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Bob Rohrman Kia

Lafayette, IN

4.4
937 Reviews

701 Sagamore Pkwy S

Lafayette, IN

47905

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937 Reviews of Bob Rohrman Kia

December 08, 2022

The people were great and friendly amd Josh gray was such a good help and fot me in a car I wanted with the car payment that I wanted will buy another car from him again More

by partlowjeremy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Jones, Josh Gray
Dec 09, 2022 -

Bob Rohrman Kia responded

Thank you so much for your kind words, Jeremy, and for taking the time to leave us this wonderful feedback!

December 04, 2022

Great customer service. Very helpful! Work with me to get comfortable price and down payment More

by DUSTINHARVEY1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Vandeveer, Josh Gray, Russell Corcoran
Dec 05, 2022 -

Bob Rohrman Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bob Rohrman Kia!

December 04, 2022

The dealership was adequately staffed, customer friendly, and provided a great sales environment. The whole process went quickly without making me feel rushed to purchase or delayed in completing the sale. More

by PSLANDESS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Vandeveer
Dec 05, 2022 -

Bob Rohrman Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 03, 2022

Bob Rohrman Kia did an excellent job. They were efficient and friendly. They were able address the issue with my vehicle and get it back to me and a timely manner. More

by JDH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Sanders, Patrick Hertz, Matthew Yero, Austin Brown, Allen Gooch, Luke Rohrman, Rob Jones, Kayla Enrico, Matt Mailloux
Dec 05, 2022 -

Bob Rohrman Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 03, 2022

Had very good service very helpful customer service was great answered all my questions and went above and beyond More

by MAOWENS7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James
Dec 05, 2022 -

Bob Rohrman Kia responded

Thank you so much for choosing Bob Rohrman Kia! Please let us know if we can be of any more assistance!

December 01, 2022

This dealership went above and beyond for me. Drove 5 hours away to get this car. Everything was communicated through email since I had to work and the deal still went smooth. Thank you Josh & Ru More

by Korianat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Gray, Russell Corcoran
Dec 02, 2022 -

Bob Rohrman Kia responded

Thank you so much for your excellent review! We are so glad that Josh and Russell had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

December 01, 2022

Very nice and professional courteous took the time to answer are questions knowledgeable and he called us to check on us More

by SANDYTHEFOX1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James, Logan Vandeveer
Dec 02, 2022 -

Bob Rohrman Kia responded

Thank you, Sandy, for choosing Bob Rohrman Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 01, 2022

would not close my ticket . I was told that mechanic fixed my car and drove it around to make sure . I drove 5 hours to get my car. turned the engine on and warning lights went More

by silvija.macerniute
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla Enrico, Matt Mailloux
Dec 05, 2022 -

Bob Rohrman Kia responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 01, 2022

Very good people, they make sure that you are satisfied with the work and service provided More

by BHAAS7335
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
Dec 02, 2022 -

Bob Rohrman Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 29, 2022

Not up front and honest, said it was being looked at; it was not. Fees are MUCH higher than they should/could be (and were elsewhere!) Just be transparent. NOT trustworthy!! More

by dawnschwarz85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Hertz, Allen Gooch, Luke Rohrman, Rob Jones, Josh Gray, Kayla Enrico
Dec 03, 2022 -

Bob Rohrman Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Dawn, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Dec 03, 2022 -

dawnschwarz85 responded

You had days and days to “turn things around” and make them right while you had our vehicle. It was a clear choice you made to contribute to be deceitful. Since our vehicle was in your service department, you have all the personal information. Your manager basically threw our keys at us and turned and walked away. There’s been no contact since.

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