Boerne Dodge Chrysler Jeep

RUN RUN RUN fast and far away. I'm so sorry that we bought from here. First sign we should have paid attention to - we had to find the truck ourselves. Second sign the salesman knew nothing about what bought from here. First sign we should have paid attention to - we had to find the truck ourselves. Second sign the salesman knew nothing about what he was selling. Third sign, the place is FILTHY and severely outdated they have a display with cassette players (I feel bad for the receptionist (really nice lady)). Men are spitting in trash cans with customers standing around - it was just surreal. If all that sounds bad...I haven't even begun to scratch the surface. We saw the deal on 2011 Dodge Rams $12,500 off the MSRP, when we got there we were told it wasn't all RAMS just 2500's. So we picked out a 2500. When we started paperwork they told us the more we spent the bigger discount we got...clearly that's not what the Ad says. We didn't argue much because other dealerships use the same tactics or they try to tell you it's a particular truck on the lot. And unlike 99% of the dealerships I've dealt with Boerne doesn't fill up your vehicle. Actually for us we were told the guy with the purchasing card had left for the evening (it was 8pm on a Saturday - closing time)the truck was on empty and could only make it 10 miles but there was a gas station down the road. My husband asked if he should come back to get it filled up to which the salesman said we only give you twenty bucks and it's probably not worth it for you to come back. My husband and I get in the vehicle and we notice it's not a keyless entry like we asked for! So while my husband fills the truck up with gas I press the bluetooth key on the radio only to find out it's not enabled on the truck (another thing the salesman "uh huh'd" when my husband asked if it came with it. The next morning I'm still a little angry about the gas, key, and bluetooth thing and I notice the inspection sticker is only good for the next 7 months....we just got 2 new vehicles about 5 months ago and those stickers are good until 11/2012 and 10/2012. Needless to say I told my husband to take it back and get our paid off trade in back. Well they sweet talked him and assured him on Monday all the issues would get taken care of and they would call him back with a solution. It is now Friday and after 2 more calls just today there has been no call back. The odd thing is if you research this dealership (which I'm kicking myself for not doing) everyone has the same story. It's sad that they would lose two potential lifetime customers and their referrals over a tank of gas and inspection stickers (we gave up on the bluetooth and the keyless entry - not sure that I want them to work on the truck if they are at the same level as the salesman.) More

My wife and I just purchased an expensive Dodge Laramie with an amazing array of electronic features. I really appreciated Roy's expertise in explaining the operations of those features and in helping us with an amazing array of electronic features. I really appreciated Roy's expertise in explaining the operations of those features and in helping us find the perfect vehicle for us. Roy worked with us to ensure that we were completely satisfied with the vehicle and the final negotiated price. We particularly liked working with him without the pressure you sometimes find at car dealerships. Roy and the entire dealership put our needs first, and that is the road to success for any business and its customers. More

I have taken my vehicles to the Boerne Dodge dealer for the last 4 years. Personnel is always friendly and professional. I want to give special commendation to Charlie Hulbert, SVC Advisor. He has always b the last 4 years. Personnel is always friendly and professional. I want to give special commendation to Charlie Hulbert, SVC Advisor. He has always been honest and professional and readily available to take care of all my vehicle's needs. I have a choice to go to other dealers within reasonable distance from my home but I will continue to bring it to Boerne Dodge Dealer and what makes the difference is knowing that Charlie will be there and will take care of the mechanical needs of my vehicles. More

