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Bob Penkhus Mazda at Powers

Colorado Springs, CO

4.6
1,198 Reviews

7455 Test Drive

Colorado Springs, CO

80923

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1,198 Reviews of Bob Penkhus Mazda at Powers

October 26, 2020

Great place to buy a car. Keith V. made sure I got the exact car I wanted.. Very personable and friendly atmosphere. Love my new Mazda CX5! More

by pickless13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Vanhurk
Nov 02, 2020 -

Bob Penkhus Mazda at Powers responded

Congratulations on your new CX-5! We are so happy we could help you get into that new car. We will make sure to let Keith know he did a great job. Come see us again!

October 26, 2020

Love my 2020 red Mazda CX-5. Staff very professional, knowledgeable, and courteous. Impecable COVID sanitization. Outstanding automobile buying experience. Am running out of accolades. Whew! 25 at last!! More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Thiboult as car salesman extraordinaire., John Day
Nov 02, 2020 -

Bob Penkhus Mazda at Powers responded

Ed thank you so much for sharing about your buying experience. We are very pleased we got you into that new CX-5. We will share your kind words with the whole team. See you next time!

October 22, 2020

Everything in the Service Dept. and Body Shop went well, especially that we got a loaner car to use while the work was being done. Prices in Parts Dept. seem to beb.k high. More

by WNHS64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda in Service Dept., Jason in Body Shop., Jerry Lane, Colton Lewis
Oct 29, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you for your honest feedback. We are happy to hear we could help you service your car without interrupting your day. Come see us again.

October 22, 2020

I have life time oil change plan. Scheduled an early one-hour oil change for 0800. Had another event planned at 1030 - south of town. At 0900, I asked for an update. Service agent went back to investiga More

by LOKILANI143
Recommend Dealer
No
Employees Worked With
Jerry Lane
Oct 27, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at social@bobpenkhus360.com or 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

October 20, 2020

Jeff and the team at Bob Penkhus Mazda at Powers were a pleasure to work with! We bought our CX-5 from them in 2017, and with the needs of our family changing, we were looking to upsize into a CX-9 or equi More

by SilvaFox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Day, Jeff Huston
Oct 23, 2020 -

Bob Penkhus Mazda at Powers responded

Congratulations on the new car. We are so happy we could help you find the right vehicle for you and your family. We take great pride in providing a product that makes people want to come back. We will make sure to let Jeff and the rest of the sales team know about your review!

October 09, 2020

Always helpful and Mazda is the only brand I will drive. Great experiences with Bob Penkhus and all of their employees. I will continue to drive Mazdas. More

by RWC62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Lane, Kris Bradney
Oct 13, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you so much for the 5-star reviews. We will make sure to share your words with the whole team. Come see us again!

October 08, 2020

Appointment was honored on time and service attendant was pleasant and efficient. Waiting area is ancient. Service technician forgot to reset my maintenance notification. I read the manual and reset it my More

by MPSMSC1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Lane
Oct 13, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you for your honest feedback. We do apologize for the inconvenience of not resetting the notifications. We are happy we could help you get your car serviced. Please see us again for any car needs!

October 08, 2020

Good customer service. Jerry was very helpful. My vehicle is running smooth. The service was performed in a timely manner. Will use this location in the future. More

by RICHARD BROWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Lane
Oct 13, 2020 -

Bob Penkhus Mazda at Powers responded

Richard, thank you for the 5-star review. We will make sure to let Jerry know that he did a great job. See you at the next appointment.

October 07, 2020

It took 1 hour and 45 minutes for an oil change. You tried to charge me over $50 in air filters. I think that is enough said. More

by kane.s
Recommend Dealer
No
Employees Worked With
I don’t know
Oct 13, 2020 -

Bob Penkhus Mazda at Powers responded

Dear Kane, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at social@bobpenkhus360.com or 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

October 04, 2020

In the few visits I have made to Bob Penkhus Mazda, I have been very pleased with everything I needed done. Everything was done professionally, explained fully and I was very happy with it all. I plan on More

by spurs4u@centurylink.net
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jessica Tovar, Service Dept
Oct 06, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you for this rave review! We are so excited to hear that you have enjoyed your visit to our dealership. We strive to provide the best possible service and are delighted to know we accomplished with you.

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