Boston Volvo Cars

In 2021 I bought a Volvo at this dealership because of their stellar service department with my Saab. The first annual checkup in 2022 was quick and easy. However in April for the 2023 checkup it was the their stellar service department with my Saab. The first annual checkup in 2022 was quick and easy. However in April for the 2023 checkup it was the worst experience since 1999. I was second in the door and it took a total of 53 minutes to drop my car off and get a loaner. The tech I dealt with did not seem to know the software on the screens and had problems resetting his password, looking around for help but no-one was available, and had to re-enter the same data several times for some reason. Instead of getting a loaner set of keys from him as was done before, we now had to wait for the "loan coordinator". The woman ahead of me also said she had come here for 14 years and this was the worst visit..she finally got a loaner after 30 min, but I had to wait even more time--about another 12 or 13 min. No one ever called to let me know a status (as was always done late morning in the past). Someone named Chris (not the tech I had dealt with) had texted me at 7.30a to remind me about my appointment (when I was already there) and I texted him back. He said I could keep the loaner for another day! And this for service on a two year old car??? I said no. I was told the car was ready at 3.20p and at 3.30p drove over there, stopping to refill the tank at the Gulf Station on Market Street (0.48 gallons). When I got to the dealer, gave me name and even spelled it, the teller could not find the papers--the tech still had them. I was then given papers to sign. I verified the cost was zero due to the warranty, signed my name, but then read notes about "failed pump" which I knew did not apply...the employee had not put the papers all the way under the "Covid Glass Shield"--and when I pulled the sheets out I saw they weren't for MY car at all. I scratched my name out and asked for the correct papers. The car was indeed washed inside and out, but that's about the only positive aspect of this visit. The next day I found I was billed $1.00 for 2/10ths of a gallon of gas, despite my filling the tank 0.5 miles away (per Google). I had the receipt in hand but was never even asked if I had filled the tank. (that means a 2023 Volvo gets 2.5 miles to the gallon !) A year from now I think I will try out the Natick dealer instead. Oh., and this site below lists people in the Service Dept..wants me to rate who I worked with. NONE of those people work here any more, so I was told. Whatever happened, is abysmal here. More

Long story short, I recently had the worst experience at a dealer or any auto shop I’ve ever had in my 25 years of driving. I’ve been here for service on my 2022 Volvo XC60 a few times, and while the servic a dealer or any auto shop I’ve ever had in my 25 years of driving. I’ve been here for service on my 2022 Volvo XC60 a few times, and while the service was never stellar, it was more than acceptable. Keep in my car is a company vehicle, so cost/unnecessary repairs/etc. did not factor into my rating at all. You can read the details of my interaction below if you want. I dropped my car off Wednesday morning for an appointment for 10k mile service and a broken wireless charging pad. The communication from the my CSR was absolutely terrible and infrequent. Anytime I was told they’d text me with an update, they did not. And throughout the day Friday (yes, they still had the car Friday), I heard nothing at all. Finally I called at 4:30pm Friday afternoon and after ten minutes on hold, they told me they’d have to keep the car for the weekend. When were they going to tell me this??? I requested to speak with the manager. I never received a call. Your mileage may vary, but if you live anywhere near another Volvo dealer or anyone capable of servicing the brand, I’d consider going there instead. DETAILS Wednesday - 9:30am drop off - Informed CSR I could pick up midafternoon or after 5 - Told by CSR she’d text around noon. She did not. - Received text at 5pm – “Vehicle will be completed tomorrow” Thursday - No communication in morning from dealer - I texted at 9:30am, update? Reply was we are looking at completion later today. I will text in a few hours for eta. I did not receive that update. - I texted at 3pm – update? Answer: it is a work in progress, looking at end of today. Possibly the next morning. - Received text towards end of day that would need another day. Friday - no communication from them until I texted at 11am. Update? Answer: still working on contacting the fleet management company (really, after 3 days?) plus “other recommendations.” I said I really needed to know if I could get the car today as I need it for the weekend. - No communication at all for the rest of the day until I called at 4:30pm! On hold for ten minutes, then I hung up and called back. CSR informed me the car would need to be held on to for the weekend. I said that was unacceptable and wanted to speak to a manager. After a time on hold, CSR came back and told me someone would contact me. I asked who and she said either the manager or my assigned CSR. I said no, that I wanted to speak to the manager and she said ok. - Text from my CSR at 5:10pm. I told her was I was extremely dissatisfied with the service, I needed the car for the weekend, and I wanted to hear form the manager. She said it was after hours. I asked if that meant I would not hear form the manager. No reply. Maybe I’m being too harsh, but I feel this complete lack of communication and seemingly lack of caring that I am without my car is simply unacceptable for any car dealership, not to mention a supposed luxury brand that won some award in 2019. Not this year I suspect. They really just seem like they couldn’t care less. More

I called Boston Volvo because my wife’s lease was up and we needed to return her vehicle. I called and the person I spoke to told me I had to return the car at the dealer I purchased it from. I called Volvo we needed to return her vehicle. I called and the person I spoke to told me I had to return the car at the dealer I purchased it from. I called Volvo financial and they told me I could return it to any Volvo dealer as long as I make an appointment so I called back and the person I spoke to paused and then said “well we don’t have any room for it” and hung up on me. The people that work at the dealer are snobby, not friendly and are completely rude. We loved our Volvo but will never do business with this dealership ever again. More

