Boston Volkswagen

Our experience with Boston VW was great and Paul and Jose, the finance manager, were super to work with. Paul and Jose as well as the Manager went out of their way to assist us in purchasing our 2012 4- Jose, the finance manager, were super to work with. Paul and Jose as well as the Manager went out of their way to assist us in purchasing our 2012 4-door 2.5L Golf. We came to Boston VW after having an absolutely horrible experience at another dealership, trying to sell us a car we did not want. We walked out. So we were a little hesitant in going to Boston VW. We test drove the Golf in January 2012 and were not ready to buy at that time. But we told Paul we would be back. And so we did, two months later. At the time, we thought we were going to purchase the TDI model, but then realised it was a bit above what we wanted to spend. That's when Paul and team went into action and worked their magic with the price and the financing. The price was fantastic and the interest rate came in much lower than we anticipated. Best of all, their was no pressure, just answering our questions and giving us options Boston VW also has an excellent range of vehicles. Thank you Paul and everyone at Boston VW!! We will back soon to buy that second car that we talked about! More

I had a great experience with Boston Volkwagen when needing to purchase a car with only a short period of time to work with. I new what I wanted and the price that I was looking to spend, and Gavin was needing to purchase a car with only a short period of time to work with. I new what I wanted and the price that I was looking to spend, and Gavin was very accomodating and worked with me very carefully to ensure that I would be satisfied with the end result. I would definitely recommend Boston Volkwagen, especially Gavin, to anyone looking to purchase a new or used Volkswagen. They have great service, and more importantly, prices! More

Matt my salesman was friendly,informative about the vehicle ,and didn't waste my time!I was traveling a long way so I asked him to just give his best deal and we worked #s quickly.I felt it was a fair vehicle ,and didn't waste my time!I was traveling a long way so I asked him to just give his best deal and we worked #s quickly.I felt it was a fair deal for both parties and I was happy with what they gave me for my trade!!! Chris was my financial guy who was very friendly,informative and got me a great rate!! Overall it was a very good experience!! Normally I hate buying vehicles because of the way dealerships operate. This was painless,high marks for these guys!!! More

We had a great experience everything went very smoothly, our sales person was great he really new the cars and helped us find what was right for us, we really appreciated his patience. We did shop around, a our sales person was great he really new the cars and helped us find what was right for us, we really appreciated his patience. We did shop around, and feel like we got a great price, overall everybody we dealt with was very nice, we would definitely recommend Matt and Boston vw More

I feel very fortunate to have worked with Robert Ferrand during my purchase of a new VW Touareg. Throughout the process, Robert treated me and my family with respect and fairness, and made a clear and succ during my purchase of a new VW Touareg. Throughout the process, Robert treated me and my family with respect and fairness, and made a clear and succesful effort to exceed our expectations. Ultimately, Robert found us exactly the vehicle we wanted for a very fair price. I would not hesitate to work with him on my next purchase, and recommend him to friends/family. More

We bought a new 2012 Volkswagon Jetta Sports Wagon. Rob, our salesperson, was great! He was friendly, answered our questions and there was no pressure from him about buying the car. I feel we got a good tra our salesperson, was great! He was friendly, answered our questions and there was no pressure from him about buying the car. I feel we got a good trade-in value for our old car and a good price for our new one. The only trouble we had was trying to get the exterior color we wanted but are happy with what they had in stock. Rob also took the time to go through all the interior features with the car and helped getting our cell phone linked up with the car's bluetooth feature. I would recommend using Rob as your salesman at Boston VW. More

The morning after someone hit our car, we dropped it off at the body shop and were told it would be 1 to 2 weeks, depending on how responsive the insurance company was. We already knew the insurance estimat at the body shop and were told it would be 1 to 2 weeks, depending on how responsive the insurance company was. We already knew the insurance estimate would be low and Dan said that VW would take care of all of the back and forth with the insurance. I was glad to have a dealer involved with that voice of authority. What I really appreciated about the experience was the handful of interactions with Dan: he was patient, clear, open to questions, and willing to talk until I had it all clear regarding insurance, loaner car (and how to have insurance cover the cost), timing, etc. In the end, it was ready on Friday and Dan tracked us down -- called all the numbers he had for us until we answered -- so that we could have our car for the weekend. And OH, the car was CLEANED during it's stay there. More

