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Bob Penkhus Mazda at Powers

Colorado Springs, CO

4.6
1,198 Reviews
Call Dealership (719) 785-9666
View Awards

7455 Test Drive

Colorado Springs, CO

80923

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1,198 Reviews of Bob Penkhus Mazda at Powers

November 18, 2020

Easy fast reliable. Will continue to go to this dealership for my service package. Better than the other location I went to in south cos. More

by MRSRICE90
Recommend Dealer
Yes
Employees Worked With
Jerry Lane
Report | Print
Nov 20, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you for giving us your honest feedback. We are happy we could help you service your vehicle!

November 18, 2020

Easy car buying process. Car was ready to be test driven when we showed up at the dealership. Sales associate was knowledgeable about the car. Relatively quick, no hassle buying process. More

by ACHADSEY1221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Day, Brenden Medina, Jamie Santoro
Report | Print
Nov 20, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you for your feedback. We are happy we could help you get into a new car. Come see us again soon!

November 18, 2020

My new car had to be returned for a new windshield. how can you sell a car with a windshield you literally can NOT see out! More

by LAVERDEDONNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Huston
Report | Print
Nov 20, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you for taking the time to provide us with your valued review. We regard our customers highly and truly appreciate your evaluations. On behalf of the Sales Team here at Bob Penkhus Powers, I sincerely apologize that you had a less-than-excellent experience. We have high standards for ourselves and are truly sorry to hear that that standard was not met during your time at Bob Penkhus. Your business is important to us, and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience. I can be reached at 719-785-9666 or social@bobpenkhus360.com. Again, we apologize that our service did not satisfy your expectations. I look forward to speaking with you and working towards a resolution. Thank you for being our customer and for your valuable time. I hope to hear from you soon. Respectfully, John Day Sales Manager 719-785-9666

November 17, 2020

I have a great visit and got what I was looking for. I appreciate all the staff for helping me get the vehicle of my dreams. More

by Apfishel011
Recommend Dealer
Yes
Employees Worked With
John Day, Brenden Medina
Report | Print
Nov 20, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you so much for allowing us to help you find that dream car. We hope you enjoy it and see us again for any other car needs!

November 17, 2020

Excellent work. No attempt to up-sell for questionable "needed maintenance." Really appreciate the video walk-through by the mechanic, showing car's condition and what work was completed. More

by BILL@WILLIAMBSCOTT.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Lane, Colton Lewis
Report | Print
Nov 20, 2020 -

Bob Penkhus Mazda at Powers responded

Bill, thank you for your feedback. We are happy to know we could help you get your car serviced. Come see us again soon!

November 16, 2020

Everyone was so kind and got us going in and out fast. Thanks Jerry for a great day the truck runs so much better! A 1 service More

by stevegraham1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Crawford, Jerry Lane
Report | Print
Nov 20, 2020 -

Bob Penkhus Mazda at Powers responded

Steve, thank you for the 5-star review. We are happy to hear we could help you get your truck back to tip-top shape. Come see us again for any other needs!

November 11, 2020

Waited 2 hours and 45 minutes for a simple oil change. I expect to wait an hour based on previous oil change appointments at this dealership. More

by COURTNEY.HARRELL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff Crawford, Jerry Lane, Robert Kania
Report | Print
Nov 13, 2020 -

Bob Penkhus Mazda at Powers responded

Dear Courtney, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at social@bobpenkhus360.com or 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

November 11, 2020

One hour for an oil change, took them 20 minutes to bring it into the bay. I specifically asked about the brakes and never documented More

by JOESOMBODY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Crawford
Report | Print
Nov 13, 2020 -

Bob Penkhus Mazda at Powers responded

Dear Joe, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at social@bobpenkhus360.com or 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

November 08, 2020

The only reason I gave an extra star is because Josh made sure my wife got in and out while getting my oil changed. The last 3 times your employees have let her sit for over two hours with our son there even More

by JRMD2006
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jerry Lane
Report | Print
Nov 11, 2020 -

Bob Penkhus Mazda at Powers responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at social@bobpenkhus360.com or 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

October 27, 2020

Keeps excellent records of my maintenance and advice me of priorities in list of service. It takes the worry of keeping track of need services. More

by junejm3607
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Lane
Report | Print
Nov 02, 2020 -

Bob Penkhus Mazda at Powers responded

We appreciate you taking the time to write a review. We work hard to make sure every customer that comes through our doors gets the best service possible. Thank you for trusting us and we'll see you at the next appointment!

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