Boston Volkswagen

Brought a Used Passat wagon with 40,000 miles, 10,000 left on the warranty. One month after purchase, I noticed The windshield fluid was leaking, and one door lock was not working, so I brought it int left on the warranty. One month after purchase, I noticed The windshield fluid was leaking, and one door lock was not working, so I brought it into warranty service. The service person at my local VW dealer told me that a whole was sawed out oif the wheel housing, for some unknown reason, and that the fliud leak would not be covered under warranty because of this, it was assumed that a rock had gone throught the housing and caused the damage. Since I had the car one month, I felt I was sold a deffective car, and the dealer should help in some way this matter. Although Kyle appeared to be friendly, and said he would do what he could for any problems at the sale (We want you to be happy!), his attitude changed dramatically whan asked to help. He was saying things like "How do I know what happed to the car". It was he was accusing me of sawing a hole in my own car! And It's a "Used car", you should expect problems. (For what it is worth, I know used cars, I have a Subaru with 200,000 miles, still running, that I purchased with over 100,000 miles with less problems than than this VW Passat) Anyhow, from my experience, you can expect no help, unfriendly communications and a really bad feeling from Boston VW and Kyle. Remember, if you buy from these guys, and somehting goes wrong, their attitide is it's your fault. More

One of the WORST dealers I have EVER dealt with. They have a completely incompetent staff, starting from the salesmen all the up to the financing/accounting managers. <br><br>By all means, take you busin have a completely incompetent staff, starting from the salesmen all the up to the financing/accounting managers. <br><br>By all means, take you business somewhere else. <br><br> More

I biught ny Passat at this dealership. Initially Service was good. As the days went on it became horrible.<br><br>When my warranty is running out, they adviced me to buy the Extended warranty from them. The was good. As the days went on it became horrible.<br><br>When my warranty is running out, they adviced me to buy the Extended warranty from them. They said their extended warranty is just like the manufacturer's warranty. I got that believing these guys.<br>When I went to Service my car they started talking about all sorts of charges. Reason : MY car is under EXTENDED WARRANTY. I remainded them about what they said while I was shopping around for Extended warranty. They just blinked their eyes.<br><br>Horrible showroom. They better learn how to treat the customers.<br><br>They also have to improve service department. More

I don't think I ever had a good experience when I brought a car in for service, so this place does not necessarily stand out, but I still wanted to share my experience.<br>I bought my 98 Golf GL used from th a car in for service, so this place does not necessarily stand out, but I still wanted to share my experience.<br>I bought my 98 Golf GL used from the owner in 2000. The car had originally been purchased from Boston VW. I had been dealing with the check engine light coming on for a while when I decided to have it fixed in May 2004. I was told that the car needed some new vacuum hoses, an engine breather valve and potentially a new throttle body housing, approx. $800 worth of parts and labor. I got away without the new throttle body housing, still paid around $400 and the check engine light was on again on the way home. They said they had cleaned the throttle body.<br>Now, 3 month later with the check engine light still on the car failed the emission test and I took things in my own hands. I cleaned the throttle body myself (it did not look like anybody had touched it recently), a 10 minute job with a $2.50 throttle body cleaner spray from the store and my old toothbrush, reset the computer and voilá, the check engine light is off.<br>The customer service staff did not deal well with my complaints. In some places they weasel themselves out of a sticky situation by becoming overly friendly and accomodating. Here they just became aggressive, interrupted me while I was explaining etc. I will not return, even if I have to drive twice as far for service. More