Boston Volkswagen

Just purchased a new Jetta here from Hamil, and I can't sing his praises enough. This was my first lease, but after Hamil fully explained the process , and my options, I felt completely at ease. I tried th sing his praises enough. This was my first lease, but after Hamil fully explained the process , and my options, I felt completely at ease. I tried thinking of something not-so-good to say about my experience so I wouldn't sound like a cheerleader , lol, but I can't ! Just thought everyone should know. More

I had been shopping around for a Volkswagen ( Golf ) and had been to a few other dealerships ( looking for deals at large suburban dealerships ). One of them was so full of bait and switch that my wife and had been to a few other dealerships ( looking for deals at large suburban dealerships ). One of them was so full of bait and switch that my wife and I had to leave in the middle of the negotiation ( was that bad ). Plus, this was for a new car. After some abhorrent experiences, I noticed Boston VW right in my backyard ( not literally, but close :-). We spoke with Gavin, and he was very polite and informative. Ultimately, I chose the 1 year old Rabbit , which I still drive and love ( almost two years since ). Basically, the guys here are honest and stand by there quotes. Plus, I understood that they needed to make a living but they also understood that I needed to get a fair price on a very good car. When it comes time for my next purchase ( my wife likes Subarus, I love VW ) I will definitely be giving Boston VW in Watertown MA my business ( maybe my wife will convert )! BTW, Gavin is very straightforward, no b.s. and also the management will stand behind the deal-and their vehicle service and parts is great too. Jehan More

We agreed on a price by email (best lease offer of the 3 dealerships I checked out). Went there on a Thursday night to sign everything, and picked up the car on Friday night. Couldn't have been easier. dealerships I checked out). Went there on a Thursday night to sign everything, and picked up the car on Friday night. Couldn't have been easier. More

I have needed a lot of repairs on my Golf ever since moving to Boston 3 years ago. I thought often about getting rid of my car due to the amount of repairs it has needed. When I first moved to Boston, I moving to Boston 3 years ago. I thought often about getting rid of my car due to the amount of repairs it has needed. When I first moved to Boston, I went to another dealership, but the service reps there were not helpful and tried to sell me services I did not need. Then, I came to Boston VW and have been incredibly impressed by the service department. In particular, Mike Dacruz has been incredible in helping me make informed decisions about my car. He has given me much needed peace of mind when I have been under stress due to repair costs. I can honestly say that Mike's exceptional service and genuine kindness has kept me coming back to Boston VW when my car has problems. I feel good about taking my car to a place where I know they have my best interests in mind and are not simply trying to make money off of me. As a result, I continue to be a loyal customer. More

I have been with this Watertown VW branch for apporx 3 years. I am the type of person that typically gets frustrated when dealing with auto repairs.- but not here. Armando has been great and takes his t years. I am the type of person that typically gets frustrated when dealing with auto repairs.- but not here. Armando has been great and takes his time with me. I always feel comfortable with the services that I receive. The work is completed in a timely manor and accommodations are always met in order to keep me from any inconveniences. I am very pleased with this dealership and would highly recommend VW Watertown to family and friends. More

I came in with a lease that was expiring and not 100% sure what to do. Hamil was very patient with me over the phone and in person with my bazillion questions. His patience, thoroughness, and follow th sure what to do. Hamil was very patient with me over the phone and in person with my bazillion questions. His patience, thoroughness, and follow through made me feel so confident that I stuck with a VW. He was able to understand what I really needed, and offer upgrades, but NOT push me to getting things that were not important to what i needed in a car. Jose i only worked with briefly with my paperwork, plates, etc...but he went above and beyond to make sure I could get everything done while I was there for the transfer! More

Great service, knew which car I wanted to purchase and there was no hassle, took my trade-in and we had a deal! Overall a great experience with everyone I dealt with. there was no hassle, took my trade-in and we had a deal! Overall a great experience with everyone I dealt with. More

Martin Lugo is an extremely competent salesman. He is knowledgeable of his product and able to answer the many questions we asked him. He is professional, made time for us during his very busy schedule, knowledgeable of his product and able to answer the many questions we asked him. He is professional, made time for us during his very busy schedule, accommodated our schedules, and is friendly and a pleasure to deal with. He worked very hard to make buying and adjusting to a new car a less stressful, and even enjoyable experience. Jose Feliciano, in charge of some of the paperwork regarding the transaction, was also very professional and friendly. Both salesmen stayed late to close the deal. More

I gave Boston VW high ratings because the experience was fantastic. I am not a person who is interested in haggling and all that, and I didn't even feel like I had to here. Mike was friendly as soon as we fantastic. I am not a person who is interested in haggling and all that, and I didn't even feel like I had to here. Mike was friendly as soon as we walked in, and Chris did a great job helping me finance the vehicle. I feel very safe in my pre-owned Jetta, and can't thank Boston VW enough for a great car! More

Stavros provided to us excellent customer service. We were very pleased with his promptness, friendliness and professionalism. We would definitely recommend him to our friends. were very pleased with his promptness, friendliness and professionalism. We would definitely recommend him to our friends. More