We were approaching the end of a Jetta Lease and went in to have our lease bought out and get into another car. By the time we left I actually thought I was on a hidden camera show and John Quinones (What w to have our lease bought out and get into another car. By the time we left I actually thought I was on a hidden camera show and John Quinones (What would you do) was going to come walking out. First we met with a very nice salesman. He showed us the car we were looking for and even promised to throw in a NAV system for free. "Great!" As we were sitting at his desk with him, the service (manager?) stormed over and berated him for something. Screaming, he said "I hate this f'ing place, I hate the f'ing people....etc. All of this within one foot of my wife and I. My wife was appauled but I decided to ride it out to get the "great deal." It was late so we made an appointment to return the next day to have our turn in car appraised and go over numbers. We called the next day to see if we could come in earlier and were told by our salesman (who we liked) that he could no longer work with us because I had clicked on a "get quote" button on the website and now must work with the internet salesman (who actually emailed me a written quote with a good monthly payment). We complained and after two more calls were told it was ok to work with our guy. We went back in and were just starting to work out numbers when the conversation was taken over by the business manager who laughed at the "thrown in NAV" that we were promised and also basically discarded the emailed quote and then came back with a ridiculously high monthly payment. He basically scolded the salesman (in front of us) for even making the offer and then proceeded to explain why we had no idea how this works (in detail). We had enough and stood up and laid out how "nuts" this place was and left. From there went to Colonial in Medford. Night and day difference in professionalism. They treated us respectfully and were very helpful. The number was better but we tried Quirk in Braintree (also a great buying experience) and left a few hours later in the exact car we wanted (with he NAV) for less than I was paying on my turn in lease. I wanted to drive back to Watertown and hang my a$$ out the window of the beautiful new car in front of their showroom, but my wife's classiness prevented it. I would not buy a candy bar from the Boston VW vending machine. AVOID THIS PLACE AT ALL COSTS!!!!! September 22, 2011 More

Chris Trombino is the most unprofessional person I have ever dealt with in the car business. I had negotiated the terms of the car price and the financing terms over email. Because Chris and Gavin had a mi ever dealt with in the car business. I had negotiated the terms of the car price and the financing terms over email. Because Chris and Gavin had a miscommunication about the interest rate that was quoted, Chris had a MELTDOWN of epic proportions. Problem was, he had this argument with Gavin and the ensuing meltdown in front of his customers. Initially Gavin tried to take the stance that they wouldn't have a reason to withhold a lower rate from us. For anyone not familiar with the financing peice of buying a vehicle, the higher the rate the dealership can give to the client the more of a kick-back/rebate the finance manager and the dealership receive back from the bank they put the loan with. After a heated exchange, Chris conceded the lower rate only to BERATE my girlfriend and I for the next 20 minutes while he put together the paperwork. He accused me of mistreating them even though I had almost no interaction with them outside of the even-keeled, straightforward emails that I mentioned. At one point he suggested that he might "mess up" the paperwork "accidentally", I guess as a way to get the last laugh. At one point I thought we were getting Punk'd because I have never encountered someone so emotionally unstable not just in a business environment but in general. I figured he was an established actor hired by one of my friends to mess with us... We were subjected to this for close to 20 minutes before we were finally allowed to leave with a car that was priced right but with memories that will scar our psyche for a long time to come... More

Jose was an excellent salesperson to work with. He was very helpful and patient with me and not pushy at all. I wanted a black on black Jetta and they didn't have any available anywhere in the state. Jos very helpful and patient with me and not pushy at all. I wanted a black on black Jetta and they didn't have any available anywhere in the state. Jose managed to find one in a different state and work something out so that I could get what I wanted. He also continues to follow-up and check in with me to see how the car is running. I would recommend Boston VW and Jose to anyone interested in purchasing a VW. More