I bought a 2007 Ram 2500 a couple of years ago. It had a clear title. Because of a salary cut and the increasing price of diesel I found that I could no longer properly maintain it. I went to Boerne to tr clear title. Because of a salary cut and the increasing price of diesel I found that I could no longer properly maintain it. I went to Boerne to trade for a regular 1500. I found Paul and Mickey extremely helpful. They spent a lot of time with me trying to find a 1500 that would allow me to trade even. They did find a few and I picked one of them, so I drove in with a 2007 Ram 2500 and drove out with a 2010 Ram 1500 SLT, 5.7 Hemi, and numerous goodies. I'm very pleased so far. The above transaction occurred in January 2011. Both Paul and Mickey knew I had a 6500lb travel trailer that the 1500 needed to pull. Neither of them warned me or said anything about the fact that the 1500 with the installed 3.21 gears was not capable of pulling the trailer. I pulled it to Rockport, TX in April. The truck struggled severely with this load. I did a lot of research and found that these gears were not capable of pulling this much weight. Mickey had since left Boerne Dodge so I talked to Paul and someone in the Service Department. Paul refused to believe that this 1500 was not capable of pulling this much weight. As a matter of fact he guaranteed me on both the sales day and this day that the 1500 would pull 10,000lbs. I finally contacted Chrysler and filed a complaint. The lady there has been trying to talk to the Service Manager. To-date nobody at Boerne Dodge has returned her calls or mine. Chrysler will not pay to replace the gears with 3.55 or 3.92. The dealer will also not pay the $1900 to replace the gears. So, I'm stuck. Lesson learned. I would recommend not shopping at Boerne Dodge in Boerne, TX, as you cannot believe anything they say. Buyer beware!!! More

Went to look for a new truck during the test drive I asked what the bottom line was and was quoted the the sticker price. I responded with I don't want to spend all day here please give me the lowest pr asked what the bottom line was and was quoted the the sticker price. I responded with I don't want to spend all day here please give me the lowest price, response again was full sticker for a ram 1500. I told him i would compare his best price with a competitor in SA and buy from the lowest but I refuse to spend all day haggling, response again was sticker and was told to get a price from another dealership first and then we could talk. I left and will never return, I recommend you do the same. More

The Boerne Chrysler Dealer has been great to work with starting with the initial sale two years ago and all service received to date. The team at Boerne Chrysler is friendly, courtliest, and hones t team starting with the initial sale two years ago and all service received to date. The team at Boerne Chrysler is friendly, courtliest, and hones t team of people. What they commit to, they deliver to ….great place to do business. I would recommend this dealer to anyone that wants a great deal on a Chrysler/Dodge/Jeep vehicle.co More

I went in not knowing exactly what I wanted and was shown the Dodge Charger. I thought it was out of my price range but after they crunched the numbers it wasn't. It's i car I love and highly recommend to ev the Dodge Charger. I thought it was out of my price range but after they crunched the numbers it wasn't. It's i car I love and highly recommend to everybody because of the way it drives and how much room is actually in it. The employees at this dealership knew what I liked and would like to have and they nailed exactly what I really wanted. I went in thinking I was going to get something that was just ok, and i left with a car I felt and still feel great in. More

My wife and I went to check a Ram 1500 crew cab that they anounced on the newspaper that had 16k of discount. On my way to the dealer I figured that there would be a trick on those 16k, but that in the end a anounced on the newspaper that had 16k of discount. On my way to the dealer I figured that there would be a trick on those 16k, but that in the end at least I would have about 13k or so in discounts. When we arrived they showed us what trucks they had and told us that they still had the discount anounced in the newspaper but it would not apply to all trucks. We saw some of the trucks and went inside to talk numbers. We were looking for a crewcab and the price we were looking was in the 23,000 more or less. The "Fianacial advisor" went to a lot of places trying to look for prices but he did come back with a regular cab truck in the 22k's and told us literaly that "the newspaper was just advertisement" and smiled at us. We told him that they had the price we looked for in other dealers and he told us that those trucks were cheap and second category with no AC. After that he told us to come the next day in the morning to check what he could do for us, and give us the truck that was on the same advertisement announced for 15k at 22k. The announcement was made on the San Antonio Express Sunday Car shopper (29aug2010. Look for this labor day shooper discounts and if you appreciate your time don't waste it driving to this dealer, use your time wisely in another dealer that knows how to win costumers. More

