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Bob Stall Chevrolet
La Mesa, CA
64 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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64 Reviews of Bob Stall Chevrolet
June 11, 2018
Worst Experience buying USED ever! I bought a used truck "AS-IS" from Bob Stall and within 24 hours had a check engine light come on for the evap system. I was falsely told during the s I bought a used truck "AS-IS" from Bob Stall and within 24 hours had a check engine light come on for the evap system. I was falsely told during the sale that "buyers remorse" does not apply to used vehicles. This was a lie and I would've utilized option had I not been lied to. Truck had 2 engine codes both of which were not meeting California Emissions Standards. I called them and explained to them my situation, they requested I bring the truck into be seen and speak with an advisor on my options. I brought it in 30 mins later and was told at 9:30 AM! that the advisor went home sick, but I wouldn't have to pay for the diagnostic. I was told that my charge would be $196 for a $30 part. I asked to speak to the sales manage to get this fixed due to the fact that AT THE TIME OF SALE the vehicle was not emissions standard ready and that I have only had the truck for 24 hours. After leaving several voicemails and calling back I was finally put in touch with Essi who greeted me hostily and told them I shouldn't threaten them with a negative review because I bought the vehicle used and "as-is". I was told they would fix the ISSUES and be called back the following day to pick up the truck. Next day, got a call from Gary saying truck was ready to be picked up. In order for me to pick up the truck I had to sign papers saying I could not ask them to fix anything else that goes wrong with the truck. Seems like blackmail and not giving customers confidence in their purchase at your establishment. But ok, I sign thinking this is over. I drove off the lot got onto HWY 8 and check engine light comes back on for the same issue I brought it in for to get fixed. They lied to me and duped me, I missed 2 days of work over this and am now out $720 to fix the issue they never fixed and told me they would fix. Bob Stall sold me a vehicle that did not and couldn't pass emissions inspection at the time of sale and told me I was not eligible for Buyers Remorse. I won't get the truck back for another week due to these repairs. They cost me time, money and huge inconveniences. Had the vehicle for 1 week and its been in the shop for 6 days. I would NEVER recommend buying from here and after seeing the other reviews I feel like others are saying the same. Do yourself a favor buy going somewhere else. Somewhere that is honest and reputable. More
by Michael C.
Employees Worked With
Essi, Gary
February 13, 2018
Worst custumer service post purchase ever They are quick to sell you the car and will assure you that any problems that come up they will deal with. But once one does after 1 week of ownership They are quick to sell you the car and will assure you that any problems that come up they will deal with. But once one does after 1 week of ownership they become usless. More
by Gilbert
Employees Worked With
Adolf garcia
January 31, 2018
Great Car Buying Experience Purchased a car here recently and it was such a nice experience. No pressure, Jon showed me around, reviewed all my options, let me drive a few and ga Purchased a car here recently and it was such a nice experience. No pressure, Jon showed me around, reviewed all my options, let me drive a few and gave me time to think about the purchase. Been a Nissan driver for years, was pretty sold on continuing with Nissan but with better overall reviews and the low pressure sale, I bought here. So far they have been great with things. Feel like the salesman knew the product and got me the best deal for the money. Recommend anyone to purchase from here. More
by Pam
Employees Worked With
Jon
September 20, 2017
Rude, bad mannered Sales Manager I would like to say, that they were fast to respond to my email inquiries and the showing salesman was courteous and attentive, we were looking for a I would like to say, that they were fast to respond to my email inquiries and the showing salesman was courteous and attentive, we were looking for a car for my older parents, when they transferred us to the "Sales Manager", he's was patronizingly rude. He said his car was below market price, I asked for a Blue Book proof and it was a whopping $7.00 dls below, so I said thank you, and was about to leave, when he asked me a reasonable price for the car, I said 16k which was about what I had researched, when I was about to stand up he shouted that If I wanted a car without an engine he could sell it to me at that price. I was really insulted and disappointed of his attitude so I went to Courtesy Chevrolet and they treated us like a family, they got us a better car, a better price and better deal. More
by wwwcarshop
Employees Worked With
George and The rude Sales Manager
August 10, 2017
Made up for the first issue. First visit had issues and was not pleased. They contacted me and have shown they do care about client service. Wish this would have been the case on First visit had issues and was not pleased. They contacted me and have shown they do care about client service. Wish this would have been the case on the first visit but at least they have worked with me and made the situation understandable. More
by Trevor
Employees Worked With
Mo
May 19, 2017
Watch out for the "Best price Guaranty" This Guaranty does not mean you can't find a discounted Vehicle at a different dealer you often can and Bob Stall will not match there price. I found This Guaranty does not mean you can't find a discounted Vehicle at a different dealer you often can and Bob Stall will not match there price. I found the same 2016 Silverado diesel at Courtesy Chevrolet with the same options for $2500.00 less the day after I bought my truck and was told that vehicle had factory discounts on it and they could not match that price. (So much for the best price guaranty) Before you buy contact Courtesy's internet department,you'll be glad you did. More
by bstamper
Employees Worked With
Sales Mgr.
