Boerne Dodge Chrysler Jeep

They are thorough in their approach to repairs. They always are helpful with reminders or suggestions on maintenance and never insistent. Getting work done with the vehicle and getting transporta They always are helpful with reminders or suggestions on maintenance and never insistent. Getting work done with the vehicle and getting transportation to and from the place while work is done is a pleasure with drivers like Henry. More

I brought truck in for regular maintenance- oil, coolant flush and during coolant flush a sensor got dislodged. They could not retrieve it so said I should pay for the part $300 + and the dealer would cove flush and during coolant flush a sensor got dislodged. They could not retrieve it so said I should pay for the part $300 + and the dealer would cover the labor. That seems like a terrible way to run a business. More

I brought in my 2020 Ram (Limited) due to several warning messages indicating that my rear suspension and multiple messages stating needs service. I brought the vehicle in Friday (29 July) for services. I w messages indicating that my rear suspension and multiple messages stating needs service. I brought the vehicle in Friday (29 July) for services. I was told that it will take 72 hours for the services to be completed. No one called to provide vehicle repair update (courtesy call). In the meantime, I received a call on Sat (30 June) if I was interested in trade in. I blew a cap after receiving that call. I figure the phone call was related to the vehicle repair and not trade in. I decided to call Monday (Aug 1) since I have not received a courtesy call from Boerne Dodge, learning that my vehicle has a module problem and that the no one has a clue how long b4 a replacement module will become available and/or completion of vehicle repair. I'm paying uber for pickup/return home in the absence of a loaner vehicle. I am a disabled veteran, who highly depends on the reliability of the RAM Limited vehicle to take me to work and weekly medical appointments due to my combat wounds. I Spent a lot of money on a RAM to find out that there are no loaners for customers when vehicles are in for service and unavailable parts on hand. Boerne Dodge does not keep repair bench stock parts available or conducts repair parts demand analysis avoiding long term vehicle repair and leaving customer stranded w/o a vehicle. Not a very good customer approach leaving customers stranded. In addition, I’m totally dissatisfied with Boerne RAM servicing and how customers are being treated. Thank you for your time and efforts in serving our Veterans. More

Fast professional politely responded to all my needs we had Jason fix our 1500 eco desel truck in a few day happy to be back on the road :) had Jason fix our 1500 eco desel truck in a few day happy to be back on the road :) More

I called and got an appointment in days not 3- weeks . I got a call back what needed to be repaired the next day . The repair was done quickly after the parts arrived at dealer . I am very satisfied. Will I got a call back what needed to be repaired the next day . The repair was done quickly after the parts arrived at dealer . I am very satisfied. Will recommend this dealer . More

First time there. Person who helped me was amazing. I felt very comfortable. He even took care of a recall I wasn’t aware of. Person who helped me was amazing. I felt very comfortable. He even took care of a recall I wasn’t aware of. More

Did what I requested, got me out of there in a timely manner, thanks for the good service manner, thanks for the good service More

Amazing service. ..very relaxed experience...all expectations were met and exceeded! Highly recommend this dealership ..very relaxed experience...all expectations were met and exceeded! Highly recommend this dealership More

The service was great , could use a few current magazines or at least rotate the older magazines out of the waiting area . or at least rotate the older magazines out of the waiting area . More