This was the worst experience my wife or I have ever had trying to purchase a car. We went the first time because we heard a radio ad claiming $13,000 off Dodge Ram 1500s. When we went, we spoke with Steve, trying to purchase a car. We went the first time because we heard a radio ad claiming $13,000 off Dodge Ram 1500s. When we went, we spoke with Steve, told him we were in the market, but we were not quite ready to buy yet. He let us test drive a truck, and explained that the discount was on a select few trucks that the dealership had purchased at a discount from the manufacturer. We checked the web site a couple of weeks later to see that the discount on some of the trucks was now $15,000. The site said $4,500 Dodge/GMAC discount and $10,500 Boerne Dodge discount. I called Steve to see what they had for the $15K discount. He told me they had about 19 trucks at that discount, starting at $37K before the discount. I told him I wanted to meet with him to see what they had, since I was ready to buy. When I got there, Steve was with another customer, and told me Roy would help me out. Roy showed us the trucks, but told us that the only trucks eligible for the $15K discount were the ones marked $50K and up. He also mentioned the discount was based on upgrades that they had made at the dealership. Very few of the trucks had accurate pricing, so when we wanted to get the price of a couple of vehicles, Roy had to go inside to look up the information. We told him that we did not understand the discounts, since the web site and Steve both claimed $15K off. Roy said that some of the salesmen do not understand the discounts and brought us inside to talk to Darryl, who we met the first time we visited. Darryl is supposedly Steve's boss. We saw Steve walking around, but he never approached us. Darryl came out and said he was going to get us the correct information. We went back out and found a truck we liked, Daarryl told us that the truck was $15K off and would have a discounted price of $28,640. He mentioned some of the upgrades, and that the truck did not have the bed rails. We drove the truck, and upon returning told him we wanted to get more information, numbers, etc. He said that we would have to wait until Monday (this was on a Friday) before he could get us all the information we wanted, which sounded odd. We asked him if they could hold the truck for us until then, and he said no. I asked him if someone wanted to buy the truck before Monday, what would they do. He said, Oh I can get you that information. He got me some figures on a print out with a total sales price of around $32K. I asked him how he came up with that figure because he told me $28,640 earlier. He went away and came back with slightly different figures that still did not reflect the correct price he told us. He said it was because the truck only had a $14K discount, since it had no bed rails. My wife and I both told him that he never mentioned that earlier. In a very condescending way he told us that he did mention the $14K discount on the truck due to a lack of rails. My wife and I both know what we heard, and this man was mistaken. He finally got up and said he would find out more information for us. At this point we had already been here a couple of hours, and had gotten nowhere. Another gentleman cam out, I don't know his name but he was a tall white guy, also very condescending. We explained our frustration, but received no apologies, only an explanation of the $10,500 Boerne discount. He mentioned that their discount was composed of a bunch of other discounts that we do not qualify for. We wanted to know if the salesmen receive training to understand the discounts, and he said they just get training to show the vehicles and get the customers back to the table for someone else to do all the paperwork. Again, we expressed our frustration and confusion, and disappointment for driving all the way to Borene to look at something that was not as advertised. The guy was very arrogant in his response, which upset my wife. At this point I knew that we would never be a customer of Boerne Dodge. I told my wife "let's just go. They obviously do not want our business." The guy was not apologetic, and in a very sarcastic way, said thanks for coming out to Boerne Dodge. We saw Steve on the way out. He was trying very hard to avoid eye contact with us. What a bunch of cowards and Jerks!! More

Run away as fast as you can! These guys are the most incompetent group ive ever dealt with. The service techs WORK ON COMMISSION! My jeep was in for over two weeks and the called to say it was done. T incompetent group ive ever dealt with. The service techs WORK ON COMMISSION! My jeep was in for over two weeks and the called to say it was done. Three hours later it broke down again. Save yourself time and money and go elsewhere! More