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Bocker Auto Group - Service Center

Freeport, IL

4.2
126 Reviews
Call Service Center (815) 656-4138

126 Reviews of Bocker Auto Group - Service Center

Sort by
February 01, 2025

Did what I needed in short order all worked good. Made an appointment for checking trouble with the radio. More

by fredschub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Busker
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January 27, 2025

Best Chevy dealer I have been to, Friendly service and clean shop. Nice waiting area. Everyone was so friendly and helpful. More

by rotonut2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Lampros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Delbert Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Robb
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2025 -

Bocker Auto Group responded

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience at Bocker Chevrolet GMC. Providing friendly service and maintaining a clean, welcoming environment is important to us. We appreciate your kind words and hope to see you again soon! Sincerely, The Bocker Chevrolet GMC Team

January 26, 2025

They were extremely professional and very prompt on the oil change that I had done. I highly recommend them in the future. More

by dgroeling11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Bardell
Report | Print
Jan 27, 2025 -

Bocker Auto Group responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Bocker Chevrolet GMC to be professional and prompt during your oil change. Your recommendation means a lot to us. We look forward to assisting you again in the future! Sincerely, The Bocker Chevrolet GMC Team

January 25, 2025

On our last visit the person that worked with us was more concerned about making a sale than helping us with fixing the car we had in his shop. Never called us back for a curtesy car while our car was being More

by Wendyveach68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad Leverton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Busker
Report | Print
Jan 27, 2025 -

Bocker Auto Group responded

Thank you for sharing your experience with us, Wendy, and we appreciate your feedback. We understand that communication and customer service are crucial, especially when it comes to servicing your vehicle at Bocker Chevrolet GMC. We would like the opportunity to address your concerns further. Please feel free to reach out to us directly so we can assist you in resolving this matter. Your satisfaction is important to us, and we strive to uphold our standards. Sincerely, The Bocker Chevrolet GMC Team

January 25, 2025

still waiting for parts for my car, left out in the cold and I think the diesel fuel congealed. More

by l.kraut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Lampros
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Bocker Auto Group responded

Thank you for sharing your experience with us. We understand your concern regarding the delay in receiving the parts for your vehicle and the potential impact on its performance. At Bocker Chevrolet GMC, we strive to provide timely service and support. We encourage you to reach out to us directly so we can assist you further and address your needs. Your feedback is appreciated, and we will work diligently to ensure a resolution. Sincerely, The Bocker Chevrolet GMC Team

January 24, 2025

Bocker's did a great job on my scheduled appt. Had me in and out in no time at all. Friendly folks. Thank you More

by MPDOMINI1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Lampros
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Bocker Auto Group responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with us at Bocker Chevrolet GMC. Our team strives to provide friendly and efficient service, and it's fantastic to know we met your expectations. We look forward to seeing you again soon! Sincerely, The Bocker Chevrolet GMC Team

January 24, 2025

Everything went great they did a great job. i have always had good luck with them. More

by garydubey71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2025 -

Bocker Auto Group responded

Thank you for your kind words! We're thrilled to hear that everything went great and that you've always had a positive experience with Bocker Chevrolet GMC. We appreciate your loyalty and look forward to serving you again in the future! Sincerely, The Bocker Chevrolet GMC Team

January 23, 2025

Body Shop did an excellent job and timely. Very accommodating to make this a successful repair. Nice job! More

by serafini77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gretchen Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Bocker Auto Group responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our Body Shop at Bocker Chevrolet GMC. Our team strives to provide timely and accommodating service for all repairs. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Bocker Chevrolet GMC Team

January 23, 2025

I had my car detailed inside, And they did a wonderful job. It looks like brand new. More

by BBICKER1135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delbert Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Bocker Auto Group responded

Thank you for your kind words! We're thrilled to hear that you were pleased with the interior detailing of your car and that it looks brand new. At Bocker Chevrolet GMC, we take pride in our work, and your satisfaction means a lot to us. We hope to see you again soon! Sincerely, The Bocker Chevrolet GMC Team

August 05, 2023

Service department is TERRIBLE‼️. Went in for a blown tire - was sent from GM roadside which had us towed there. Service department was very rude and told us if we don’t have your ti More

by Marcure
Service Communication
Recommend Dealer
No
Employees Worked With
Brad Leverton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2023 -

Bocker Auto Group responded

Marcure, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Bocker Chevrolet Buick GMC Team

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