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Bob Rohrman Hyundai

Lafayette, IN

4.5
582 Reviews

304 Sagamore Parkway N

Lafayette, IN

47904

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582 Reviews of Bob Rohrman Hyundai

August 04, 2022

Quick and easy service. The service rep, Chris, Was excellent to work with, and answered any questions I had. Very professional with explanations of the entire process. More

by MPASS414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris, Rich Gagnon
Aug 05, 2022 -

Bob Rohrman Hyundai responded

Thank you! Chris and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman Hyundai.

August 02, 2022

The service dept was very friendly, helpful, knowledgeable, and accommodating. Will return for future maintenance. More

by BRYANTPEARMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Gagnon
Aug 02, 2022 -

Bob Rohrman Hyundai responded

Bryant, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rich and our service team met your expectations. Thank you again for choosing Bob Rohrman Hyundai, we look forward to having you as one of our valued customers for many more years to come!

August 02, 2022

They were great fix my car and got me in and out they was nice too More

by NIXJ77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Nowling, Rich Gagnon, Brianna Modungo, Cory Chapman
Aug 04, 2022 -

Bob Rohrman Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman Hyundai.

July 28, 2022

The personal attention to my specific needs and questions were professionally handled. I’ll be back soon! Thanks More

by kenbootsma
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rich Gagnon
Jul 31, 2022 -

Bob Rohrman Hyundai responded

Thank you for the five-star rating, Ken. We are very happy to have provided you with such a positive experience. We sincerely value your business and look forward to your next visit.

July 27, 2022

The service area was so clean and bright instead of greasy and dark. The service rep, Chris was great at explaining about everything needed. Thank you! More

by miskodie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in Service. Brandon in Parts, Rich Gagnon
Jul 27, 2022 -

Bob Rohrman Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 27, 2022

Quick easy service. Needed my oil changed and these guys got it done super quick. On top of that I got a car to drive around in while my car was in service. Great genesi More

by SCOTTYIS01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Gallegos
Jul 28, 2022 -

Bob Rohrman Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 24, 2022

They contacted me back quickly when they were trying to sell. But after sale they wouldn’t answer my calls it took me 3 days and getting upset with them to get a call back with questions I had More

by axsom68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rich Gagnon
Jul 28, 2022 -

Bob Rohrman Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

July 21, 2022

Garrett and staff were very helpful with my new purchase! I would definitely recommend to anyone More

by KENTOPORK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Nowling, Rich Gagnon, Brianna Modungo, Cory Chapman
Jul 22, 2022 -

Bob Rohrman Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 20, 2022

Took my car in for an oil change. They told me 1) that I needed to have my tires rotated (I just had them rotated 2,000 miles ago, so I knew they didn't need to be rotated), 2) Drive More

by cwarren154
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Gagnon
Jul 20, 2022 -

Bob Rohrman Hyundai responded

Thank you for your feedback. Our goal is to make sure everyone who walks through the door leaves happy, and we'd gladly discuss your concerns in more detail. Please don't hesitate to reach out to us directly, we're here to help! Thanks again for choosing Bob Rohrman Hyundai.

July 18, 2022

The complimentary service was supposed to include a synthetic oil change AND a free tire rotation. I see nothing on the service report that indicates the tires were rotated. Also the tire pressure in t More

by Haldeman2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rich Gagnon
Jul 22, 2022 -

Bob Rohrman Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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