Boerne Dodge Chrysler Jeep

Excellent and quick service. Very friendly and professional staff. Waiting area clean and well stocked. Very friendly and professional staff. Waiting area clean and well stocked. More

Courteous team with a customer centric service process which leaves customer feeling important and respected. which leaves customer feeling important and respected. More

They repaired my 2019 RAM Limited's bubbling dashboard back around 2021 under factory warranty. I specifically asked if I was covered if it happened again. I was told there was a 2 year warranty on part back around 2021 under factory warranty. I specifically asked if I was covered if it happened again. I was told there was a 2 year warranty on parts/labor, so yes. Fast forward to 2023 and the replacement dash started bubbling and now the instrument cluster cover was all warped. I brought it back after the manufacturer warranty expired, but while the 2 year parts/labor warranty was still supposedly in effect. I was told they would repair it under the 2 year warranty, but there was a shortage of dashboards due to this being a common problem and they didn't know when replacements would come in. Fine, I can wait AS LONG AS I'M STILL GOING TO BE COVERED, regardless of how long it takes, right?? Yes. Over the course of a year, I visited and called many times trying to get a status of a new dash since they never kept me updated. Also to keep reminding them I was still waiting. But parts were supposedly still in short supply due to the high demand for replacements. I even called corporate to ask if I could be given some priority on a replacement dash. They referred me back to the dealer and said they have to put the parts order in, which I of course relayed back to the dealer. Now, a year later, I'm going "enough is enough!" I went back to the dealer this week to insist we're now way beyond reasonable, and it turns out the service advisor no longer works there. They claim they can't find any records of my repair request, no logs of any calls, messages, visits, corporate calls, nada. It's like the problem never existed. Yet I lost track of how many times I've reached out to my advisor, both on the phone and in person, over the year. Apparently NOTHING was documented. How is that possible? So while telling me "We're sorry, we failed you, we know this is a common vehicle defect that you have a right to be upset about, and we understand your frustration", I also get "but because we have no evidence you were ever here for this repeat problem and you're out of manufacturer warranty, there's nothing more we can do. You'll have to take it up with corporate." Apparently because the work was originally done under the manufacturer warranty, and I'm now out of that warranty, so their 2 year warranty doesn't apply. What?? No, I don't have records of every time I dropped by or called to ask for a status, or kept a written record of the request for a replacement. Why would I? I thought it was the dealer's responsibility to document and monitor their customer's situations and keep them posted. I have no problem calling corporate and letting them know this was a textbook case of how to do everything wrong, leave the customer out to dry, and ruin the brand. And also telling everyone to avoid this dealership. Side note. I stopped bringing my vehicle there for service after my manufacturer warranty expired (due to years, not miles). I was there for an oil change once and they tried to sell me all new tires after less than 25K miles of wear saying they were down to 3/32 and needed to be replaced because they were getting dangerous The truck sits in the driveway most of the time so it didn't make sense. I went over to Discount tire for a second opinion and they measured them at 5/32 and still had at least 5K of safe life left, if not more. Never trusted them again. Hope you get better repair service than I did. Warning to the wise if you do still choose to go there...document EVERY interaction you have with them and keep it somewhere safe. More

Good, easy, fast got in same day and left within a few hours. Do all my car maintenance there. hours. Do all my car maintenance there. More

Boerne dodge Chrysler jeep went beyond to help me get into a truck of my liking. Aswell fixing my used truck for free even drove all the way to my location with a loaner and took my truck looking forward into a truck of my liking. Aswell fixing my used truck for free even drove all the way to my location with a loaner and took my truck looking forward to do future business with them. Thanks again yall. More

Jared was AWESOME! And whoever my finance guy was? The 392 jeep? My man you are invited to my kids first bday! You guys have earned a lifelong customer And whoever my finance guy was? The 392 jeep? My man you are invited to my kids first bday! You guys have earned a lifelong customer More

Really happy with the level of service for this maintenance appointment. Service was completed super fast, communication was outstanding the entire time. Appreciated the offer the service manager T maintenance appointment. Service was completed super fast, communication was outstanding the entire time. Appreciated the offer the service manager Taylor provided that I happily took advantage of. The waiting room is nicely appointed and I was able to get some work done while I waited. We drive almost 20 miles to take our van to this dealership when there are closer options available but the service is well worth the extra miles. More

My service advisor Taylor guided me through the service visit and set the expectations as to when the Jeep would be ready. It was a recall and thus I had to leave the vehicle overnight. He stayed in visit and set the expectations as to when the Jeep would be ready. It was a recall and thus I had to leave the vehicle overnight. He stayed in touch with me to let me know where in the process the vehicle was and when I could expect it back. The recall was completed and he let me know of some other services the jeep needed based on mileage. He was able to bundle a service package together for me and saved me some money. I really appreciate the extra care that he provided. More

Prompt and professional customer service Tucker went above and beyond to assist me with my issues including getting me a ride home despite the fact that I lived a short ways outside their normal ride pe above and beyond to assist me with my issues including getting me a ride home despite the fact that I lived a short ways outside their normal ride perimeter More

Boerne Doge is the best. From purchasing to servicing, the staff is personal and professional and always works to please the customer. They go the second mile, and that's har From purchasing to servicing, the staff is personal and professional and always works to please the customer. They go the second mile, and that's hard to find these days. They have earned my business forever. More