I recently purchased a 2020 XC40 with Bill Denty’s assistance as well as the team that was present on that day. Great helpers along the way and grateful for the guidance and service. Additionally, Wil assistance as well as the team that was present on that day. Great helpers along the way and grateful for the guidance and service. Additionally, Will, Danielle and others helped immensely. Thank you! DD More

As an update on my review, today (September 12, 2022) I had to return for my State Inspection Sticker and to retrieve a couple items. Once again, Will in Service was amazing and took care of arranging all had to return for my State Inspection Sticker and to retrieve a couple items. Once again, Will in Service was amazing and took care of arranging all that was necessary. He called me to inform me that the new vehicle registration and insurance hadn't gone through yet and advised me to return to sales. Once I arrived, Kathy at the front desk helped to facilitate getting what was needed to proceed. John personally spoke with me to assure me that everything was all set and went as far as to share with me some possible good news. Jeff cheerfully greeted me and once again took good care of me while I was waiting. Because service is important to me and so lacking in many places, it is noteworthy to have such terrific staff on every level. You should all be proud and I specifically want to credit Will, Jeff and John with service that went beyond. Thank you all, once again! You are the best on every level. More

What do you think if, after only 10 days of buying a car for $37,000, you had to change the engine oil? then get you check $10 for consolation. Volvo Boston has treated me (their customer) like that! for $37,000, you had to change the engine oil? then get you check $10 for consolation. Volvo Boston has treated me (their customer) like that! More

I would highly recommend Boston Volvo. This is the second time I have purchased a car with them and not my last. Our salesman Racari Keitt was knowledgeable and patient in helping me selec This is the second time I have purchased a car with them and not my last. Our salesman Racari Keitt was knowledgeable and patient in helping me select the right car. I had 1 million questions and comparisons between the models and he explained them all with ease. The finance manager John was also a pleasure to deal with. One of the most wonderful aspects of purchasing a car here was having Sophina Clough as our delivery coordinator. She spent over an hour with me going through the car and the electronics and showing me how to use everything. What an amazing touch to have this service. She even answered a couple of questions after I left the dealership and reached out to her. If you're planning a purchase, The folks at Boston Volvo are true professionals! More

WHAT A TERRIBLE EXPERIENCE! I spoke with Andrew Childers on 03/18/222 at 9:15 regarding a Volvo XC40. I requested quotes for both a lease and finance option, we compare that car I spoke with Andrew Childers on 03/18/222 at 9:15 regarding a Volvo XC40. I requested quotes for both a lease and finance option, we compare that car with a new model (meaning 2022 model) he gave me both options and based on the monthly payments I thought the lease option with 12K per year was the best since the finance option was double the monthly payments. After we agree in the lease number he said around $394 per month he sent me the Application for credit and set up an appointment at 1:00pm. I filled the application up as he requested. I was on my way to Boston Volvo, literally pulling in to their parking lot when Andrew Childers text me and let me know that he made a mistake and he emailed me the new quote, when I open my email and saw the new quote I was extremely upset because the revise quote (due to his mistake) was double of what he said over phone ($394 over the phone, mistake/revise quote $617). He called to apologies which I did not pick up the phone and then another person called to apologies and I did not and will not accept their apologies, I understand we are human and made mistakes and will tolerate a decent error but this one was a Hugh one. Have not heard any solution from them or how they will planning on correcting the error without me having to pay the excess amount of money, in other word THEY DID NOT CARE!! I have read some of the reviews and how lucky those people were to have such a great experience, mine was disaster. DO NOT BUY AT A BOSTO VOLVO THEY DO NOT CARE ABOUT THEIR CLIENTS. JUST BE AWARE! More

When you are purchasing a newer Volvo as a current Volvo owner, you anticipate a level of Volvo service definitely NOT found here. How is this subpar sales team at Boston Volvo allowed to represent Volvo an owner, you anticipate a level of Volvo service definitely NOT found here. How is this subpar sales team at Boston Volvo allowed to represent Volvo and their brand? First time at this dealership because they reached out online after "finding me a better deal" than Wellesley could offer. A comedy of errors ensured which stretched out for months with zero accountability from anyone in this dealership. Promises were not kept, numbers were lied about (emails and texts from salesman Ricari- who was terrible from the get go- were not honored due to his "inexperience?" Michael was the finance manager who was so rude and disrespectful we cannot believe Volvo tolerates a mean bully like him berating customers! for his errors and never once apologizing for his rudeness or owing us a refund and giving us the runaround on an expensive new car no less! Tried to work with sales manager Dave who dismissed us and never once responded to the horrible customer service practices, Sophia was nice to our face when she was brought in to "smooth things over" in the dealership but when the new car car wasn't ready for available or weeks!! she disappeared and left these customers vowing never to return to this dealership. More

ADAM CENTAURO is an outstanding and understanding service advisor. He assures I will return to Boston Volvo for service and sales. Positive influence on the dealer reputation. advisor. He assures I will return to Boston Volvo for service and sales. Positive influence on the dealer reputation. More