Boston Volvo Cars

Beware of Boston Volvo. If I could give a minus rating, I would. Worst customer experience of my entire life. Wish I'd checked out their rathings before I went there.They ga If I could give a minus rating, I would. Worst customer experience of my entire life. Wish I'd checked out their rathings before I went there.They gave me a printout of the car I wanted. I gave them my credit card. Then they pulled an 11th hour switch that I rejected until they admitted they made a mistake. When I went to see and sign for the car, they showed me a totally different car than the one we agreed on, and pretended I didn't remember correctly. A new level of deceptive practice and classic bait and switch. These guys cannot be trusted. As another reviewer wrote, "Boston Volvo should not be allowed to represent Volvo cars." Salesman was Steve Martinez and Manager is Steve Savage. Avoid at all costs. More

Horrible experience buying a new car. Ordered an XC40 from Ricari and on the day I ordered we agreed on the price (MSRP) and I received paperwork reflecting agreed price. I waited 3 month Ordered an XC40 from Ricari and on the day I ordered we agreed on the price (MSRP) and I received paperwork reflecting agreed price. I waited 3 months as expected for the car to be delivered to dealer. When the car arrived I went to Boston Volvo to pick it up and pay what we had agreed. Ricari suddenly told me the price had gone up by $1,000 because 'that is what the manufacturer is charging us extra.' (I had spoken to him many times before picking up the car and he never mentioned an increase in price.) I refused to pay the extra amount and so they kept me waiting for almost 2 hours while Ricari, Michael in Finance and Gary the GM tried to 'sort things out'. When I finally got the car, I reviewed the Monroney sticker (by law the dealer must give this to you when you buy a new car as it reflects information including the MSRP from the manufacturer) in the glove compartment and it confirmed that they were not charged more by the manufacturer. Bait & switch. I will go out of my way to have my car serviced at another dealership. An aside, if the dealer tries to upsell you the bronze, silver and gold protection, go to AAA and get the same coverage for 50% less. More

Bought a CPO vehicle on a Thursday. Five days later I was on my way to pick it up when they texted me that the car was not ready. They “found” a cracked bumper and ripped upholstery t Five days later I was on my way to pick it up when they texted me that the car was not ready. They “found” a cracked bumper and ripped upholstery that needed repair. What was it doing on the lot as a certified vehicle? When I got the car a week after I bought it, the replacement bumper was installed wrong. I had to go back to the dealer and wait all day while they fixed it. Since it drove with a shimmy I had them do a 4 wheel alignment (they reimbursed me for it after 5 weeks of nagging them). The car still shimmied so I balanced the tires and found out it had a bent wheel. Boston Volvo refused to fix or replace the bent wheel. It cost me $600 to get the wheel right and that was buying a remanufactured wheel on eBay. Be careful buying a Certified Used vehicle from Boston Volvo. They don’t prep the cars well and they don’t take care of you when you find their mistakes. They'll tell you that they put $4,000 into preparing their cars; the car I bought had a dirty interior (sweat stained seat belt and crumbs in the back seat), cracked bumper, ripped upholstery and a bent wheel. Really, the more important thing is that they dragged their feet making it right, and wouldn't make some things right. When you're spending 50k on a used car, it should be a better experience than this one was. More

Rachel B. Was a tremendous help when I leased my new XC60. She brought the car to me in N.H. And spent time demonstrating the car’s functions. The finance de Was a tremendous help when I leased my new XC60. She brought the car to me in N.H. And spent time demonstrating the car’s functions. The finance department completed the transaction easily. I highly recommend Rachel B. And Boston Volvo Village. More

Not an honest dealer. They try to attract people at the beginning by saying there will be large discount because it is close to end of the month. When they actually quoted They try to attract people at the beginning by saying there will be large discount because it is close to end of the month. When they actually quoted me, there was absolute no discount, because they said the model we were looking at is a popular one. They even forgot to add incentives that I should get (Costco, for example). No discount was given and they instead asked me what's the price I am happy with. They also tried to trick me by offering a final price of MSRP on the website plus destination fee. However, the MSRP on the website already includes the destination fee! The whole process to get a real quoted price takes a lot of time. When we were planning to leave, a manager suddenly showed up and told us price is negotiable. There are much better Volvo dealers if you are willing to drive a little bit away from Boston. More

Braeden was friendly, helpful and answered all our questions with no pressure. He was very pleasant questions with no pressure. He was very pleasant More

Bought one of the most expensive cars Volvo sells from this dealer. No heat in electric mode -- their initial solution was to just drive in gas mode. Why bother buying a hybrid if you can't use electric this dealer. No heat in electric mode -- their initial solution was to just drive in gas mode. Why bother buying a hybrid if you can't use electric for 5 months of the year?? Took 4 months to get the replacement part needed and they didn't even let me know when the car was ready. That was May; the heat seemed to work but I didn't need it. The first time I tried the heat again (Nov), it didn't come on; it will now take two months just to get the car back in and they won't order the part until they have the car. More

Extremely dissatisfied/disappointed with our service warranty experience. We were given a the impression that the Volvo VIP Warranty Service would be a good investment at the time of our purchase of a warranty experience. We were given a the impression that the Volvo VIP Warranty Service would be a good investment at the time of our purchase of a used 2017 XC 90 (40,000 miles) in 2020. Since we purchased the car we have had 3 service bills that were not covered by the warranty (A $700 hood issue that caused rain to leak into the passenger side, a phantom $200+ charge for “software updates” , and now more recently a seatbelt repair that totaled $1,300 ) none of which was covered by our warranty. Do not fall for any high pressure tactics the $5,000 we spent for this product was a complete waste. On our more recent experience with the seatbelt repair, after driving home from the dealer, we realized the service team didn’t bother putting back the trunk side panel and left remaining parts in the back of our car. Mind you that we were given the car back a day later from the day that we were originally slotted to receive the car. I relayed feedback to Volvo about the lack of execution and asked for an email address to send pictures to so that I could understand what to do with the parts and ensure the repair was finished. They said that they would have someone call immediately, we have not received a prompt response and it has been now over 48hours since we have received. Better off avoiding this dealership entirely if you’re a Volvo owner and take your service business elsewhere. More

David DelTorto cheated me - overpaid and received a huge bill from Volvo FInance that I was told was cared for with my down payment on the new lease. When I called him, he said "I had a feeling you were go bill from Volvo FInance that I was told was cared for with my down payment on the new lease. When I called him, he said "I had a feeling you were going to call when you got that bill' - he knew he misled me. He also hung up on me. I was pushed and given misinformation so he could make a sales quota. The whole thing felt sleazy and I should have followed my instincts - I am a single mother - no one should be treated like this. More

Bought my first Volvo here in June. Worked with Josh and found the transaction to be fairly easy. The location of the dealership is awkward for a test drive so I actually drove a simila Worked with Josh and found the transaction to be fairly easy. The location of the dealership is awkward for a test drive so I actually drove a similar vehicle elsewhere before I then found the exact model I wanted at Boston Volvo. Overall, pretty easy from start to finish. I Love my new XC40! More