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Bob Smith Toyota

La Crescenta, CA

4.2
357 Reviews

3333 Foothill Blvd

La Crescenta, CA

91214

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357 Reviews of Bob Smith Toyota

July 04, 2020

Great Service Experience Service was completed on time with extra care disinfecting my car interior. Mike was accommodating and made sure that all my requests were completed t More

by mikey1719
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Burkholder
Jul 06, 2020 -

Bob Smith Toyota responded

Thanks for the great review and for choosing us to service your vehicle. We look forward t working with you again!

July 02, 2020

Easiest car buying experience ever. Pete Smith and everyone at Bob Smith Toyota were easy to work with and they went out of their way to help me find and get the exact car that I wanted. More

by eileen
Recommend Dealer
Yes
Employees Worked With
Pete Smith, Ron Smith
Jul 06, 2020 -

Bob Smith Toyota responded

Eileen, We appreciate your business and the positive review! Thank you for coming in and we look forward to working with you again!

June 30, 2020

Good service rep and knowledgeable (Greg-thank you), but lack of good mechanics. Couldn’t fix the issues, even I test drove with master mechanic and he recognized the problem. More

by A G
Recommend Dealer
No
Employees Worked With
Greg
Jul 06, 2020 -

Bob Smith Toyota responded

Thank you for taking the time to share your experience, and for the kind words about Greg—he sure is great! Regarding the service, we would like to learn more about your situation so we can better understand your frustrations with our mechanics. Please contact our Service Manager at erich@bobsmithtoyota.com.

Mar 10, 2021 -

A G responded

Finally, after talking to service manager, I test drove the truck with shop manager, and he was able to pin point the problem immediately. Also, he performed additional test to make sure my suspension is okay. I am happy with the service now. I want to thank Greg for his professional service again. Thanks to Vic to fix my Tacoma, and Eric to make sure I am happy with service.

June 25, 2020

Had a good, easy experience when I went to get my car serviced at the La Crescenta dealership. It was simple booking an appointment, and I got a reminder for it, too. Didn't have to wait long for my go More

by Sue
Recommend Dealer
Yes
Employees Worked With
Brian
Jun 29, 2020 -

Bob Smith Toyota responded

Sue, We appreciate your business and for choosing us to service your vehicle. Thanks for the great review and we look forward to working with you again!

June 23, 2020

Mike Berkholtz (not 100% sure of the spelling) Is the best service advisor. He should be running that place! Honest, hardworking, detailed oriented, friendly. G More

by LAgui
Recommend Dealer
Yes
Employees Worked With
Mike Berkholtz
Jun 25, 2020 -

Bob Smith Toyota responded

Thanks for the great review and the kind words about Mike! We look forward to working with you again!

June 16, 2020

The service representative Alex was great. He was responsive and called me as soon as my car was ready for pickup. The service was good and thorough. I feel confident that my car is dependable and ru More

by wachter2
Recommend Dealer
Yes
Employees Worked With
Alex
Jun 18, 2020 -

Bob Smith Toyota responded

We appreciate you taking the time to share your experience! Thanks for your business and we look forward to working with you again!

June 13, 2020

What can I say, it is Bob Smith and only dealers that I can trust my car with them. Their work and customer care are the best. More

by Janetarik
Recommend Dealer
Yes
Employees Worked With
Haik Ketsoyan - Management
Jun 15, 2020 -

Bob Smith Toyota responded

We appreciate the 5-star review and for choosing to have your vehicle serviced with us. Thank you for your business and we hope to see you soon!

June 12, 2020

great service even though I have a closer toyota dealership I choose to go to Bob Smith Toyota. their service is excellent and quick. they check for any recalls an More

by LADDLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie
Jun 15, 2020 -

Bob Smith Toyota responded

Thank for your loyalty to our dealership and for sharing your positive experiences! We appreciate your business and look forward to working with you again!

June 09, 2020

Thank you Mike for your great service. Very efficient and nice personality to deal with. Very helpful and prompt, Been going there for a while and never been disappointed More

by chirpsbow
Recommend Dealer
Yes
Employees Worked With
Mike
Jun 15, 2020 -

Bob Smith Toyota responded

Thanks for the 5-star review and for choosing us to service your vehicle! We hope to work with you again soon!.

May 29, 2020

My experience with Bob Smith Toyota was enjoyable and pain-free Joe was very helpful the finance gentleman was very helpful there was no hidden cost I walked out with the car I what it at the price I wha More

by James
Recommend Dealer
Yes
Employees Worked With
Joe
Jun 01, 2020 -

Bob Smith Toyota responded

Thank for your business and the 5-star review! Please let us know if there is anything else we can hep you with. Safe travels!

Jun 12, 2020 -

Bob Smith Toyota responded

James, Thanks for the awesome review! We appreciate your business and look forward to working with you again!

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