Bob Smith Toyota

Servicing your vehicle here is way too expensive. They will overcharge you on every little bit of maintenance that they can try to swindle you into purchasing. Some of the maintenance I requested was They will overcharge you on every little bit of maintenance that they can try to swindle you into purchasing. Some of the maintenance I requested wasn't even completed, which nobody at the dealership told me about face to face. I had to read the 7-page service report to find that out. I will never take my car back here again. It is a scam and you can get everything they offer done for a third of the price with any independent mechanic. More

I've had only Toyota cars for a long time now. I bring in my car for oil changes and other maintenance. There used to be a rare gem of a service advisor here named Emily. She was patient, answered I bring in my car for oil changes and other maintenance. There used to be a rare gem of a service advisor here named Emily. She was patient, answered all questions and thorough. But she found another job so I've had appointments with others. They talk fast and rush, rush. Too bad it's the closest dealership and they do offer rides so I can work somewhere else while I wait for my car to be serviced. Look, I am happy to recommend them if they make changes. If you've had similar experience with them and you do a similar review, maybe they can see that we are pulling for them to improve. More

Sako, the salesman, was patient, answered out questions and he went out of his way to explain all the features of the car. and he went out of his way to explain all the features of the car. More

Horrible ! SERVICE ADVISOR WAS SHADY and a LIAR This dealer allows the service advisors to scam the customers. They hide info from customers in the hopes of r SERVICE ADVISOR WAS SHADY and a LIAR This dealer allows the service advisors to scam the customers. They hide info from customers in the hopes of running up huge service fees. The Service mgr is horrible and is no help at all. BEWARE of the SCAM ARTISTS @ BOB SMITH TOYOTA SERVICE More

Best car buying experience ever! No pressure and totally efficient. Great team at Bob Smith! No pressure and totally efficient. Great team at Bob Smith! More

The service and understand of our choices and options was exceptional. The sales person spent a lot of time with us and actually changed our choice based upon the safety capabilities of the car. exceptional. The sales person spent a lot of time with us and actually changed our choice based upon the safety capabilities of the car. More

Excelente servicio se siente bien por toda la cortesía y profesionalismo FELICIDADES por el personal profesionalismo FELICIDADES por el personal More

I have used this dealership several times and have had very good and prompt service very good and prompt service More

I've been a client of this company for more than 5 years. I brought my cars for service /repairs. I liked the way the personnel handled their clients. the service is fast and efficient. That's why when I cha I brought my cars for service /repairs. I liked the way the personnel handled their clients. the service is fast and efficient. That's why when I changed my car to a new one, I got my lease from this agency. Keep up the good work! More

The reason for my mixed review: So far, I was happy with their maintenance services, mainly because of Greg and his very helpful, upbeat and honest approach to customer service. I had a very unpleasant inte their maintenance services, mainly because of Greg and his very helpful, upbeat and honest approach to customer service. I had a very unpleasant interaction last time with their sales department (if you're considering buying a car from them, look elsewhere, they will rip you off, but that story would take too long here). This most recent time, another rep (Ara) "helped" me with the maintenance appointment. When I brought the car in, he was tight-lipped, only mumbled something about expired Toyota Care, and the car only needing tire rotation. He told me that the car should be ready in 1 to 1.5 hours. After that, zip. I received no updates, heard nothing. 5 hours later, since I had no number to contact and check on status, I just went to the dealership. Ara checked, the car was ready, but he tried to sell me a cabin air filter replacement. I declined (they charge $55 - of which $20 for the filter - , it's a 2 minute job you can do yourself very easily). No apologies, no word on what was performed or what the next service will look like. This really makes me reconsider if I shouldn't just go to an independent place for future needs. Why should I pay $40 for tire rotation and get such below-average treatment ? I used to like Bob Smith and wanted to support a local family-owned place. More