealership. We are honored we were able to earn your business. Matt and Charlie appreciate your recognition and it was an absolute pleasure assisting you. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

August 05, 2017

Much better experience the second time My second trip to Bourne's was a much better experience thanks to Charlie and Andrei.I ended up buying the truck and I would recommend you guys to fri More

by Jp357
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Bernstein, Ben Poisson, Andrei Thacker
Aug 21, 2017 -

Bourne's Auto Center responded

Thank you for bringing this to our attention. As a result of this review we were able to address the vehicle concerns, arranged to have the vehicle inspected at the customer's mechanic and earn the customers business. We are not perfect but we are here everyday working extremely hard to become perfect. We appreciate your business and apologize for your initial experience and we have addressed it as a team. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

Aug 21, 2017 -

Jp357 responded

Much better experience dealing with Mike, Andrei and Charlie. Because of your drive for excellent customer service, I ended up purchasing the truck and would do business with you again. Thanks again

August 05, 2017

Great experience I bought my vehicle at the south Easton location. The buying experience was non stressful and easy. Kim was very helpful in showing several options to More

by Satisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim baily
Aug 08, 2017 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center in Easton, MA for your pre-owned vehicle. Our entire organization is thrilled we were able to earn your 5 star rating! The experience you described is exactly what every customer should expect when purchasing a vehicle at any of our dealerships. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

July 31, 2017

Nice Cars, Fairly priced. Very pleased with my car, 2015 RAV 4, And the deal which included finance. . I looked at several cars and all were clean and ready to deliver. Ve More

by MJFord
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Segadelli, Charlie Bernstein
Aug 04, 2017 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned 2015 Toyota Rav-4! We are thrilled you are pleased with the vehicle. It was a pleasure assisting with your purchase and financing of the vehicle. Your recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" pricing and customer service commitment. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

July 17, 2017

Fantastic customer service!!! For starters, the 2007 Mercedes Benz I purchased from them was an exceptional value. Every step was easy. Every promise made was kept. Service Depart More

by Anotherround61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Segadelli, Charlie Bernstein
Jul 20, 2017 -

Bourne's Auto Center responded

We are thrilled you enjoying you Mercedes! Your business and your 5 star review are much appreciated by our entire team. If we can be of any assistance at all, please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

July 15, 2017

Amazing I came in looking for a new vehicle and it literally took maybe an hour to pick out a car and get my paper work filled out. Matt and Charlie are amazi More

by AyrionnaWalley1106
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mathieu Poirier, Charlie Bernstein
Jul 20, 2017 -

Bourne's Auto Center responded

We are thrilled you are loving your vehicle and that you chose our dealership for your pre-owned vehicle. The experience you described, in and out within 1 hour, is exactly what we are trying to achieve with every customer. Matt and Charlie are amazing members of our team. Each of them is committed to a high level of customer service and they appreciate your recognition and 5 star rating. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

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