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Bob Smith Toyota
La Crescenta, CA
360 Reviews
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360 Reviews of Bob Smith Toyota
November 18, 2025
I recently purchased a new vehicle from Bob Smith Toyota and had a genuinely great experience. Everyone was friendly and helpful, especially my salesperson, Mark Young, his manager, John from Internet Sales and had a genuinely great experience. Everyone was friendly and helpful, especially my salesperson, Mark Young, his manager, John from Internet Sales, and the finance manager, Todd. They worked with me to get a great deal, clearly explained each step, and were very transparent throughout the entire process. Overall, it was a positive experience and a pleasure doing business with this dealership. More
by Harpreet
Employees Worked With
Mark Young, Todd
June 20, 2025
The Service Manager at Bob Smith Toyota Erich Fertschneider is a terrible person and incredibly rude to both his customers and employees. He acts like its his way or the highway and is completely Fertschneider is a terrible person and incredibly rude to both his customers and employees. He acts like its his way or the highway and is completely unprofessional. STAY AWAY FROM BOB SMITH TOYOTA UNTIL HE IS NO LONGER THE SERVICE MANAGER. More
by output.influx
Employees Worked With
Erich Ferschneider
March 04, 2025
Bob Smith Toyota has been our Go to Dealership to buy a new car for over 15 years. The incredible service and help starting with Sako, our super sales associate, Jesse his partner and Todd in Financing ma new car for over 15 years. The incredible service and help starting with Sako, our super sales associate, Jesse his partner and Todd in Financing make getting into new wheels a dream. It all starts at the top with Mike Smith the owner delivering time after time the best guidance and help. After at least 10 car purchases and leases we would never go elsewhere. Lisa Hunter & Harold Bezazian More
by lisahunter15
Employees Worked With
Sako, Jesse, Todd
November 21, 2023
The service rep. Took care of my wife’s 2015 Avalon for 8 years. Which helped me immensely with the decision to buy another Toyota. Jaime Guzman is responsible for th Took care of my wife’s 2015 Avalon for 8 years. Which helped me immensely with the decision to buy another Toyota. Jaime Guzman is responsible for the repeat sale. More
by Munoz1982@att.net
Employees Worked With
Jaime Guzman
November 19, 2023
The salesman was very attentive, knowledgeable, and thoughtful. They had the exact car I was looking for at a reasonable price. The salesman spent a lot of time explaining all the features of the car. thoughtful. They had the exact car I was looking for at a reasonable price. The salesman spent a lot of time explaining all the features of the car. I could not be happier with my total experience. More
by Jane
Employees Worked With
Salesman, Eric
November 09, 2023
Terrible experience with the sales team and manager at Bob Smith. I have been in the market for a Grand Highlander since it was available. I live local to Bob Smith but have been doing my research for the Bob Smith. I have been in the market for a Grand Highlander since it was available. I live local to Bob Smith but have been doing my research for the car and found other Toyota Dealerships that are selling the GH at no dealer markup. Explained that to the salesman and said to come in, test drive the car and see what the manager can do. I had no idea what they were doing but when giving me an estimate for my my car, but they broke my panorama sunroof to my trade in and had the audacity to still charge me 11% (over $6,500!) dealer markup! They explained “all I did was press a button”. Yes, but you didn’t consult me to make sure whatever you were doing was not going to break my car! INSANE! To say the least, I went to I went to another Toyota dealership and bought a 2024 Grand Highlander Hybrid for no dealer markup. Save you time and money and go elsewhere.$6,500 it worth the research. More
by Tim
Employees Worked With
Sales Manager
October 05, 2023
Efficient, trustworthy, professional , simpathic, patient, knowledgeable, I will always come and will recommend this location of Bob Smith to all my friends and relatives, Vahik the chief mechanic is patient, knowledgeable, I will always come and will recommend this location of Bob Smith to all my friends and relatives, Vahik the chief mechanic is the best, so knowledgeable, efficient and very professional. And working with the fleet manager Mr.Young Lee is so smooth, pleasant and informative, that you will make no mistake on your decision. More
by andrenikou
Employees Worked With
Fleet manager Young Lee
August 21, 2023
This is my third vehicle purchased from Bob Smith Toyota. Tom Moratto is professional and consultative and patient to work with. Pete Smith has been working with me for 17 years and he is an honest Toyota. Tom Moratto is professional and consultative and patient to work with. Pete Smith has been working with me for 17 years and he is an honest no nonsense man to work with. He backs up everything he tells you and the service provided after the sale is excellent. We will keep going back to Bob Smith for vehicles needed in the future. More
by m.swenor
Employees Worked With
Tom Moratto and Pete Smith
August 08, 2023
Servicing your vehicle here is way too expensive. They will overcharge you on every little bit of maintenance that they can try to swindle you into purchasing. Some of the maintenance I requested was They will overcharge you on every little bit of maintenance that they can try to swindle you into purchasing. Some of the maintenance I requested wasn't even completed, which nobody at the dealership told me about face to face. I had to read the 7-page service report to find that out. I will never take my car back here again. It is a scam and you can get everything they offer done for a third of the price with any independent mechanic. More
by evancombs
Employees Worked With
Hank Fairchild