February 09, 2017
Do Not Take Your Vehicle for a Repair This dealership had my Car on an insurance claim since November 14, 2016 and Today is Feb 9, 2017. They game me the Run around and when I finally cam This dealership had my Car on an insurance claim since November 14, 2016 and Today is Feb 9, 2017. They game me the Run around and when I finally came to pick up my Car I had different Rims other then the ones I paid for and specified. They will do you any kind of way. No Integrety, Honesty, or Good Customer Service that that won award for in 2015. I think they Got the big head and do me any kind of way! And I had a $500 deductable but some how managed to still pay $1000. And then I had an huge scratch on my driver side mirror More
by Cedric Cobbs
Employees Worked With
Body Shop
November 18, 2016
Poor Customer Service I came by the service department with a friend to ask for help with his headlights. I asked Eric Beyer if the service department was busy. He told me, I came by the service department with a friend to ask for help with his headlights. I asked Eric Beyer if the service department was busy. He told me, "No, it's just a regular day" so I asked if he could have one of the service guys take a look and shoot me in the right direction. Mr. Beyer then told me he couldn't do it and it would be tomorrow before he could get to it. LIKE THE TITLE SAYS, xxxx POOR CUSTOMER SERVICE. Please feel free to contact me (619)212-0787 if you would like to discuss this matter further. More
by Tyrone Doughty
Employees Worked With
Eric Beyer
March 04, 2016
If I could give them no stars I would I made an appointment with the service department to have my vehicle looked at since we have been having problems with our air conditioning and defros I made an appointment with the service department to have my vehicle looked at since we have been having problems with our air conditioning and defroster not blowing properly. We have had the blower motor and the resistor changed out multiple times and our mechanic said it looks like we have a short so we need to take it in to someone who works in electrical to get it fixed. When I dropped of my vehicle at eight this morning I was 20 to 30 mins early for my appointment. I was greeted by rose and after taking my info she offered to have the courtesy shuttle drive me home. I was told it probably would be early afternoon before they actually had run the diagnostic test and figured out what was wrong. Rose asked me not to call her she would call me once she knew what repairs the truck needed. At 4 p.m. I called her since I hadn't heard from her all day I explained to the man who answered the phone that I had dropped my truck off this morning and hadn't heard anything he told me that it looked like the diagnostic hadn't been done and he would have rose call me back when she was done assisting the customer she was helping. When she asked if she could keep the truck overnight and I explained to her I needed it back since I have kids I have to drive to school. Rose said she was going to head out to the bay to talk to the mechanic and find out if he had run the diagnostic yet and found what the issue was and she would call me back in five mins. At this point my husband and I headed over towards the dealership from our home in san diego. Fifteen mins later a block and a half away from the dealership rose called me back she said that the mechanic hadn't run the diagnostic yet and that I could take it home and bring it back in the morning and it would be worked on first thing. At this point i let her know we were on our way in and i would see her soon. When we got to there she explained that sometimes repairs take time to diagnose and my husband at that point pointed out that they hadn't even started to try to diagnose the problem. I told her they had our vehicle for eight hours and I had an early morning appointment with them and that they hadn't done anything and this just wasn't okay. I asked what if I had chosen to stay until I found out what was wrong with it and how long it would take to fix. Her answer was we wouldn't have let you we would insisted on giving you a ride. At that point I informed her that she had turned two loyal chevy customers away from chevy and that I wasn't going to bring it back to them in the morning since I had already given them a whole day and they hadn't done anything I wasn't going to waste any more of my time on a dealership that doesn't see the importance of ensuring timely service. Every other chevy dealership I have ever gone to ensures when you have an appointment that they see your car on that day and diagnose what is wrong with it. My husband and I have had chevy's since 2001 and we have always had great service and never been treated like we were today. So to sum it all up don't take your vehicle here unless 1. when dropping it off you want to be told don't call us we will call you 2. all day wait with no word and no one even looks at your vehicle 3. you aren't allowed to stay and wait to find out what is wrong with your vehicle 4. Cannot run a diagnostic in a Timely Manner 5. Service Representative Rose doesn't care if you are helped in a timely manner and cannot understand the meaning of the word Appointment. More
by Jenna M.
Employees Worked With
Rose
January 15, 2016
Couldn't be happier I was shopping for the new 2016 Camaro 2SS and Patrick showed me one they had on the showroom floor even though he knew it was not the color I was goi I was shopping for the new 2016 Camaro 2SS and Patrick showed me one they had on the showroom floor even though he knew it was not the color I was going to purchase. We met with him twice so that my wife could also view this car and then he helped me track a car they had in transit and notified me the day it arrived. During all this he was very knowledegable about the car itself and Chevrolet's status codes. During the negotiations he did all he could to represent my position to the sales manager and I felt I was treated very well by both. This is a model that is in very short supply and they still negotiated in good faith and I got the deal I wanted. The car buying process was fun and I enjoyed everyone at the dealership. More
by duginca
Employees Worked With
Patrick McClain
